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Quality of service
1.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
I was so excited to have Ides Quartet hired to play at my wedding. I arranged a custom playlist with Arturo and he was great, I paid in advance and communicated when and where to be there. The issue was, that my wedding day came around, and Ides did not show up. My wedding coordinator called and called to try to get a hold of them. They were a critical part of the wedding as they were playing the seating music as guests came in, my processional and recessional. You can imagine my concern when at 5:45 p.m. (supposed to arrive at 5 p.m. and begin playing by 5:30 p.m.) they finally called and got a hold of me. The conversation was curt and not helpful, they let me know they were running late and asked if that 'would be a problem', I let them know that of course it was a problem, they were delaying my whole ceremony. They told me that there was 'traffic' and they would be there as soon as they could. My ceremony was delayed 30 minutes due to their unprofessionalism! I paid for an hour of their time and I think I got 20 minutes at best, most of my playlist wasn't played and most of the guests don't even remember a live musician at my wedding. And after the ceremony there was no apology, no communication, no offer for compensation, nothing. I was really disappointed in the service I was provided from Ides Quartet, I would strongly advise that you don't hire them for anything important.
I was so excited to have Ides Quartet hired to play at my wedding. I arranged a custom playlist with Arturo and he was great, I paid in advance and communicated when and where to be there. The issue was, that my wedding day came around, and Ides did not show up. My wedding coordinator called and called to try to get a hold of them. They were a critical part of the wedding as they were playing the seating music as guests came in, my processional and recessional. You can imagine my concern when at 5:45 p.m. (supposed to arrive at 5 p.m. and begin playing by 5:30 p.m.) they finally called and got a hold of me. The conversation was curt and not helpful, they let me know they were running late and asked if that 'would be a problem', I let them know that of course it was a problem, they were delaying my whole ceremony. They told me that there was 'traffic' and they would be there as soon as they could. My ceremony was delayed 30 minutes due to their unprofessionalism! I paid for an hour of their time and I think I got 20 minutes at best, most of my playlist wasn't played and most of the guests don't even remember a live musician at my wedding. And after the ceremony there was no apology, no communication, no offer for compensation, nothing. I was really disappointed in the service I was provided from Ides Quartet, I would strongly advise that you don't hire them for anything important.
