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Platinum Limousine Service Reviews

Platinum Limousine Service

Platinum Limousine Service

Waldorf, MD
3.7 out of 5 rating, 23 Reviews
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Reviews

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3.7 out of 5 rating
3.7 out of 5 rating
23 Reviews
74% recommend it
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  • Quality of service
    3.6 out of 5 rating
  • Average response time
    3.7 out of 5 rating
  • Professionalism
    3.8 out of 5 rating
  • Value
    3.6 out of 5 rating
  • Flexibility
    3.8 out of 5 rating
Write a review
  • T
    Tammie Sent on 04/22/2018
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    The driver arrived early, was very hospitable and professional. I had a great experience with Platinum Limousine Service. Will definitely use them again.
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    Sofia Sent on 07/23/2017
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    I used this company for my wedding and they were amazing! On time, friendly, and clean. They answered all of my questions and took every call. Our driver, Matt, was the best! Knew his way around D.C. and got us to each picture location in perfect time to get back to the start of our wedding.
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    C. Sent on 05/10/2016
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    Great company! Hired Platinum Limousine in the past and have always found them to be prompt, courteous, and highly professional. This time was no different. They go the extra mile to ensure "customer satisfaction" each and every time.
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    Kia Sent on 12/23/2015
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    I can say that I absolutely will be using this company again. Chantel is amazing. She is the one who showed me the limo, processed my payment, and overall gave me the rundown on everything. The driver...dang I can't remember his name...he was amazing as well. He def was into pleasing me and my guests so he got tipped very well. He picked us all up for a surprise party at Largo Town Center Metro station and then took us to Chi Cha Lounge on U Street in DC. Came back exactly on time to take us back to Largo Town Center Metro station when we were ready to go. I am just so satisfied. My only complaint is that I did not see the water or soda in the vehicle that should have been provided so I'll make sure to double check that next time. Again. You guys are great. There is a $150 deposit required as well, which is great compared to other companies. I'll see you guys again soon being as though I am a party planner. Chantel knows who I am!
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    Comico Sent on 08/15/2013
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    Platinum Limousine's outstanding services and professionalism is a breath of fresh air!
    I have used their services for many occasions and have never been let down. Always reliable,
    on time and provide drivers that are cream of the crop....I can't say enough about their services.

    CLS
  • J
    Jennifer Sent on 11/29/2011
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    We will definately use them again. They were prompt and professional.
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    Maria Sent on 08/26/2008
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    Our limo driver was awesome. He was at the Hotel to pick me and my bridal party on time and even after our ceremony was able to grant us a special wish. I will recommend this company 100%. The limo was clean and most of all the driver was such a gentlemen he even help me with my dress as I was entering the church. You don't find this kind of people every day!
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    Darryl Sent on 02/09/2010
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    Platinum Limousine Service were awsome. I called and spoke with Mr. Logan about our wedding and explain to him that we had an big wedding party so we would need the service of 2 limos. He told me that it would not be a problem. After speaking with him on the phone I felt very comfortable that he would provide the services that we requested for our big day. The drivers were very professional. The Limos were very cleaned and well stocked bar. Platinum Limousine is a bargain for the services they provide.
  • User2551381 Sent on 03/10/2016
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    Thanks to you my daughter had a wonderful birthday celebration and so did her guests. Your service was excellent and the driver was great. I look forward to using your service in the future.
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    Heather Sent on 09/02/2010
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    The car arrived at my reception in a timely fashion, waited at my house while I changed for my honeymoon, and drove what was to believed to be the quickest route to our hotel near BWI airport. The driver was very professional and cordial and engaged in small talk with us along the way. Great service.
  • User2398071 Sent on 10/29/2015
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    Great driver and we were picked up ON TIME! The quality of everything was nice and my night was memorable.
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    Lara Sent on 08/31/2010
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    Great service from Platinum Limousine. They were the best quote we received in and around the Baltimore/DC area. On time, clean and professional!
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    Bruce Sent on 07/03/2017
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    Courteous, polite, knowledgeable, on time drivers. Have used this service for several years when flying out of or into Washington area airports and to attend local functions in the DC area. Wouldn't use any other service.
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    Kendra Sent on 05/21/2017
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    The company was great but the cost was pricer than other companies. I paid for the convenience of them being local.
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    Denise Sent on 02/13/2017
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    The Driver was early for pick-up and we always arrived to our destinations on time. The Limo was clean and stocked with cold beverages. The Platnium Limousine staff were courteous and responsive. This is my second experience and I would definitely use their service again.
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    Theresa Sent on 08/17/2010
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    I think the limo service was professional over the phone, they got to the hotel on time but did a poor quality at not knowing how to get from the hotel to the church the best route. They took route 1 with all the lights from Alexandria to Mount Vernon area instead of the GW Parkway with the guys and came back for the girls but got us late to the church as I had to lead them the right direction after picking us up. The tv kept falling off the wall and the radio didn't work as well as the air conditioning not being very good. The chaffer was great and very friendly but they need to update or upkeep their limos a bit more and look up directions and plan out the trip better before picking up the bridal party.
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    Brianna Sent on 08/04/2009
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    My driver was good, not great. He got lost on the way to the reception, which was 2 miles from the Church. He also seemed confused, as he was running around putting down red carpets and opening doors. It seemed like more hassle than it was worth. The limo was nice, but not cold enough in July in DC. HOT HOT HOT! But really, who cares about the ride. It was the company I was in that made it great!
  • Erin
    Erin Sent on 11/12/2010
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    Initially, Platinum provided wonderful customer service! They were very receptive over the phone and extremely helpful and willing to answer any and every question I had! We arranged two transportation services through Platinum... one stretch excusrion limo and a shuttle service to be provided for our guests between the reception site and the hotel. The stretch excursion driver and experience was phenomenal! Kenny was our driver and he was GREAT! He showed up on time, went everywhere he was asked to and more, and delivered all expected services. The shuttle, on the other hand, was a nightmare! We paid for 6 hours of service and ended up receiving 3 trips throughout that whole time frame... when the bus was supposed to be running back and forth continually to shuttle guests as needed! The shuttle went to the hotel to pick up the first round of guests to take down to the reception site, but he never came back!!! My guests ended up having to pay $50 in taxis to get to the reception!!! Upon hearing of the mix-up... someone from the wedding party called Platinum and had questioned what was going on? Apparently, Platinum had then contacted the shuttle bus driver to ask him what was going on... Right before the wedding party and my husband and I were about to be announced into the reception hall, the shuttle bus driver storms in and pulls me aside, only to begin yelling at me that people were calling the main line and complaining!!! My wedding party was amazed at the lack of professionalism on his end, by pulling me aside and yelling at me right before I was to be announced!!! We are having extreme difficulty arranging compensation/reimbursement with Platinum, as we paid for 6 hours of service, but only received 3 trips... Very disappointed with how the shuttle turned out. However, I was very pleased with the limo experience!
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    Megan Sent on 07/22/2014
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    We were married on July 12 and we literally had a day without a problem except for the limo. We hired Platinum Limo because we read pretty good reviews on Wedding Wire. We are happy to hear that other people had grey experiences, but we were not as lucky. We hired Platinum to take our bridal party to and from the church. They did this in a limo that was leaking, without air conditioning, with broken speakers, and a rude driver. The bridal party showed up to the church with ruined hair and makeup. (It was 90 degrees and they were in formal attire). When we tried to call and let Platinum know about the circumstances they hung up on us. It was a very disappointing experience and we wanted other people to be aware before they hired them for their services. Hopefully this isn't a normal occurrence.
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    Melissa Sent on 04/01/2015
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    The low cost of their limos was not worth it being the biggest pitfall of our wedding day. I booked this vendor for our wedding in August 2014. We booked a tuxedo limo July 2014. I had my now husband AND maid of honor confirm all details with Tatyana from the vendor before the wedding because there were details not on our confirmation email. We thought everything was set for our wedding day, but when the day came, the limo type was wrong, the material covering the top and side windows were frayed and/or torn. there was rust in several places, the AC was not working well, we saw tissues stuffed in some of the vents, and the door handle on the inside was broken (if not missing). I have pictures. There is obviously nothing we could now - this limo was in our pictures by our photographer while leaving the hotel and arriving at the ceremony site.

    I spoke with our driver, Aaron, about the condition of the limo, and he agreed with our complaints. He called the company to get a replacement for our drive from the ceremony to the reception. My wedding party purchased alcohol to drink inside the replacement but we had to wipe down all of the dusty glasses. Some of the glasses would not even come out of where they were held.

    A month after the wedding, I called the company to request a refund. That night, Malcolm said the manager was not in, so I called the next day and was connected to Cyndra (still not the manager). I emailed her pictures from the wedding, and even she agreed they were unacceptable. She printed the pictures and showed them to her manager (who was on the phone/unavailable each time I wanted to speak to him). I was told the manager said "I know what the limo looks like", waved it off, and to give us $150 back (which never happened). I called/emailed numerous times after that to speak to him, and now 7 months after the wedding, no call, refund, or even that $150.

    We would have gladly paid so much more to get transportation from a reliable vendor.
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    Anne Sent on 10/27/2010
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    Terrible company. Very unprofessional. Do not trust them with your wedding day. We used Platinum for our wedding transportation this October. We rented 3 limosuines and a 55 passenger motorcoach...i.e. we spent over 1600 dollars. The following is a list of all of the things that went wrong that evening.

    1. The limo driver for the bridal party didn't have sound directions. Regardless of the GPS system in the vehicle, we ended up lost. I had to sit turned around directing the driver the entire ride to the ceremony.

    2. The motorcoach that picked up my guests at their hotel, turned around when it was time to leave and said, "Does anyone know where we're going?" One of my guests had to head inside the hotel for directions.

    3. At the end of the evening, my husband and I had scheduled for the motorcoach to make two runs back to the hotel - one for early birds and one for the last call. The vehicle only made one run. Therefore, I had elderly guests that sat on the bus for almost an hour waiting. Because of this, there was not enough room on the vehicle at the end of the night. So, some of my guests had to find their own rides when they had arranged to take the bus. To make things more complicated, the bus driver refused to drive up the hill to the entrance. He said to my wedding coordinator, "I can't see in the dark." My wedding coordinator had to trek down the hill multiple times to convince him that certain passengers, elderly and those in high heels, would not be able to board the bus unless it drove up to the entrance.

    4. The limo scheduled for my husband and I at the end of the night was 30 minutes late. We ended up hanging out at our venue for 30 minutes past the departure of our guests. And, this driver did not have directions to our next location either. He explained that he was late because he was dealing with another wedding party that was out of control an hour away. I do not respect the fact the multiple weddings with the same drivers were scheduled for the same night, when they weren't in close proximity.

    When we called to discuss these events after the fact, we were ultimately told that our stories did not match those of the drivers and we were not compensated more than $175. To me, none of this is worth the hassle...especially on a big day.
  • B
    Becky Sent on 08/27/2008
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    This vendor was the worst possible limo we could have booked. They were awful!!! DO NOT USE THEM! They were suppossed to come in a upscale sedana nd brought an airport shuttle instead! It was so crappy! They didn't even tell us! They showed up at our wedding in an airport astrovan shuttle! It was disgusting! We wanted to get our money back and they wouldn't answer our calls! When we finally got in touch with them, they hung up on me! Wow! How incredibly unprofessional! They finally said they would come to the airport to pick us up from our honeymoon in a limo to make it up to us. They came alright, an hour and a half late and in a sedan! Not a limo! Never use this company! They are a disgrace!
  • D
    Domy Sent on 05/16/2016
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    Car broke down on the way to the prom. Had to pick our children up off the side of the highway. Never got the experience of arriving to the prom or being picked up by the limo from the prom. They'll only have one prom, and on top of that, he keeps telling me the money was already refunded. To this date(5-16-2016) money still has not been received. I will be suing Platinum limo services as of today for the refund that they owe.