Riverside Tours and Travel Reviews

Reviews

+6 User photos

• Chandler D. Sent on 01/06/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Best ever destination wedding

  We were having a small destination wedding in Mexico then Covid hit. We still wanted to marry but some could not go. Mary was amazing working with us. Those that could not go she was able to get a credit for a stay later. She was able to have the resort upgrade everyone and we were able to add other items onto the wedding. She worked days, weekends and nights with my guests to make sure all went well. Anytime I had a question on a Sunday she was right there answering my calls and questions. She even stayed in touch with us when we arrived to make sure everything was great. I highly recommend Riverside Tours and Travel be sure to ask for Mary specifically. She is now working with my then maid of honor for her wedding in Jamaica which I am excited to attend.

  We were having a small destination wedding in Mexico then Covid hit. We still wanted to marry but some could not go. Mary was amazing working with us. Those that could not go she was able to get a credit for a stay later. She was able to have the resort upgrade everyone and we were able to add other items onto the wedding. She worked days, weekends and nights with my guests to make sure all went well. Anytime I had a question on a Sunday she was right there answering my calls and questions. She even stayed in touch with us when we arrived to make sure everything was great. I highly recommend Riverside Tours and Travel be sure to ask for Mary specifically. She is now working with my then maid of honor for her wedding in Jamaica which I am excited to attend.
• Allie Sent on 09/29/2017
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Use Mary for your Destination Wedding or Honeymoon she is the best. She answers her phone and emails within minutes and knows which resort gives you the best value. We are so glad we found her and loved she has an office to meet.

  Use Mary for your Destination Wedding or Honeymoon she is the best. She answers her phone and emails within minutes and knows which resort gives you the best value. We are so glad we found her and loved she has an office to meet.
• Melissa Sent on 03/13/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Mary picked the perfect honeymoon spot for us!

  We can't thank Mary enough for helping us pick our honeymoon spot! We LOVED Antigua and Sandals and could not have picked a better place. We knew we wanted to honeymoon in the Caribbean and spend our days laying on a beach but that was it! I am very indecisive and Mary was so patient, friendly and helpful. She even offered for me to come to her office to discuss options in greater detail. She listened to what kind of vacation we were looking for and gave her suggestions while staying within our budget. I'm so glad she gave us her honest opinion and recommended the Mediterranean side of the resort, I thought I wanted to be on the Caribbean side but we loved staying in a Mediterranean room.
  
  We were both blown away by the resort. The service was excellent, the room was great, everything was so clean and the food was amazing. Everything exceeded our expectations and the beach was never crowded. We snorkeled, kayaked and sailed but other than that it was laying on the beach sipping frozen drinks! Mary did a great job picking out the best resort for us! Everything ran so smoothly thanks to her.
  
  When we are ready for our next trip we are coming back to Riverside Tour and Travel!

  We can't thank Mary enough for helping us pick our honeymoon spot! We LOVED Antigua and Sandals and could not have picked a better place. We knew we wanted to honeymoon in the Caribbean and spend our days laying on a beach but that was it! I am very indecisive and Mary was so patient, friendly and helpful. She even offered for me to come to her office to discuss options in greater detail. She listened to what kind of vacation we were looking for and gave her suggestions while staying within our budget. I'm so glad she gave us her honest opinion and recommended the Mediterranean side of the resort, I thought I wanted to be on the Caribbean side but we loved staying in a Mediterranean room.
  
  We were both blown away by the resort. The service was excellent, the room was great, everything was so clean and the food was amazing. Everything exceeded our expectations and the beach was never crowded. We snorkeled, kayaked and sailed but other than that it was laying on the beach sipping frozen drinks! Mary did a great job picking out the best resort for us! Everything ran so smoothly thanks to her.
  
  When we are ready for our next trip we are coming back to Riverside Tour and Travel!

  • +6 photos
Are you interested?
Send a message
• Stephanie Sent on 12/04/2017
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Kimberly Peters-Tatham from Riverside Tours and Travels was absolutely our most favorite vendor and person to work with throughout the whole entire wedding so that we could have the most perfect, relaxing and enjoyable honeymoon in St. Lucia! We loved it and Kim was with us every step of the way. She gave us advice/suggestions, she answered every one of our questions, she recommend our excursions for us (favorite is Joe Knows), she did everything right by us and when we came back from the honeymoon there was a personalized gift to her from us that said "A Love Story Like Jeff and Stephanie's Never Ends". That was so thoughtful! And it just goes to show that she's not just in it for the business and money but for the love and happiness! Thank you Kim and Riverside Tours and Travel!

  Kimberly Peters-Tatham from Riverside Tours and Travels was absolutely our most favorite vendor and person to work with throughout the whole entire wedding so that we could have the most perfect, relaxing and enjoyable honeymoon in St. Lucia! We loved it and Kim was with us every step of the way. She gave us advice/suggestions, she answered every one of our questions, she recommend our excursions for us (favorite is Joe Knows), she did everything right by us and when we came back from the honeymoon there was a personalized gift to her from us that said "A Love Story Like Jeff and Stephanie's Never Ends". That was so thoughtful! And it just goes to show that she's not just in it for the business and money but for the love and happiness! Thank you Kim and Riverside Tours and Travel!
• Amy K. Sent on 10/28/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Best Service Ever!

  I highly recommend Mary Fowler at Riverside Tours and Travel. We met Mary in 2014 when she helped us plan our destination wedding to St Lucia.
  
  Mary took all of the stress out of planning the wedding and getting our family to St Lucia. Our wedding was in January and flights were being cancelled out of upstate NY due to severe snowing. She was able to reroute our family and everyone arrived in time for the wedding.
  
  We love the personalized service we receive with every trip Mary plans for us. She truly listens to you and evaluates your wishes for your trip. She is able to make the perfect recommendations as far as which resort, room category, island, country etc would fulfill your vacation dreams and budget.
  
  We continue to book our vacations with Mary and Riverside Tours and Travel year after year. I recommend her to all of my friends and family.

  I highly recommend Mary Fowler at Riverside Tours and Travel. We met Mary in 2014 when she helped us plan our destination wedding to St Lucia.
  
  Mary took all of the stress out of planning the wedding and getting our family to St Lucia. Our wedding was in January and flights were being cancelled out of upstate NY due to severe snowing. She was able to reroute our family and everyone arrived in time for the wedding.
  
  We love the personalized service we receive with every trip Mary plans for us. She truly listens to you and evaluates your wishes for your trip. She is able to make the perfect recommendations as far as which resort, room category, island, country etc would fulfill your vacation dreams and budget.
  
  We continue to book our vacations with Mary and Riverside Tours and Travel year after year. I recommend her to all of my friends and family.
• 
  User1506417 Sent on 01/13/2014
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Our Destination wedding was perfect I could not have found a better agent to help us we were married at Sandals St. Lucia and every detail was done for us by Mary our travel agent we LOVE LOVE her. Highly recommended

  Our Destination wedding was perfect I could not have found a better agent to help us we were married at Sandals St. Lucia and every detail was done for us by Mary our travel agent we LOVE LOVE her. Highly recommended
• Karen Sent on 09/08/2013
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  We had the best agent ever Mary made sure everything was petfect for our honeymoon. She even came in below our budget working with us to ensure we had the corner room. We highly recommend using Riverside Tours and Travel.
  
  

  We had the best agent ever Mary made sure everything was petfect for our honeymoon. She even came in below our budget working with us to ensure we had the corner room. We highly recommend using Riverside Tours and Travel.
  
  
• 
  User902951 Sent on 08/17/2012
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Mary Fowler, the owner went above and beyond making my Destination Wedding at Sandals perfect. From the beginning to the end with the guests and details everything was perfect the extra touch and professionalism can’t be matched. We are now planning to go back next year to Antigua to celebrate our one year anniversary. Way to go Mary.
  
  Lots of Love,
  Jessie and Mike
  

  Mary Fowler, the owner went above and beyond making my Destination Wedding at Sandals perfect. From the beginning to the end with the guests and details everything was perfect the extra touch and professionalism can’t be matched. We are now planning to go back next year to Antigua to celebrate our one year anniversary. Way to go Mary.
  
  Lots of Love,
  Jessie and Mike
  
• 
  User1506420 Sent on 01/13/2014
  4.9 out of 5 rating

  4.9
  • Quality of service
    4.5 out of 5 rating
    4.5
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Our honeymoon could not have been better and having a butler was the right move thanks Mary we could not have done it without you

  Our honeymoon could not have been better and having a butler was the right move thanks Mary we could not have done it without you
• Kevin K. Sent on 07/10/2020
  1.8 out of 5 rating

  1.8
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    2.0 out of 5 rating
    2.0
  • Professionalism
    2.0 out of 5 rating
    2.0
  • Value
    3.0 out of 5 rating
    3.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Horrible experience and horrible company.

  Refused to refund money for rooms for a wedding during COVID 19 travel restrictions regardless of Hotel Policy’s which offered cancellations at anytime. Not only did Mary refused to offer room refunds, all of the guest were from NYC and Fl from hot spot cities. Mary rather get commissions rather than follow the resorts policy for the safety of their customers. I’ve always supported small business, but morally and ethically Mary ghosted us lacking responses and lied about who made the final decisions. As the owner of the company, be wary of letting a selfish self centered lying owner get a dime of your money. I’d suggest investing your destination weddings or vacations on someone that provides their customers at heart rather than padding their own wallet

  Refused to refund money for rooms for a wedding during COVID 19 travel restrictions regardless of Hotel Policy’s which offered cancellations at anytime. Not only did Mary refused to offer room refunds, all of the guest were from NYC and Fl from hot spot cities. Mary rather get commissions rather than follow the resorts policy for the safety of their customers. I’ve always supported small business, but morally and ethically Mary ghosted us lacking responses and lied about who made the final decisions. As the owner of the company, be wary of letting a selfish self centered lying owner get a dime of your money. I’d suggest investing your destination weddings or vacations on someone that provides their customers at heart rather than padding their own wallet