Grand Hotel in Salem Reviews

Reviews

• User2608907 Sent on 05/15/2016
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Average response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  We met with the staff one time to pick out which room would best suit us and go over all the paperwork. Sara was able to complete everything else over the phone or email! Our wedding reception turned out wonderful! The food was delicious and the staff was VERY friendly!
• Wendy Sent on 09/23/2018
  3.9 out of 5 rating

  3.9
  • Quality of service
    4 out of 5 rating
    4.0
  • Average response time
    5 out of 5 rating
    5.0
  • Professionalism
    2.5 out of 5 rating
    2.5
  • Value
    3 out of 5 rating
    3.0
  • Flexibility
    5 out of 5 rating
    5.0

  This hotel is actually pretty expensive. I'm not sure whether it's because the options are slim in Salem, but our 5-star hotel in Vegas was cheaper. Also, one of my bridesmaids left her laptop in her room, and when she called about it, they said they never saw it. I understand that they warn you about not being responsible for lost items, but really...?! Shouldn't you at least operate from the value basis that your guests should not feel like it's a "you snooze, you lose" situation? Do they actually train their staff the values of honesty and dignity, or do they give them the message that anything left behind is free for all?

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