Grand Central Party Rental, Inc.
When It Has To Be Perfect
812 Madison Industrial Rd
Madison, TN 37115  | map
Rentals: Barware, Chair Covers, Chairs, China, Chocolate...
Services: Breakdown, Delivery, Setup
 
 
 
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4.6 out of 5.0
4.6
out of 5.0
Quality of Service:
 (4.5/5.0)
Responsiveness:
 (4.5/5.0)
Professionalism:
 (4.6/5.0)
Value:
 (4.8/5.0)
Flexibility:
 (4.6/5.0)
 
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5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Everyone out at Grand Central was very easy to work with and very quick to answer my hundreds of emails! Everything looked spectacular for the wedding and I was very pleased!
Wedding: 07/28/2013
Services Used: Event Rentals & Photobooths
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
The staff at grand central party were absolutely wonderful. Although my rental was last minute (the week of) the staff worked with us and we were able to rent the tables and chairs we needed to complete our event. Would definetly do business with them again.
Wedding: 10/21/2012
Services Used: Event Rentals & Photobooths
4.8 out of 5.0
4.8/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  4.0
  • Flexibility:  5.0
Wonderful company to work with! Keith and his team will go above and beyond to make sure your event rentals are perfect!!
Wedding: 10/20/2012
Services Used: Event Rentals & Photobooths
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Thank you so much for everything you did for our wedding! Everything was so beautiful and was exactly what we had envisioned. You were so amazingly helpful throughout the entire planning process and the service of everyone we worked with was outstanding! We will be telling any friends we know getting married in the area about the outstanding service we received with your company!

Thank you for making our wedding day a beautiful day to remember!
Wedding: 10/06/2012
Services Used: Event Rentals & Photobooths
4.5 out of 5.0
4.5/5.0
  • Quality of Service:  4.5
  • Responsiveness:  4.5
  • Professionalism:  4.5
  • Value:  4.5
  • Flexibility:  4.5

Erin 7 Reviews
We rented some drapery for our ceremony as well as a dance floor for the reception. The drapery was nice but the dance floor started to come apart not even an hour after our reception started. Thankfully no one got Hirt for that happening.
Wedding: 10/06/2012
Services Used: Event Rentals & Photobooths
4.5 out of 5.0
4.5/5.0
  • Quality of Service:  4.0
  • Responsiveness:  4.0
  • Professionalism:  4.5
  • Value:  5.0
  • Flexibility:  5.0
I planned my daughters wedding at Rock Castle. I worked with Kim McClean at Grand Party. We received detailed information about what we had rented, how the layout of the tent would be via a CAD drawing, and correct competitive pricing. I was very impressed with the attention to detail and knowledge that Kim provided. We also used her as the wedding planner, which was a great choice. On the day of the wedding, rain showers popped up with strong possible storms. Kim unexpectedly sent a 60 foot section of tent wall to us via a messenger to cover the side facing the lake...I then called her to see if we could add 1 more section. It was ready for pick up in 30 minutes. Had she not sent that initial 60 foot section we would have had a mess. She clearly looks out for your event and makes sure all goes as planned. We had a wonderful evening.... even with the rain!
Wedding: 05/12/2012
Services Used: Wedding Planning, Event Rentals & Photobooths, Ceremony & Reception Venue
4.4 out of 5.0
4.4/5.0
  • Quality of Service:  4.5
  • Responsiveness:  3.0
  • Professionalism:  4.5
  • Value:  5.0
  • Flexibility:  5.0
Our event coordinator was not as helpful as we'd hoped, but the crew that handled the setup was top notch! Our reception tent looked magical & our lounge area was a hit!
Wedding: 05/12/2012
Services Used: Event Rentals & Photobooths
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Grand Central is the best! they are extremely professional and easy to work with. Every detail of my wedding was executed to perfection. They arrived on time with everything I ordered and the staff did an excellent job in setting up as well as the beautiful draping. I would recommend Grand to anyone in this area needing rentals who want a friendly and professional group of people. They absolutely went above and beyond for me and I can't thank them enough!
Grand Central Party Rental, Inc. responded with the following comments:
Thanks Leigh we loved working with you. Best wishes in the future.
Wedding: 01/28/2012
Services Used: Event Rentals & Photobooths
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Grand Central was a great help with my recent wedding. They were always nice and easy to talk to when I would call or go in the store. Everthing I ordered was delivered on time. Great service!
Grand Central Party Rental, Inc. responded with the following comments:
Thanks Keyna, weddings are beautiful at the Hermitage, we love working there. It was a joy working with such a sweet bride.
Wedding: 11/05/2011
Services Used: Event Rentals & Photobooths
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Grand Central was a pleasure to work with! Everything went smoothly, the guys were there on time and everything was great!

Reasonable prices too!
Grand Central Party Rental, Inc. responded with the following comments:
Rachel you and Tyler were the best. I really enjoyed working on your wedding at Marathon Village, such a cool place. Hope you have a great future together.
Wedding: 10/21/2011
Services Used: Event Rentals & Photobooths
1.9 out of 5.0
1.9/5.0
  • Quality of Service:  0.5
  • Responsiveness:  3.0
  • Professionalism:  0.5
  • Value:  5.0
  • Flexibility:  0.5
The price and quality was amazing! The communication between us and the vendor AND the vendor and their workers, not so much. For one, we did a pre-meeting where they surveyed the land. They measured it the way we would put it. The week of the wedding they came out to set the tent up and put it up the opposite way, saying there was no way they could do it the other way. No big deal, we just had to make some switches. They also suggested I get a generator, but only if my budget allowed, but they assured me their lights could run on the power we had.
Two, there were light problems, so the afternoon before the wedding they were to come out and fix it. They came out while we were at our rehearsal dinner. LUCKILY, that night we were out in the tent decorating and found that the lights were shorting out. I called the company first thing in the morning and their resolution was "We told you to get a generator". This is the LAST thing I wanted to hear ON MY WEDDING DAY! After my sister called and basically chewed them out, they said that they would try to get a generator out there. In my opinion we should've got a discount since we were told it was not completely necessary, when obviously it was. PLUS the tent was set up 3 days before the wedding, so don't you think SOMEONE would've noticed something was wrong and told us sooner what to do to fix it?!? Praise God they got the generator up and running and the lights stayed on (and bright) all night.
If you are looking for cheap, these guys do offer great prices. Just make sure you check, double check, even triple and quadruple check to make sure you don't go through what I did the morning of my wedding.
Grand Central Party Rental, Inc. responded with the following comments:
Lizzy, I am so sorry to hear you were unhappy with your wedding. I have four daughters myself and with over 6000 weddings under our belt we want every bride to have a happy experience, same as I would want for my daughters. You had booked a 40’ x 80’ tent with the roof lit up, which called for 12 ellipsoidal lights for a total of 9000 watts and close to 80 amps. We not only suggested a generator we strongly recommended a 25kw (25,000 watt) whisper quiet generator to handle all of your electrical needs. You told us it was not in your budget and if a generator was required your father or uncle would arrange for one. We could not guarantee that the power from the garage would run lighting, DJ and everything else , nor would we ever in that we do not know the wiring at the garage nor how many watts or amps it could handle. We also were unfamiliar with your DJ and what electrical requirements they were going to need. The tent went up on Thursday, one of our lighting people came in Friday night to do the final focusing, we have to focus at night because you can’t really see the lights well during the day. On Friday when the lights were focused and working we assumed the job was done. You can imagine our surprise when you called Saturday morning complaining that the fuses were going out. We were even more surprised when we found out that you were hanging Christmas lights around the perimeter of the tent and plugging them into our multi outlet plugs for the ellipsoidal lights. Never the less as I said I want every bride to have the wedding of her dream so we called Hertz power systems in South Nashville (closed on Saturdays) and arranged for somebody to come in so we could get the 25kw generator we had originally called for. A two man crew drove to South Nashville picked up the generator and towed it 40 miles to your location, they then spent time rerouting all the wiring so that not only our lights would work, but also the Christmas lights you were hanging. We only billed you for the generator and fuel, the charges we were incurring from Hertz. We did not bill you for our crew’s time or the pick up and delivery charges for the generator. As far as talking to a different person, your contract shows 20 revisions to your order, on 14 of those occasions you spoke with Miranda, on three other occasions you spoke with Brett our operations manager that did your original site inspection. I apologize and I’m very sorry on those three other occasions that our people were not familiar with your order. Again I wish you all the happiness in your marriage and I’m sorry for any stress you endured.
Wedding: 10/08/2011
Services Used: Event Rentals & Photobooths
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Grand has always done a fantastic job. We've used them for well over 1000 events and everything is always perfect. They go above and beyond from the first step to the last. Thank you Grand for helping make us shine!
Grand Central Party Rental, Inc. responded with the following comments:
Thanks Debbie you are the best. We not only love working with you we also love your food.
Wedding: 10/08/2011
Services Used: Event Rentals & Photobooths
3.6 out of 5.0
3.6/5.0
  • Quality of Service:  2.0
  • Responsiveness:  3.0
  • Professionalism:  3.0
  • Value:  5.0
  • Flexibility:  5.0
The prices were very reasonable but they were late. They told me they would be at my venue at 9am and they didn't show up until 2pm. They also forgot 3tables and 30 chairs. After they fixed there mistakes everything went smoothly.
Grand Central Party Rental, Inc. responded with the following comments:
I'm very sorry that Kate was not happy. With all of the events we are doing on any given weekend we cannot guarantee an exact delivery time. Our normal policy is a three hour window. As far as the tables and chairs these were not originally ordered and were added later that day after the truck had already left, another truck had to come back to get the additional tables and chairs and make a second delivery. Everything was in place by 2pm Friday for her Saturday wedding.
Wedding: 10/08/2011
Services Used: Event Rentals & Photobooths
2.5 out of 5.0
2.5/5.0
  • Quality of Service:  2.5
  • Responsiveness:  2.0
  • Professionalism:  3.0
  • Value:  3.0
  • Flexibility:  2.0
Unfortunatly I was underimpressed with our tent/facilities vendor. While I loved our venue, the made us use Grand Central - there was no other option. I found that it was hard to communciate with their representitives - literally until the day of my wedding I didn't know where exactly my tent would be because I couldn't get a clear answer. I feel like often I was told one thing the when I talked to them, then when I called back to confirm everything I changed. Working with this vendor was my number one challenge with my wedding. If I could have kept my venue and paid more for a different vendor I would.
Grand Central Party Rental, Inc. responded with the following comments:
I'm disappointed to hear that Christie was not happy with her wedding. When she booked the venue for a Sunday she knew that the venue had already been booked for Saturday a year in advance. Unfortunately you can't just turn everything like a hotel room from a Saturday to a Sunday wedding. This is an outdoor venue and the Saturday bride has some say in where tents are going. Some delay in answers was caused by the Saturday bride making final decisions. Christie understood this at the booking and its why she got almost a $1,500.00 discount. In going through her file of emails she never indicated that she was unhappy, we even got her extra time at the venue at no extra charge. The tent went up on the right side of the venue on the lake on Thursday before her Sunday wedding. It would have been no different with another vendor in that they to would have been subject to the Saturday brides plans.
Wedding: 09/18/2011
Services Used: Event Rentals & Photobooths
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5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
I rented for two events (mainly tables and chairs) for a shower and a party. Miranda and Mikasha were very knowledgable and helpful while placing my order. For the first party, I had to pick up 20 chairs and it was no problem since their warehouse (while a bit of a drive my my house) was rather easy to find and the items were available and the guy loaded the chairs into my truck, as well as unloading them when I brought them back. For the second party, we had 50 chairs and 5 tables that were delivered promptly when they said they would be and picked up when they said they would be. Great job great service adn i will repeat/recommed and necessary.
Grand Central Party Rental, Inc. responded with the following comments:
Thanks Brian I hope we can work with you again in the future.
Wedding: 08/20/2011
Services Used: Event Rentals & Photobooths
 615-868-3747
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4.6 out of 5.0
4.6
out of 5.0