Price Stores
 
4.0
out of 5.0
Quality of Service:
(3.7 / 5.0)
Responsiveness:
(4.1 / 5.0)
Professionalism:
(3.3 / 5.0)
Value:
(4.4 / 5.0)
Flexibility:
(4.3 / 5.0)
5.0/5.0
  • Quality of Service: 5.0
  • Responsiveness: 5.0
  • Professionalism: 5.0
  • Value: 5.0
  • Flexibility: 5.0

Provided amazing tuxes and at great prices! They worked with us through out color and style changes and had everything taken care of. It was great!

  • Wedding: 07/27/2013
Services Used: Dress & Attire
5.0/5.0
  • Quality of Service: 5.0
  • Responsiveness: 5.0
  • Professionalism: 5.0
  • Value: 5.0
  • Flexibility: 5.0

We had navy as one of our colors for our wedding. We didn't want to have black tuxedos since we thought it might clash, so we looked for navy tuxedos. Nowhere in Cincinnati was able to provide us with this, but Price Stores had it as the first thing you saw when you entered the men's section. Very reasonable and very helpful.

  • Wedding: 06/11/2011
Services Used: Dress & Attire
5.0/5.0
  • Quality of Service: 5.0
  • Responsiveness: 5.0
  • Professionalism: 5.0
  • Value: 5.0
  • Flexibility: 5.0

Price was an extremely relaxing place to use for my wedding dress and our tuxedo rentals. They are very flexible. They have an incredible selection! The prices are absolutely amazing. I could not find one place that could be them price-wise as well as service-wise.

No appointments are necessary. They know what they are doing!!!

They really take the pressure off.

My dress required some alterations. This is all in house as well as cleaning and steaming. These were all done quite quickly and on a great schedule.

Extremely helpful!

  • Wedding: 01/08/2011
Services Used: Dress & Attire
2.8/5.0
  • Quality of Service: 2.0
  • Responsiveness: 4.0
  • Professionalism: 0.5
  • Value: 5.0
  • Flexibility: 2.5

They had a large selection of styles and designers, and great prices! There were several sales associates, and some were nice and some were not.

There were a couple places where the seamstress noticed stitches had come undone, so she was going to tack down the layers of fabrics to keep them flat so the embellishments would be straight. All I needed altered on my gown was the length. There were many layers of fabric and the lady (Val) who pinned up my hem was pulling the fabric across me instead of straight down. I asked her if pulling the gown across me wouldn't cause it to be uneven when it was being altered. Val snapped "Why would it?" I tried to explain that pulling the fabric across me would require more fabric than if it were going straight down--she insisted that it wouldn't make a difference and besides, she was pinning the dress the same length off the floor. She had a "smart-alec" attitude and was very condescending (though the first two times I came to try on gowns she was very sweet....every time after, however, she was very confrontational and had an attitude.)

Val wanted me to pick up me gown on the Wednesday or Thursday before my wedding! I was not comfortable waiting that long to get my dress, what if there was something wrong with it? I had to insist that I would get it 2 weeks prior to my wedding.

When I picked up the gown (2 1/2 weeks before my wedding, thank goodness), there were a couple layers of fabric sticking out from under the top layer. In my opinion this was a result of Val pulling the fabric across me when she pinned it. The seamstress had to come out an re-pin the gown for the length, but this caused her to have to adjust the layers that she had already cut. As a result, there was not enough length left in the layers for her to fix the bottom length and ensure that the embellished layers were properly positioned. The seamstress said she was undo all the layers at the waist to provide more fabric for the length.

When I returned to pick up the gown, I could see bunched fabric under the smooth, satin top layer even before it was all the way on. The sales associate this day said "Oh, you're fussing even before you have the dress on..." That was condescending to me--my gown should be right, and it should have been right the first time I came to get it. And it was not right the first time because Val did not pin it properly, and the seamstress was put in the position of having to make do with what material was left on the gown.

The seamstress saw the bunched up fabric (it was the pleats and stitching, since she had to undo the layers to move them down, the stitches and end of the fabric were laying further down the front of the dress than it had been...before the top of the layers were in line with the top of the flap of satin so it was not an issue). She said she could try to do this and that, but it probably wouldn't entirely go away and I'd probably still be able to see some of the roughness. (It was very evident--it was on my stomach, and the only embellishments were on top of my dress, and down one side...the rest was smooth satin...). The sales associate told me something to the effect that even though they want me to be happy, I have to understand that everything isn't going to be perfect on my wedding day. What kind of statement is that???! There would never have been a problem if Val had simply pinned the fabric correctly in the first place.

The seamstress was the only person who was nice every time I was there. She did fix the fabric, but it was still a little visible. But she did make it better.

However.......on the day of my wedding, I was stepping up onto the altar when I felt a string stuck to something--my dress was stuck somehow. I looked down and saw a big piece of invisible thread hanging off--the stitches of the layers of fabric were coming undone! My maid of honor had to pull on the thread to get it unstuck from the other layers.

At the reception I could not hardly walk or dance because the layers had all come undone. I had to keep lifting the top satin layer and shoving the bunched up layers under the flap at my waist. If I hadn't done that I would have had 20 feet of fabric bunched at my feet.

I wanted to get my gown cleaned and/or preserved, but I was afraid that the rest of the fabric would fall apart. So, I took the dress back to the store to ask for their help. It was obvious that the dress was falling apart only at the place that had been stitched by them, but I wasn't sure if they would tack it back up for me.

Just my luck, it was Val. When I nicely tried to explain why I was there, she exclaimed "What did you do, step on it?!" I said no, it was on the altar, she interrupted me and said the same thing again. I urged her to look for footprints if she didn't believe me! The other young girl was there, she actually looked at the layers and said "That shouldn't have come undone....you can see right there where it fell out." Even so, Val continued with her attitude. I told her I just hoped they could help me out and tack it back up so I could have it preserved. Val jumped into tell me they don't preserve gowns. (I never said I was wanting them to do that.) I said I knew that, but I wanted to see if they would tack it back up before I did anything. She mentioned something about them dry cleaning it--but there would probably be a fee. She wrote an order ticket for me and said they would check to see if they could tack it and clean it, and they would call the next day to see what I wanted them to do.

No call came the next day. I called the day after and had to talk to Val. I told her I was checking on my dress because I hadn't heard back. She then says "It was my day off." I didn't care when she worked, I wanted to know about my dress not listen to her excuse herself from the fact that I wasn't called. She then said it was ready.

When I picked up my gown, she told me there was a fee for the cleaning. I told her I didn't know they had cleaned it, they were going to call me to tell me the price and see what I wanted to do. She again told me it was her day off. It doesn't matter to me that it was her day off--she knew what she told me and that they were going to see what I wanted done. She then said "What, you don't think you are going to have us do something and not have to pay for it, do you?" Of course not! I told her I was more than willing to pay to have it cleaned, but she was the one who told me I'd be called to be informed of the price so I could decide. To this, Val then says "You know, you didn't have to pay for alterations." I said of course I paid for alterations. She said "Not after your wedding, she's not charging you." I said that I paid for alterations to be made, and I returned the dress to see if they would fix the altered portion because it came apart. Val then informed me that "You're lucky she did anything for you--if the owner Nancy had been here, you wouldn't have gotten anything done to it." I was puzzled and simply said "You don't know that for certain." "Oh yes I do, I've worked here for 8 years and I know that Nancy wouldn't stand for that, you wore your dress already, we don't know what you did to it." I just said that I was surprised that the owner wouldn't be interested in customer service and making sure things were done the right way.

That is the last time I have been there and if I return to Price Stores I hope that Val is not there that day, as I do not wish to be treated with an attitude.

  • Wedding: 11/20/2010
Services Used: Dress & Attire
3.7/5.0
  • Quality of Service: 3.5
  • Responsiveness: 4.0
  • Professionalism: 2.5
  • Value: 5.0
  • Flexibility: 3.5

The guys looked great. The cost of the tuxes was so low we could not believe it. I would strongly recommend only working with Ed, when we worked with two of the other sales people they were not very good (One guy in particular wasn’t helpful/friendly, he was actually apathetic about doing a good job and kind of rude.) Overall we were happy with Price Stores, the look and cost of the tuxes was so nice that it is worth filtering through some substandard sales reps.

  • Wedding: 10/17/2009
Services Used: Dress & Attire
2.0/5.0
  • Quality of Service: 2.0
  • Responsiveness: 2.0
  • Professionalism: 1.5
  • Value: 1.5
  • Flexibility: 3.0

I had a lot of problems with price stores. First, I was getting married on a Wednesday and every time I came in to do something with my dresses the ladies never could find my paperwork because it was put in a file for the week before my wedding, not the week off. Second, I told them from the start that my wedding was in ALL GRASS and I needed them to hem the dresses higher than usual. Yet, every time I came in they seemed so shocked that the wedding would be in grass. Third, when my bridesmaids went to pick up their dresses they gave my maid of honor the pregnant bridesmaids dress when she wasn't the pregnant one. Fourth, when I saw the dresses at the wedding I was shocked to see sewing lines all over the bottom of the dresses. Also, one dress were too lose on one bridesmaid and too tight on another. I will NEVER use them again! I rented three bridesmaids dresses, I forgot to say that.

  • Wedding: 06/03/2009
Services Used: Dress & Attire
2.9/5.0
  • Quality of Service: 3.0
  • Responsiveness: 2.0
  • Professionalism: 2.0
  • Value: 3.0
  • Flexibility: 4.5

For $500.00 we got my absoluletly beautiful wedding dress and My husbans tux. the quality was great especially if your on a budget

  • Wedding: 08/16/2008
Services Used: Dress & Attire
4.2/5.0
  • Quality of Service: 3.0
  • Responsiveness: 5.0
  • Professionalism: 3.0
  • Value: 5.0
  • Flexibility: 5.0

They made it easy to pick out our tuxedos, but there was a moment of panic when we picked them up--the associate failed to tell us that the shirt that went with the jacket was no longer available! They did find us a substitute quickly, however. Also, one of the jackets looked like it had chalk dust all over it. Everything was fine except for this--good value, close to home, and easy to deal with.

  • Wedding: 07/21/2007
Services Used: Dress & Attire
5.0/5.0
  • Quality of Service: 5.0
  • Responsiveness: 5.0
  • Professionalism: 5.0
  • Value: 5.0
  • Flexibility: 5.0

this store is great to get a beatiful wedding dress for a good price

  • Wedding: 01/22/2000
Services Used: Dress & Attire