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Omaha Lace Cleaners Reviews

Omaha Lace Cleaners

Omaha Lace Cleaners

Omaha, NE
4.5 out of 5 rating, 9 Reviews
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Reviews

4.5 out of 5 rating
4.5 out of 5 rating
9 Reviews
90% recommend it
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  • Quality of service
    4.6 out of 5 rating
  • Average response time
    4.4 out of 5 rating
  • Professionalism
    4.6 out of 5 rating
  • Value
    4.4 out of 5 rating
  • Flexibility
    4.4 out of 5 rating
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Awards

9
  • J
    Josh P. Sent on 12/25/2023
    5 out of 5 rating
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    Absolutely Amazing!

    I’m so pleased with how my Wife’s wedding dress turned out! She was in tears she was so happy when she opened the box on Christmas morning. I can’t recommend Sherry at Omaha Lace Cleaners enough. She was FANTASTIC!
  • L
    Lauren C. Sent on 05/15/2023
    5 out of 5 rating
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    Dress Cleaning/Preservation

    Great responsiveness and reliability!

    Omaha Lace Cleaners's reply:

    Dear Lauren, Thank you so much for your excellent review! We're thrilled that you found our services both professional and timely. We understand the importance of caring for such special items as wedding gowns and always aim to provide exceptional service within a reasonable timeframe.

    Your satisfaction is our highest priority, and we're glad we could meet your expectations. If you have any other items that need to be cleaned or preserved in the future, please don't hesitate to reach out.

    Thank you for choosing Omaha Lace Cleaners.
  • Chantel
    Chantel C. Sent on 02/11/2023
    5 out of 5 rating
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    Absolutely worth it!

    My wedding gown preservation was completed within the time frame promised. Absolutely beautifully done and securely packaged in a nice sturdy box perfect for storage. I was also impressed by Sherry, who was incredibly helpful and kind throughout the process. I highly recommend Fashion Cleaners & Omaha Lace for anyone looking for professional wedding gown cleaning and preservation!
    • illustration stars

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  • G
    Gina K. Sent on 05/25/2023
    5 out of 5 rating
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    Happy Bride

    I took my wedding dress to get cleaned after my wedding. They were very thorough inspecting my dress and provided specific details of the process to clean my dress.

    Omaha Lace Cleaners's reply:

    Thank you for taking the time to share your positive experience with us. We're delighted to hear that you were satisfied with our thorough inspection process and detailed explanation of the cleaning procedures. We aim to give every piece of clothing, especially a piece as special as a wedding gown, the meticulous care and attention it deserves.

    Our team is dedicated to providing comprehensive service to ensure that your treasured items are preserved in the best possible way. Your feedback helps us to continue to deliver high-quality service and to improve wherever possible.

    Thank you once again for choosing Omaha Lace Cleaners for your wedding gown cleaning needs. We're always here to assist you with any future garment cleaning or preservation requirements.
  • J
    Jessica Sent on 03/24/2018
    5 out of 5 rating
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    My dress was in rough shape when I brought it here and they had no complaints or extra charges. Very friendly staff and high quality work. The box was also high quality and came with a cloth carrying bag as well. Highly recommend!
  • J
    Jessica Sent on 05/15/2016
    5 out of 5 rating
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    I went through Kimberly who does alterations at Omaha Lace Cleaners. She was amazing!!
  • User1506679 Sent on 01/14/2014
    5 out of 5 rating
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    Kim with Omaha Lace Cleaners was a valuable asset to me and very knowledgeable about alterations. She was present at the Brides Against Breast Cancer Charity Gown Sale and Bridal Expo in Omaha, NE at the Embassy Suites and provided the best advice to my brides who needed alterations to their dresses.
  • C
    Camille Sent on 05/04/2021
    4.4 out of 5 rating
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    Good but pricey

    I think they did a thorough job and the dress came back clean. They also did some minor sewing repairs of sequins and buttons. It also came in an archival container that I’m really pleased with and I believe it will last for a very long time. The service was an investment, though: the original price was around $475 paid in full at drop off, then they charged me another $25 extra at pickup without any clear explanation for the added fee.
  • A
    A H Sent on 10/09/2019
    1 out of 5 rating
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    Disgusted.

    STAY FAR AWAY!!! They RUINED my wedding gown. When I went to pick up my "white" dress, it was gray/brown, and even dirtier and more stained looking than before I dropped it off. I told the manager (Shelli) and she didn't even apologize. She said "well we tried". I asked for a refund ($240 just for cleaning) and she yelled at me and told me I was crazy... Horrible customer service and poor management. I'm extremely disgusted with my experience and the horrible people running this place. My wedding gown meant so much to me and I was obsessed with it. I would have loved to box it up and keep it - Now I have nothing. Besides my dress, I am so appalled by how I was treated by the Omaha Lace employee. I will never go there and I DO NOT recommend this place to anyone. STAY AWAY.