J&J Limousine Reviews

Reviews

• Mike Sent on 03/26/2018
  4.7 out of 5 rating

  4.7
  • Quality of service
    4.5 out of 5 rating
    4.5
  • Average response time
    4.5 out of 5 rating
    4.5
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.5 out of 5 rating
    4.5
  • Flexibility
    5.0 out of 5 rating
    5.0

  My buddy was getting married in Geneva, NY. This was the half way point for most of the wedding party and attendants. Needless to say, we were not very familiar with the businesses in Geneva. One of the women in the wedding party suggested J & J Limos in Auburn, NY, based off the recommendation of the concierge. WHAT A CALL BY THE CONCIERGE !!! The stretch Hummer Limo was amazing !! Spotless inside and out with tons of room for everyone to enjoy. The sound system/laser lights were awesome as we could not stop dancing and singing to the music. The rate was more than fair and much less than we budgeted. Lastly, our driver was a true professional. Jimmy B. is the BEST !!! He was so polite opening and closing the doors for us and he got us to our destinations safely and on time. On behalf of Mike and Alicia and the entire wedding party, a HUGE shout out to J&J Limo out of Auburn, NY. You had EVERYTHING under control which allowed everyone to enjoy this special day to the fullest. J&J Limo services are TOP NOTCH !! Do yourself a favor and book your special event with them today !!! We will be calling J&J Limos the next time we visit the Finger Lakes.

  My buddy was getting married in Geneva, NY. This was the half way point for most of the wedding party and attendants. Needless to say, we were not very familiar with the businesses in Geneva. One of the women in the wedding party suggested J & J Limos in Auburn, NY, based off the recommendation of the concierge. WHAT A CALL BY THE CONCIERGE !!! The stretch Hummer Limo was amazing !! Spotless inside and out with tons of room for everyone to enjoy. The sound system/laser lights were awesome as we could not stop dancing and singing to the music. The rate was more than fair and much less than we budgeted. Lastly, our driver was a true professional. Jimmy B. is the BEST !!! He was so polite opening and closing the doors for us and he got us to our destinations safely and on time. On behalf of Mike and Alicia and the entire wedding party, a HUGE shout out to J&J Limo out of Auburn, NY. You had EVERYTHING under control which allowed everyone to enjoy this special day to the fullest. J&J Limo services are TOP NOTCH !! Do yourself a favor and book your special event with them today !!! We will be calling J&J Limos the next time we visit the Finger Lakes.
• Theresa Sent on 10/04/2013
  4.7 out of 5 rating

  4.7
  • Quality of service
    4.0 out of 5 rating
    4.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.5 out of 5 rating
    4.5
  • Flexibility
    5.0 out of 5 rating
    5.0

  The owner of J&J is very nice and very responsive!
  
  We had a 15-person wedding party so we used the 18-person Hummer limo. Very nice limo although it was showing it's age a bit. Our driver was professional, very nice, and on-time!
  
  My mom had ordered the red carpet package that included a red carpet (!) and champagne. Unfortunately it was never added to the contract and we never got it. Make sure you confirm everything!

  The owner of J&J is very nice and very responsive!
  
  We had a 15-person wedding party so we used the 18-person Hummer limo. Very nice limo although it was showing it's age a bit. Our driver was professional, very nice, and on-time!
  
  My mom had ordered the red carpet package that included a red carpet (!) and champagne. Unfortunately it was never added to the contract and we never got it. Make sure you confirm everything!
• Melany Sent on 09/13/2015
  4.6 out of 5 rating

  4.6
  • Quality of service
    4.0 out of 5 rating
    4.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  We used J&J Limo for my bachelorette party. I would definitely use again!!

  We used J&J Limo for my bachelorette party. I would definitely use again!!
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• Allison Sent on 09/26/2017
  1.7 out of 5 rating

  1.7
  • Quality of service
    1.5 out of 5 rating
    1.5
  • Average response time
    3.0 out of 5 rating
    3.0
  • Professionalism
    0.5 out of 5 rating
    0.5
  • Value
    3.0 out of 5 rating
    3.0
  • Flexibility
    0.5 out of 5 rating
    0.5

  When I first contacted J&J about the vehicles available for my wedding day, they had 3 vehicles that would fit my wedding party's needs; a stretch hummer, a trolley, and a party bus. I decided to spend $100 more for the trolley instead of getting the stretch hummer as I thought it would make really cute photo opportunities. As the trolley was traveling to pick us up from the hotel to bring us to the ceremony, the trolley broke down. The company had a party bus available which picked us up instead (fortunately delaying us only a few minutes). Fortunately, the party bus would have cost the same amount as the trolley. After the wedding when I expressed my disappointment in their service to Joe (the owner), I asked for a $100 refund as I would have gone with the stretch hummer if I had known that the trolley would not have been available. Joe refused to give me a refund as it is stated in the contract that they do not give refunds. I never received/saw/signed a contract before the day of the service. Joe also mentioned that we were lucky he had a party bus available to pick us up since if no other vehicles were available, we would have been stranded or would have had to wait for the trolley to be fixed before picking us up. Joe said he would give me a $100 gift certificate towards a future service instead. I denied the offer. Why would I ever want to book with a company who does business so poorly and also risk paying for a service that may or may not show causing me to be out hundreds of dollars?

  When I first contacted J&J about the vehicles available for my wedding day, they had 3 vehicles that would fit my wedding party's needs; a stretch hummer, a trolley, and a party bus. I decided to spend $100 more for the trolley instead of getting the stretch hummer as I thought it would make really cute photo opportunities. As the trolley was traveling to pick us up from the hotel to bring us to the ceremony, the trolley broke down. The company had a party bus available which picked us up instead (fortunately delaying us only a few minutes). Fortunately, the party bus would have cost the same amount as the trolley. After the wedding when I expressed my disappointment in their service to Joe (the owner), I asked for a $100 refund as I would have gone with the stretch hummer if I had known that the trolley would not have been available. Joe refused to give me a refund as it is stated in the contract that they do not give refunds. I never received/saw/signed a contract before the day of the service. Joe also mentioned that we were lucky he had a party bus available to pick us up since if no other vehicles were available, we would have been stranded or would have had to wait for the trolley to be fixed before picking us up. Joe said he would give me a $100 gift certificate towards a future service instead. I denied the offer. Why would I ever want to book with a company who does business so poorly and also risk paying for a service that may or may not show causing me to be out hundreds of dollars?
• Lynn S. Sent on 07/13/2019
  1 out of 5 rating

  1.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Incredibly unprofessional

  This is the most unprofessional and shady business I have ever dealt with. The owner will not give you a contract, he will attempt to change the pricing/times/services at the last minute and attempt to strong-arm you into more money. Be warned that he claims to have a policy of no refunds, even if you cancel prior to the service date. Unfortunately for us, he attempted to force us into paying him more and we refused, and are out several hundred dollars that he will not refund. I am taking him to small claims court.

  This is the most unprofessional and shady business I have ever dealt with. The owner will not give you a contract, he will attempt to change the pricing/times/services at the last minute and attempt to strong-arm you into more money. Be warned that he claims to have a policy of no refunds, even if you cancel prior to the service date. Unfortunately for us, he attempted to force us into paying him more and we refused, and are out several hundred dollars that he will not refund. I am taking him to small claims court.
• Ashley Sent on 08/02/2017
  0.5 out of 5 rating

  0.5
  • Quality of service
    0.5 out of 5 rating
    0.5
  • Average response time
    0.5 out of 5 rating
    0.5
  • Professionalism
    0.5 out of 5 rating
    0.5
  • Value
    0.5 out of 5 rating
    0.5
  • Flexibility
    0.5 out of 5 rating
    0.5

  Booked a trolley because that is the only vehicle they claimed they had available that day (July 29th). First off, the air conditioning did not work. Secondly, the music system worked in and out until it finally died and that is when all hell happened. I told the bus driver I was going to call Joe Catalfano (the owner) about the problems we were having. The bus driver told me not to call him that he was on the phone with him so I did not proceed to call. The bus driver stopped at a gas station where he called Joe to tell him the battery was dying which I presume Joe told him to drive on. 20 minutes later we were pulled over on I-90 waiting for a jump for an hour... Not only did Joe IGNORE my phone calls completely. He did not even apologize to me in any manner and it has been three days now and he has not seemed to contact me!! I called again this morning and what do you know, my phone call got ignored. I've left two messages now and no one will contact me back. VERY UNPROFESSIONAL. DO NOT USE THIS COMPANY.

  Booked a trolley because that is the only vehicle they claimed they had available that day (July 29th). First off, the air conditioning did not work. Secondly, the music system worked in and out until it finally died and that is when all hell happened. I told the bus driver I was going to call Joe Catalfano (the owner) about the problems we were having. The bus driver told me not to call him that he was on the phone with him so I did not proceed to call. The bus driver stopped at a gas station where he called Joe to tell him the battery was dying which I presume Joe told him to drive on. 20 minutes later we were pulled over on I-90 waiting for a jump for an hour... Not only did Joe IGNORE my phone calls completely. He did not even apologize to me in any manner and it has been three days now and he has not seemed to contact me!! I called again this morning and what do you know, my phone call got ignored. I've left two messages now and no one will contact me back. VERY UNPROFESSIONAL. DO NOT USE THIS COMPANY.