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Weddings

Classic Photo Booth Reviews

Classic Photo Booth

Classic Photo Booth

Old Bridge, NJ
4.9 out of 5 rating, 54 reviews
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Reviews

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    Yelena Sent on 08/20/2019
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    Picture Perfect :)

    I rented two Photo Booths (One Black/White and One Color Classic Photo Booth) for my wedding this past month in the Hamptons, New York. The Photo Booths were an absolute hit! The attendant made sure that every person took two photos (so that I could have a spare for the scrapbook) and all of the photos were scanned in for an online gallery. The attendant was great with my guests and it was truly a fun experience for us and everyone at the wedding! :)
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    Chanel Sent on 01/04/2019
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    Amazing photo booth!

    We loved having a vintage photo booth at our New Years' Eve wedding. It was classic. They were so easy to work with and were accommodating. Our guests raved about it all night!!
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    Poodle Sent on 12/06/2018
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    Awesome Choice!

    I really wanted a real film photo booth for my wedding, and when I found Classic Photo Booth, I was so pleased! Max consistently quickly responded to any and all questions I had. Because of the age and size of my venue, the model I wanted would not fit through the narrow doorways, but the company reached out and I picked from one of the many other models they had. It ended up looking great and everyone loved it! It was a special touch to have the real film. We also added the scanner (for an additional fee) which ended up being a great decision. It's nice to be able to email, post on social media, and just have a digital copy of all of the pictures taken that night. The staff working were so nice and really accommodating and were able to keep the line moving rather quickly. Highly recommend!
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    Catherine Sent on 01/01/2018
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    Classic Photo Booth was a highlight of our wedding! Max was very communicative and easy to work with and everything went smoothly on the day. Our guests loved the old-fashioned photo booth and black&white photo strips, and we'll love the digital and printed versions for years to come.
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    Alaska Sent on 07/11/2017
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    Wow! BEST PHOTOBOOTH COMPANY! We had the most wonderful time with our wedding photo booth. We found them through a friend whose wedding we attended last year. Max was helpful and communicative the weeks leading up to the event, they were early and professional on site and the photo booth looked great! Everyone had just such an awesome time we ended up extending an hour and got a bunch of extra fun photos at the end. We couldn't be happier with our experience and will treasure our book forever. Thank you max and his awesome helper !
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    Amelia Sent on 05/28/2017
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    We would definitely recommend Classic Photo Booth! Our venue recommended them to save space, since their photo booths are more compact than the DIY photo booth we were thinking of setting up. This photo booth was such a hit at the wedding! And the attendant from Classic Photo Booth was incredible! We didn't really know what to expect from the guestbook they provide, but it turned out to be one of our favorite mementos from the wedding! It is beautiful and the attendant made sure everyone made a scrapbook page with their photos. Thank you!
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    Falen Sent on 01/17/2017
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    Thank you Classic Photo Booth so much for all of your hard work, and for the phenomenal presentation of the photo booth, the props, the scrapbook, etc. You were so helpful, and everyone raved about the excitement of the pictures and the great time they had using the classic photo booth. It worked out so well.

    If you want a very special event, and a fun, fabulous photo booth, I strongly recommend working with Classic Photo Booth. The owner is a doll! We so appreciate everything they did, and look forward to working with them again down the road!

    Thanks for helping us make our night so special.
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    Daniel Sent on 02/01/2016
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    These guys were great. Everything was easy to set up and they were very friendly. Our wedding reception was originally scheduled for 3 hours but we extended it to 3 1/2 hours and forgot to tell them until day of and they stayed the extra half hour at no cost to us. Everybody had a lot of fun and we got a nice custom book with all of the photos and notes each guest wrote.
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    Greg Sent on 11/14/2015
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    This was the greatest addition to our wedding! They not only scanned our strips as we took them, but they compiled our strips in our guest book and organized our guests signing it. We didn't even know they were doing this for us until afterwards so it was a great surprise. They also had the option of classic and legitimate black and white photo strips in a real wooden booth complete with a curtain and a little stool. I would recommend Classic Photo Booth, LLC to any of my friends who are having a wedding!!
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    Melissajustin Sent on 05/14/2015
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    I'm obsessed with photo booths and knew that I wanted one for our wedding The staff at Classic Photo Booth were great, going through all the customizable options and answering all my questions quickly. The photos and logo were great quality and I loved that guests could choose either black & white or color. Also loved that there were duplicate prints, so all our guests got a copy. We also received a photo album with the second copy of the photo strips and messages from our guests. Looking through the album the next day was one of our favorite moments. You must have a photo booth for your wedding, and Classic Photo Booth is the way to go! Thank you so much for making our after party so much fun!
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    Karen Sent on 01/18/2015
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    When my husband and I got engaged I was insistent about having a vintage film photobooth at our wedding. I was nervous that I would not be able to find one. When I found Classic Photobooth I was ecstatic. They were a pleasure to do business with and everything was wonderful. I ended up with an album of pictures of my loved ones that I will treasure forever. This was one of my must haves for our wedding & Marnie was beyond helpful in making my dream come true! Thank you so much!!
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    Amelia Sent on 09/08/2014
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    We wanted a vintage photo booth for our wedding, and chose Classic Photo Booth to provided it for us. We couldn't be happier with the results. We had the booth for 3 hours with unlimited photos, and our guests loved it. We ended up with a scrapbook/guestbook with all of the guests' photo strips. The attendant was very professional, and also brought props for the booth.
    Would definitely recommend for weddings!
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    Jackie Sent on 06/10/2014
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    Classic Photo Booth was the first vendor we booked once we picked our venue, because taking photo booth pictures is a tradition for us. We had the digital photobooth, and I think that's really the way to go, because the pictures print quickly and you get digital copies in addition to the physical photos.
    Our guests loved the photobooth and had a fun time with all of the props. I love that they created a scrapbook for us onsite, it was so much fun to look through it the next day and see everyone's photos and comments.
    Classic Photo Booth has excellent service and their pricing is really fair for the value you are getting from them.
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    Andrew Sent on 09/28/2013
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    Classic Photo Booth was a pleasure to work with and my bride and I were so glad to work with them on our wedding day. From the very start, Max and his staff were incredibly professional and easy to work with. As we were shopping around weeks before our wedding for which company to go with, Classic simply won out because their price was way better than any other company we found and because the company was incredibly accommodating of our needs. Our guests absolutely loved the classic photo booth, and we were able to keep 1 strip from each photo taken to create an amazing scrap book at the end of the night. I can't recommend Classic Photo Booth highly enough!
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    Casey Sent on 11/26/2012
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    We absolutely loved working with Photo Illusion, LLC. My wedding was right after Hurricane Sandy and the snowstorm in NJ, so needless to say, it was very difficult to get in touch with vendors, many of whom were without power. I was able to quickly get a hold of Photo Illusion via email and they gave me their personal cell phone numbers just in case I needed anything leading up to the big day. They were incredibly professional throughout the process and on the day of, they were amazing and totally on top of things. We used the classic vintage photo booth and absolutely LOVE how the pictures came out! Thank you so much for making our day so special!
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    Stefanie Sent on 11/16/2012
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    Our photo booth was a hit, and we LOVE the keep sake guest book. Our attendant was great, knowledgeable, and helped our guests out a ton.
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    Katya Sent on 09/25/2012
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    The photo booth was one of the most enjoyable things at the wedding. The company is very easy to work with! We got the guest book which you get to pick, the photo booth attendant who was the nicest girl and personalized photo booth skin which we designed on our own.
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    Megan Sent on 09/19/2012
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    I can't begin to express how wonderful my experience with Classic Photo Booth (Photo Illusion) was. From day one, everyone I worked with was responsive to emails, friendly and helpful.

    Hayley was my main contact and she was such a delight. She was quick to answer of all of my questions, flexible and friendly. Hayley and Amanda were attendants at my photo booth on the day of my wedding and I received so many compliments on how attentive and nice they were. They spent the night tidying up my props table and helping guests leave us messages in our guestbook. I collected all of the props myself and the large majority of them were vintage, so having a nice looking props table was important to me- Hayley and Amanda did a great job of keeping the props table under control.

    The photo booth itself was fantastic! My guests went crazy for it. We chose to have a vintage booth that printed black and white strips. This was the perfect choice for us as the theme of our photo booth was 1960s/Mad Men.

    Having a photo booth at our wedding was one of the best decisions we could have made. People have not stopped raving about it.

    Thank you to our friends at Classic Photo Booth for helping to make our wedding so memorable!
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    3182 Sent on 09/11/2012
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    Hayley is an absolute pleasure to work with. I spoke to her from the beginning through booking and she was our attendant. Many of our guests commented on how nice she was, and at the end of the night we received our book that we truly enjoyed looking through and will provide great memories for years to come. Hayley was prompt, responsive and always willing to work to find a solution. We also had rain on our wedding day and they arrived with a tent, no questions asked. The delivery/set-up person was also extremely nice and helpful. If every vendor that we dealt with for our our wedding was as efficient, it would have been a breeze.
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    Rob Sent on 09/04/2012
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    We rented a photo booth from classicphotobooth.net for our wedding. Our biggest requirement was that the booth HAD to be authentic, just like something you might see at the boardwalk. Even though our favorite kind of photo booth is the "classic" style (with the actual film that takes a few minutes to get developed inside the booth), we decided that it would be far more practical to go with the "digital" booth. The digital booths have a few advantages over the classic style: (1) the photos get printed immediately, (2) two copies of each photo strip get printed out, and (3) you get digital copies of each photo. The digital booth ended up being the perfect choice for our wedding. This booth is the real deal -- an actual photo booth unit. It was surprisingly compact and tucked away nicely in the corner, which was a big plus in our small reception venue where space was at a premium. The digital booth's throughput was excellent -- 153 photo strips were taken in the course of 4 hours. Here's what we were most impressed with: the digital booth was very EASY to use. Our guests ranged from 5 years old to 95 years old, and no one seemed to have a problem figuring out how to use it.

    As far as service goes: the people from classicphotobooth.net had the photo booth set up and ready to go as promised by the time we got to the reception. At the end of the wedding, the people from classicphotobooth.net whisked the booth out of the venue quickly, quietly, and efficiently. In fact, we didn't even see or hear them come and go.

    Overall, the photo booth was a smash hit with our guests! We had a line of guests at the photo booth all night, and people are still talking about how much fun it was. It was a blast looking through our scrapbook of photos after the wedding. We would highly recommend classicphotobooth.net to anyone looking for a great photo booth at their wedding or event.
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    Erin Sent on 08/22/2012
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    A photo booth was something we knew we wanted at our wedding from the very beginning stages of planning. I am so incredibly thankful that we were put in touch with Classic Photo Booth (photo illusion, llc). Hayley was super responsive and emailed with answers to all of my questions throughout the entire process. On the day of I knew we had made the right decision when our guests were finding it hard to come out of the photo booth! The service attendant, Danielle was sweet, helpful, and very professional. The photo-book she put together is one of my favorite things to look at from the wedding! I have been to many weddings with photo booths, but none of the photos can compare to the quality of these. If you want a stress free, reasonably priced (and by that I mean far less than most), and FUN photo booth company go with Photo Illusion!
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    Allison Sent on 08/08/2012
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    We had a photo booth at our recent wedding that was provided by Photo Illusion, LLC. The service was incredible! From the day I contacted the company the staff was great and so professional. Always responded to my questions promptly. The gentleman that worked the booth the night of our wedding was so polite. Everyone had such a good time taking the pictures! I highly recommend contacting Photo Illusion if you are considering getting a photo booth for an event. Thanks. Allie
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    Emily Sent on 08/04/2012
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    My husband and I had a vintage Mad Men themed wedding, and the photo booth from Photo Illusion/Classic photo booth was a fantastic touch to our theme. All of our guests had an amazing time in the booth and it was well worth it. This was an affordable take away gift for our guests, that would not wind up in the junk drawer. Facebook was scattered with photo strips from our wedding. Our guests also loved that they were able to go into the booth as many times as they wished. It was really special that we were able to get a cd of all the images, access to their online gallery, as well as actual pictures in a scrapbook the attended constructed during our wedding. This also acted as our guest book. It is wonderful to look through it and see everyone's personalities and the great time they had. They also brought props to liven up the pictures.

    As for the business side of the rental- my questions were answered immediately, they were able to match other competitive pricing, and I was able to create my own logo for the bottom of the photo strip. I was also given the choice of what booth i wanted to rent as well as if i wanted to give my guests a choice in b/w and/or colored photos.

    I have absolutely no complaints and have referred them to many of my friends who are getting married within the next couple years. Thank you Photo Illusion!!
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    Lisa Sent on 07/14/2012
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    We loved having the classic photo booth at our wedding!! It was a big hit for all. We love and treasure having such fun photos of family and friends from the day.

    The gentlemen who supervised the booth couldn't have been nicer. They were pleasant and professional and excellent representatives of your company.
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    Angela Sent on 07/09/2012
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    Incredibly accommodating and professional. All e-mails were answered the same day! Photobooth was a big hit at the wedding and the attendant was very friendly.
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    Jillian Sent on 06/23/2012
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    We had our wedding reception at a lovely location overlooking the Atlantic Ocean and the CLASSIC photo booth was a way to mix the old feel of growing up going to the beach with my family and friends and hoping in one of the those at the end of the day!! We just LOVED the real old fashion photo booth, the pictures were in black and white, came out wet, and were awesome. All generations from young to old loved the photo booth and it made for the perfect reception gift, not some silly thing that friends and family will never use. I got so many compliments on having the "real" "not cheesy" photo booth :) And the scrap book at the end was and awesome touch!!
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    Sara Sent on 06/19/2012
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    Everyone enjoyed the green screen photos which were geared towards the theme of our event. They were very accommodating, professional, and friendly. I would recommend them for an event and will certainly use them again in the future.
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    Kate Sent on 06/15/2012
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    I rented a classic photo booth. I loved it, and it was a great success with my guests. The staff is super helpful and very accommodating. I'm so happy I chose to rent a photo booth from this company.
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    Hilary Sent on 06/07/2012
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    Everyone at the wedding keeps talking about how great the photo booth was, we are so glad we decided to have one! Every step of the way leading up to the wedding Hayley who was assigned to manage my event was so responsive and helpful. Hayley and her team went above and beyond making me feel confident the photo booth would be perfect for our big day, even up until days before when questions came up. We would highly recommend to anyone looking for a photo booth to go with Photo Illusion, LLC -- the service alone cannot be matched!
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    Gloria Sent on 05/30/2012
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    It was a pleasure working with Hayley and the staff from Photo Illusion. They were consistently pleasant, responsive, and professional. Our photo booth exceeded our expectations! It looked great and our guests loved it! The sign in book, custom logo, and online photo gallery were all great touches! The photo booth attendant the night of our event was also great to work with. I highly recommend the photo booth services from www.classicphotobooth.net.

    Thanks again!
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    Caron Sent on 05/28/2012
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    My guests loved the photobooth!!
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    Kimberly Sent on 04/24/2012
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    Omg these people were great! The were on time, Professional, and treated my guest like stars. I love them so much and the best thing of all was that the prices were wonderful! Pictures look amazon. I'll do it all over with them again. Special thanks to Tony and his wife. They also brought along two extra people and they ws great also.I will always remember all of you. Thanks so Much You're the best!!!

    If you people want a good Photogerpher HERE THEY ARE!!!
    Please take my advice. You will be happy.
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    Linda Sent on 04/20/2012
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    What a huge hit the photo booth was at our daughter's wedding. Your company was a pleasure to work with before and after the wedding. The attendant was professional and helpful throughout the evening. I didn't even notice the the set up or breakdown. Everyone enjoyed the having photos taken and the best part is having the scrapbook to keep. I highly recommend your company. Thank you for providing a special touch to a special day. Linda
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    Megan Sent on 03/14/2012
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    I worked with Photo Illusion re: a photobooth rental. We were thrilled with their services on ALL fronts. The staff went above and beyond in so many ways, even before we had signed on the dotted line! (I.e. the owner made a last-minute site visit to confirm that the booth would fit in the space - just out of the goodness of his heart. We hand't even confirmed the booking yet. Wow.)

    I can't say enough about the accessibility of the staff when it came to asking questions/needing personal attention or advice regarding our event. Hayley was my main contact and she is a rock star - super smart, gracious, friendly, and clearly terrific at what she does.

    The quality of the photos were excellent (very flattering lighting!). We opted for a custom background and it was SO worth it! Tying the background into the theme of the party made it all the more fun. Very much worth the extra $ (especially because the fee is reasonable).

    Also, we found the price to be very competitive after researching other sources.

    The bottom line: these days good, personal customer service is so hard to find. And yet, when you're doing something as stressful as party planning, it means the world! These guys delivered bigtime and we're so grateful! (As you can tell by the length of this review! I rarely take the time for such detail in reviews, but that's how impressed I was.)
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    Julia Sent on 06/30/2011
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    If you are looking for a photobooth for your event, Photo Illusions is the way to go! We had our wedding on 6/26/11 at the Bourne Mansion in Oakdale, NY, nearly 100 mile away from their offices and they were ontime and very professional. Hayley is the best. She put up with our pestering in the beginning, designed a beautiful logo for us, and even put up with our rowdy guests during the wedding! As for the booths itself, the picture quality came out great. The photo album was beautiful. We didn't even have to remind them to send out the CD to us. It came 3 days after our wedding just like they promised! Great job guys!
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    Jessica Sent on 06/28/2011
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    I knew I wanted to add something special to our wedding from the beginning of the planning process. The chocolate fountains, ice martini louges and fireworks had all been done by friends, so I went searching for something unique. When I asked our photographers if they could provide a photobooth, they recommended checking out Photo Illusion, and I am so incredibly happy I did. The photoboth was a HUGE success! We chose the classic vintage boardwalk style booth with black and white pictures (no logo.) Our guests couldn't get enough! All night from young to old, our friends and family snapped pictures - 1 strip for them to keep and 1 strip for our scrapbook. Everyone absolutely loved it! I am so glad I went with the photobooth scrapbook instead of a traditional guestbook. It kept us laughing and "awwwing" at the picture strips and messages for hours. It is truly a priceless keepsake of our event. A special thank you to Kristina who was super easy to work with, kind and respectful to us and our guests, and kept the photobooth running smoothly all night. I highly recommend this company - 2 enthusiastic thumbs up!
  • M
    Michael Sent on 06/24/2011
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    I wanted something special for my daughter's wedding and the old-time photo booth fit right in with the fun-casual atmosphere of the event. I hesitated because of the expense but in the end it was well worth it. It was a big hit and everyone said how special it was. As a bonus everyone got their own picture AND the bride and groom got a wonderful photo book of all the people that took pictures. The delivery was prompt, the set-up easy and the operation very professional and accommodating. I highly recommend Photo Illusions classic photo booth.
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    Jason Sent on 04/22/2011
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    All the folks at photo illusion were amazing. I found their site doing a google search and from the initial quote request (which they responded to within an hour) on, they were just so on top of it. We got exactly what we looking for. A classic photobooth that our guests could use to their hearts content, an online photo album of all the pictures to share with our guests and a cd of all the pictures to keep. The booth was set up exactly how and where we wanted it and was removed immediately after our reception was complete. Our guests were able to make a guest book with the help of our awesome photobooth attendant, Hayley. I would highly recommend photo illusion's services to anyone looking for a nice old-school addition to their event.
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    Jay Sent on 03/29/2011
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    I worked w/ Kristina and she was awesome! Very responsive and put up with last-minute venue change and time slot change. My guests had a blast w/ the photobooth and the scrapbook makes me smile everytime I look thru it. Thanks for making the wedding that much better!!
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    Matthew Sent on 09/16/2010
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    Photo Illusions a.k.a Classicphotobooth.net provided our guest with endless entertainment throughout our reception. Hayley in the office was a pleasure to deal with, while Max was very flexible with meeting our needs for the event. The booth attendant was helpful and polite to all our guests. Renting the photo booth for our wedding reception was a great decision, the guest had a blast using it while providing them and us (bride & groom) with wonderful mementos.
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    Deanna Sent on 04/15/2009
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    I am so glad that I got the idea to have a photobooth! I was so much fun and they were great priced. We had an attendant there to run it and it looked like a real photobooth not just a curtain around in a circle. And it was a lot better priced than the fake ones. I highly recommend them, they are the best!!
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    Lynn Sent on 07/30/2015
    4.9 out of 5 rating
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    So easy to do business with...we didn't have to worry about a thing. The photobooth was delivered promptly and the rep was patient about explaining operating instructions (even though it was very simple for us to use). I highly recommend this vendor.
  • E
    E Sent on 07/09/2012
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    The event with Classic photo booth was effortless. The photos were fantastic. It was really great that two strip come with the package, as well as the photo albums. The technicians, were helpful and thoughtful, and were there the whole night. From beginning to end, the whole experience was the best it could be.
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    Lillian Sent on 06/28/2012
    4.9 out of 5 rating
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    We found the service very helpful since we wanted the photobooth in short notice. Hayley was extremely nice and helpful in getting exactly what we wanted in time for the party. Everyone LOVED having the photobooth at the party and took full advantage of the airbrush tattoo station. The airbrush tattoo artist was very nice and did a great job. Thank you, and we will defintely reccommend you to our friends!
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    Kyle Sent on 06/04/2012
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    I had a photo booth custom wrapped to match our wedding invitation - it came out amazing.
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    Kate Sent on 01/26/2012
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    This was one of the best, easiest services I have ever purchased. The classic black and white "old school" photo booth was a great success. It was my gift to my sister and her husband for their wedding and they LOVED IT!!! Not to mention ALL the guests. There was never not a line for the photos and they came out perfect. HIGHLY recommended. Our attendant was so professional and accommodating. Everyone should have this to remember such a special event.
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    Abigail Sent on 10/10/2012
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    Every step of the way was a pleasure in setting up the photo booth for my wedding with Photo Illusions. Specifically, working with Hayley was wonderful. she was very professional, personable and helpful up until the very end. It all turned out great with the final product and everyone had a blast at the wedding using it. I love having the scrapbook too, is a great keepsake. I am so glad we decided to do it. Thanks so much!!
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    User882012 Sent on 07/30/2012
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    This photobooth company was very responsive to all of our questions along the way. The woman who helped us throughout our wedding planning process even sent us attachments to compare quality of photos and answer all my inquiries. In addition, they were able to accommodate our budget and included small things into our package that made a huge difference (scrapbook as guestbook, website and CD to view all photos from booth). We are very happy with our photos and were pleased with the service from Photo Illusions!
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    Natalie Sent on 12/02/2010
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    The photobooth was the best idea!! Everyone seemed to have a lot of fun. We also got to keep a copy of everyone's pictures and they got a copy. We decided to get a photobooth at the last minute instead of doing favors and I was really happy we did.
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    Christine Sent on 10/20/2008
    4.8 out of 5 rating
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    We rented a 1960s photo booth from them, and it was one of the best things we did at our wedding! The staff were awesome, both setting up and manning the booth/distributing photos to guests. Our guests had the best time taking their own pictures, and at the end of the night we got a CD with all of our pictures on it.
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    Patricia Sent on 04/13/2011
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    Kristina and Haley at Photo Illusions were very helpful. We hired a digital photobooth for our wedding. It was a huge hit. It is so worth the money, all the guest really enjoyed them. The digital photobooth is so fast, there was never a long wait. Photo Illusion also allowed me to break up the five hour block which was so nice of them. We wanted an hour break when dinner was being served. The whole experience was wonderful. They arrived on time. The setup and breakdown was so smooth, I wasn't even aware of them coming or going. I would highly recommend Photo Illusions for any party. We look forward to using them again. Patricia & James
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    Laura Sent on 10/11/2008
    4.4 out of 5 rating
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    I'll admit I was very, very nervous that Photo Illusions- a company I knew nothing about and had seen no references for- would actually provide all that they promised. Well, they did!! They responded quickly to e-mails, the photobooth arrived right on time, the attendant was professional and helpful, and the photobooth was a HUGE hit with our guests! I'd highly recommend renting a booth from classicphotobooth.net.
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    Stephanie Sent on 08/17/2010
    3.6 out of 5 rating
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    We really wanted a traditional (not digital) photo booth at our wedding reception, and Photo Illusion was one of the only companies who could fulfill this for us. They were a bit of a challenge to deal with via phone and email, but the overall result was great, and people had a lot of fun with the photo booth at our reception. The scrapbook they made (of the images) is also a great keepsake in addition to our traditional wedding album.
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    User1093408 Sent on 02/18/2013
    2 out of 5 rating
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    I was very much looking forward to use this vendor because my brother used the same company for his wedding on the East Coast and they (and I, as a guest) had a great experience. However, their West Coast crew was disappointing: at the wedding, the attendants were surly and did not interact much with the guests (they offer a scrapbook at the end of the event full of photo strips with well-wishes from guests; the attendants are supposed to instruct the guests to take two photo strips then paste one of them into the book for the bride & groom); the attendants did not instruct the guests properly and guests reported to me that the attendants were frequently on their cell phones and that they never received any instruction on how to add to the scrapbook. At the end of the event, the scrapbook was put together in a very shoddy way.

    When I wrote to the company to complain, they offered me an apology and a promise to talk to the attendant, which would benefit future events but "I understand that at this point, this means little comfort to you, again I apologize."

    We spent a lot of money on this vendor and feel that we did not get what we paid for.
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