Although their paper is absolutely beautiful and cannot compare to any other handmade paper, their customer service is awful. They didn't tell me they were out of a specific ribbon I had ordered until about a week and a half after I placed the order. When they offered an alternative ribbon, they wanted to charge me for it. I did not agree with this since it was their mistake, and when I brought it to their attention, the owner was pretty rude on the phone. I went ahead and found my own ribbon, which was better than what they offered and more reasonably priced.
Also, I would recommend constructing the invitations yourself rather than paying them to do it, which is pretty pricey. It is considerably cheaper, and easy to do - we saved almost 400.00 by tearing the paper, punching the holes, and constructing the invites ourselves. My husband and I got them done in just a couple of days, by completing a few steps each night, and it was a fun bonding experience for us. It also made him feel apart of the whole wedding process. But, I did have a tile table with straight grout lines to use as a reference when folding and tearing the paper. Make sure you have something similar. Just using the bonefolder is difficult for straight lines, because it is so small.
In response to the reply below:
I, in no way, requested the ribbon to be free. I did not think it was appropriate for you to expect me to pay the difference. And, I do not appreciate your inaccurate and offensive comments. Thank you for exactly proving my point about your customer service and customer care. I tried to be very polite in my comments. I am in no way a hateful person, and I think that comment shows your lack of professionalism. If you look at my other wedding reviews, they are full of praise towards my vendors. If this is how you handle customer reviews and criticism, I feel very sorry for you.
Of The Earth responded with the following comments:
I find it hard to believe how some people look at life. This customer baffles me. We make “absolutely beautiful” paper (her words), we offer the tools and experience and guidance to help our customers save “almost $400” (again her words) with our do it your self options and then when this customer approves her order (a week after placing it) her Midori ribbon selection was found to be on backorder. We do not stock every width and every color of every line that we offer. We are a custom design house and there are occasional stock issues outside of our control that we work through.
This customer received an immediate credit for the ribbon. She was disappointed when the spool she requested was not available but became upset when she was told that she would have to actually pay to have a substitute spool sent. She felt that we should simply give it to her as it was her second choice.
I was not at any time rude to her. She must have felt that our not buying her a spool of ribbon was somehow an affront to her personally. She was surprised that I was not willing to send free ribbon. She went as far as to say it was a bad business decision. I suppose I should have heard the threat but that is not how I look at life.
We have been in business for sixteen years and love how the internet allows us to reach the wider world. Sometimes though, people have too much hate. Really? A 1.4 stars rating? So we should have sent a $32 spool of ribbon for free? This was a February order for an April wedding and now six weeks after her wedding she posts this review. Uggh. Perhaps our other reviews will help you, gentle reader, to see the truth in this matter.
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