JR Fox custom made my wedding band. Over all we had a good experience with them.

My husband and I used this vendor after shopping around for a good price on pearls. The expression "You get what you pay for" held true. I was having a custom piece made and multiple problems continued to arise. It was one thing after another. The main problem occurred when it was finally ready for pick-up. The week of the big day, I had my pearls but they were not as I described when ordering them. J.R Fox attributed it to poor communication between the many staff members we spoke to, and myself. Stating " The person who took the order for you did not understand that you wanted your necklace that way." When asking to speak with a manager, it only got worse. She was the most difficult manager I have ever encountered with poor communication skills. They offered to fix the necklace at an extra $100 cost. I left the store still feeling as though they did not understand anything we said to them. I will never use this jeweler again!

JR Fox is my favorite jeweler. The staff there are more than helpful without being pushy. I had my wifes ring custom made and designed there. Excellent quality of workmanship and sales service.

We absolutely loved the experience! We have since returned to take care of all our jewelry needs there. They gave us much more personal attention and remember us when we walk in to get my ring checked and cleaned!