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Quality of service
0.0 out of 5 rating
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Average response time
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Professionalism
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Value
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Flexibility
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This company is an absolute NIGHTMARE!!!!! I have never written a complaint on any company in my life but this had to be done. Russel the owner is the worst owner in the history of business owners! First he "hired" a limo company to take me to and from my wedding. I left my jacket in the limo and the limo never showed up the night of my wedding to take us home from our venue!! The limo was paid in full for roundtrip and it never came. Instead of apologizing to me and admiting that he didnt provide the limo company the proper information he yelled at me and made tons of excuses. I had to BEG for my money back!!! AND still have not gotten my jacket returned to me... He treated my like a piece of garbage. His lovely wife who I cant believe remains married to such a horrible man had to call me on her own and apologize and made him give me my money back. YOu would think that would be the end of the horrific service but it gets worse. He NEVER returns calls. I went to pick up my photos at hollwood (which were amazing bc my photographer was amazing)where i waited outside in the cold for 10min until they unlocked the door to let me in. He wasnt even there for the appointment AGAIN... His associate gave me my photos and I was missing 2 of my dvds that were in the contract.. Once again Russell was yelling on the phone telling his associate I was wrong. Than he shows up and says "o ya we forgot" and made me wait until he went and made 2 more discs. They still owed us thank you cards so we needed to pic out a picture. I just called him to give him the picture number and he told me I have to drive all the way from Suffolk County back to almost queens just to hand him th epicture that THEY CLEARLY HAVE IN THERE COMPUTER SAVED!!! This has been the worst experience of my LIFE!!!! And this was my wedding memory!! thanks RUSSELL AND HOLLYWOOD DJ IN NEW HYDE PARK NY!!!!
This company is an absolute NIGHTMARE!!!!! I have never written a complaint on any company in my life but this had to be done. Russel the owner is the worst owner in the history of business owners! First he "hired" a limo company to take me to and from my wedding. I left my jacket in the limo and the limo never showed up the night of my wedding to take us home from our venue!! The limo was paid in full for roundtrip and it never came. Instead of apologizing to me and admiting that he didnt provide the limo company the proper information he yelled at me and made tons of excuses. I had to BEG for my money back!!! AND still have not gotten my jacket returned to me... He treated my like a piece of garbage. His lovely wife who I cant believe remains married to such a horrible man had to call me on her own and apologize and made him give me my money back. YOu would think that would be the end of the horrific service but it gets worse. He NEVER returns calls. I went to pick up my photos at hollwood (which were amazing bc my photographer was amazing)where i waited outside in the cold for 10min until they unlocked the door to let me in. He wasnt even there for the appointment AGAIN... His associate gave me my photos and I was missing 2 of my dvds that were in the contract.. Once again Russell was yelling on the phone telling his associate I was wrong. Than he shows up and says "o ya we forgot" and made me wait until he went and made 2 more discs. They still owed us thank you cards so we needed to pic out a picture. I just called him to give him the picture number and he told me I have to drive all the way from Suffolk County back to almost queens just to hand him th epicture that THEY CLEARLY HAVE IN THERE COMPUTER SAVED!!! This has been the worst experience of my LIFE!!!! And this was my wedding memory!! thanks RUSSELL AND HOLLYWOOD DJ IN NEW HYDE PARK NY!!!!
HOLLYWOOD DJs's reply:
Hollywood DJs did all the services for this wedding. The DJ Entertainment Photography, Video, Flowers, and Limousines.
This Bride is a "NIGHTMARE" This bride was on a very tight budget and I made it work for her.
Some people look for any excuse to get money back. The Limousines were hired for a pickup/dropoff to and from the catering hall.
The limo unfortunately at the end of the night did not show up for her return trip. I later found out it was due to an error in the fax machine. The time had been cut off. Instead of 11:00. It read 1:00 on the paper.
Because the limo did not show up, I paid out of pocket for 2 car service vehicles to get her and her family home.
The next day she calls and claims she left her very expensive jacket in the limousine. However I have the video that proves that the limousine driver removed and handed everything in the car and trunk,to everyone that was in the limousine. If anyone wants to see it, feel free to visit our office or maybe I should put it up on youtube.
This bride then demands that I refund not only the money for the return trip limo, but the money for the drop off to the catering hall.
Against my better judgement, and my wife who said,"Give her the money back and get rid of her, I gave a full refund on the limousine.
This Bride is A LIAR.
Lie #1 She did not leave her jacket in the car
Lie #2 I never yelled at her. She was in a noisy place. And her cell phone was cutting in and out
Lie #3 I always return Phone calls
Lie #4 She never made an appointment. She just showed up.
She couldn't afford the wedding in the first place. She whined about how much everything was costing. And found an excuse to get more money back than she deserved.
Notice that she loved my photographer and her pictures but couldn't give me a better rating than 0.
The Groom, by the way was a nice guy and told me when he picked up the thank you cards, that she can be a little difficult, and he would rather stay out of it.
User2031683 Sent on 02/04/2015Last year hollywood djs handled the music, photography, videography, and other little details for my wedding. My husband and I loved working with them throughout our experience. By the time we got to the day of the wedding we were relaxed and hollywoods staff and our venue took us smoothly through the whole day. But we were still in for some wonderful surprise and the perfect reception.
