Jensen Jewelers Reviews

Reviews

• Stephanie Sent on 06/16/2011
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  My fiance got my ring here. It is perfect! However, it is really hard to find a band that could go with me ring. We came back some months later and found a ring that was custom made for someone who decided not to get it. And it was on sale! It was half off and it fit perfectly so we got it!

  My fiance got my ring here. It is perfect! However, it is really hard to find a band that could go with me ring. We came back some months later and found a ring that was custom made for someone who decided not to get it. And it was on sale! It was half off and it fit perfectly so we got it!
• Rhea Sent on 05/29/2008
  4 out of 5 rating

  4.0
  • Quality of service
    4.0 out of 5 rating
    4.0
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    4.0 out of 5 rating
    4.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    4.0 out of 5 rating
    4.0

  They got a feel for what it was I liked, but we were unable to find what we wanted right away. Out of the blue I received a call during their Christmas diamond show, saying that I had to make it over because the cases were full of the exact style I was looking for. They helped us piece together the ring we wanted, provided in house financing and layaway plans, and we were able to go home with the ring that night. They've been so wonderful to work with. We still use them whenever we make jewelry purchases. Unlike other places that see hundreds of people each day, they remember us by occasion and name!

  They got a feel for what it was I liked, but we were unable to find what we wanted right away. Out of the blue I received a call during their Christmas diamond show, saying that I had to make it over because the cases were full of the exact style I was looking for. They helped us piece together the ring we wanted, provided in house financing and layaway plans, and we were able to go home with the ring that night. They've been so wonderful to work with. We still use them whenever we make jewelry purchases. Unlike other places that see hundreds of people each day, they remember us by occasion and name!
• Terek B. Sent on 05/05/2023
  1 out of 5 rating

  1.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Terrible Experience

  Our Jensen’s Experience:
  
  We purchased my wife’s ring 18 years ago. We purchased it at Jensen Jewelers in Idaho Falls Idaho, it was beautiful and she was thrilled. We’ve traveled across the Pacific Northwest for work over the last 15 years and about 5 years ago decided to settle down in Bozeman near my parents and let the kids grow up loving the outdoors as we do.
  My wife took her ring to Jensen’s to be serviced and when we got it back there was black buildup under several of the diamonds. She returned the ring and they explained what it was and said they could fix it so they took it back. When we received it back it looked better but not great, shortly after 3 of the diamonds became loose and started to spin when bumped. We took the ring back in to have it serviced and plated.
  3 Weeks later when we went to pick it up the entire top of the ring had been ground down flat. Where there was once grooves and beautiful designs it was flat. When we asked the clerk Eric he stated that there was no way to show that they did that. We showed him the photo of it before and he stated he still couldn’t be certain that is something that they did. We were told by Eric on this visit the previous jeweler was no longer with them because he did terrible work and the new jeweler would be better, he’s from California and knows his Jewelry. Eric promised he would take care of it. He said they would even send it out to be taken care of and fixed with a laser to recreate what was lost in the designs. Upon further inspection on the ring there was so much buildup under the diamonds that we asked for them to clean it again as well when they repaired it.
  They took it to and called us a couple week later to come in. When we arrived the diamonds were set uneven. Several sitting much lower than the others. When we showed Eric he agreed and said they must have scraped too much when they were cleaning it. They took it back to clean again. When we went to pick up the ring today it was dirty, had not been polished, the stones were still uneven and they argued with us when we tried to show them.
  The staff were so extremely rude. We told them we were unhappy so they gave us a discount on the ring but said there was nothing more they could do that it was done right. We took it to a local jeweler and were given this explanation:
  I’m so sorry, they have destroyed this ring, there is nothing we can do to fix it, you can see the diamond settings are uneven there is buildup under the stones, the band is bent the ring is beyond repair. They also said 2 of the diamonds in the set are completely different than they others and they appear to have been swapped with a lower grade. This jeweler would not recommend wearing it for fear the diamonds are going to come out.
  My wife’s wedding ring was destroyed by Jensen Jewelers here in Bozeman Montana. A ring I saved every cent I had to purchase 18 years ago and when I ask them to make it right they were dismissive and argumentative and told us we could not prove they caused the damage. Please do not buy from this shop, please go somewhere that will back their work and take pride in what they do. I feel so bad for my wife and anyone else they have taken advantage of, we work so hard for what we have and it's terrible how we were treated.
  

  Our Jensen’s Experience:
  
  We purchased my wife’s ring 18 years ago. We purchased it at Jensen Jewelers in Idaho Falls Idaho, it was beautiful and she was thrilled. We’ve traveled across the Pacific Northwest for work over the last 15 years and about 5 years ago decided to settle down in Bozeman near my parents and let the kids grow up loving the outdoors as we do.
  My wife took her ring to Jensen’s to be serviced and when we got it back there was black buildup under several of the diamonds. She returned the ring and they explained what it was and said they could fix it so they took it back. When we received it back it looked better but not great, shortly after 3 of the diamonds became loose and started to spin when bumped. We took the ring back in to have it serviced and plated.
  3 Weeks later when we went to pick it up the entire top of the ring had been ground down flat. Where there was once grooves and beautiful designs it was flat. When we asked the clerk Eric he stated that there was no way to show that they did that. We showed him the photo of it before and he stated he still couldn’t be certain that is something that they did. We were told by Eric on this visit the previous jeweler was no longer with them because he did terrible work and the new jeweler would be better, he’s from California and knows his Jewelry. Eric promised he would take care of it. He said they would even send it out to be taken care of and fixed with a laser to recreate what was lost in the designs. Upon further inspection on the ring there was so much buildup under the diamonds that we asked for them to clean it again as well when they repaired it.
  They took it to and called us a couple week later to come in. When we arrived the diamonds were set uneven. Several sitting much lower than the others. When we showed Eric he agreed and said they must have scraped too much when they were cleaning it. They took it back to clean again. When we went to pick up the ring today it was dirty, had not been polished, the stones were still uneven and they argued with us when we tried to show them.
  The staff were so extremely rude. We told them we were unhappy so they gave us a discount on the ring but said there was nothing more they could do that it was done right. We took it to a local jeweler and were given this explanation:
  I’m so sorry, they have destroyed this ring, there is nothing we can do to fix it, you can see the diamond settings are uneven there is buildup under the stones, the band is bent the ring is beyond repair. They also said 2 of the diamonds in the set are completely different than they others and they appear to have been swapped with a lower grade. This jeweler would not recommend wearing it for fear the diamonds are going to come out.
  My wife’s wedding ring was destroyed by Jensen Jewelers here in Bozeman Montana. A ring I saved every cent I had to purchase 18 years ago and when I ask them to make it right they were dismissive and argumentative and told us we could not prove they caused the damage. Please do not buy from this shop, please go somewhere that will back their work and take pride in what they do. I feel so bad for my wife and anyone else they have taken advantage of, we work so hard for what we have and it's terrible how we were treated.