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G.R.A.C.E. Limousine, Shuttle, and Tours Reviews

G.R.A.C.E. Limousine, Shuttle, and Tours

G.R.A.C.E. Limousine, Shuttle, and Tours

Savannah, GA
2.6 out of 5 rating, 8 Reviews
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Reviews

2.6 out of 5 rating
2.6 out of 5 rating
8 Reviews
52% recommend it
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  • Quality of service
    2.7 out of 5 rating
  • Average response time
    2.8 out of 5 rating
  • Professionalism
    2.4 out of 5 rating
  • Value
    2.8 out of 5 rating
  • Flexibility
    2.4 out of 5 rating
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  • T
    Tove Sent on 11/21/2015
    5 out of 5 rating
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    Grace provided last minute service for me after another service failed miserably! I called and spoke with Abraham and he was more than happy to help, provided very fair pricing to drive myself and two others to our wedding site in a beautiful town car. The driver was prompt, courteous and so professional. He was very patient as I needed him to wait until I was ready to walk down the aisle before he could leave (it was an outdoor wedding and I stayed in the vehicle until time to walk). He was just wonderful!!!
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    Maura Sent on 10/17/2012
    5 out of 5 rating
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    What a great driver we had during our special day!! He felt like a part of the family!! Very attentive and ready to assist wherever he could :)

    The Bentley & Stretch Navigator were gorgeous and clean!! We received several compliments on both vehicles!

    Thank you Grace Limousine!
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    Rick Sent on 11/06/2007
    4.5 out of 5 rating
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    An excellent and very reputable transportation company in Savannah. My out of town family used their transportation services as well as my bride for her Bachelorette Party. The limos were goregeous; the interiors were spotless. The staff was very accomodating to our needs and their prices are fairly reasonable for Savannah. Great transporatation service for any occassion!
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  • D
    Dennis Sent on 08/13/2017
    2.2 out of 5 rating
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    A recent wedding at the Cathedral ran over and the transport driver (the owner) would have left the bride, groom and wedding party at the church. The wedding planner inntervened. Situation worsened from there. It was my son''s wedding...I am unaware of the contract details.
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    Jennifer Sent on 07/04/2013
    1.7 out of 5 rating
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      2.5 out of 5 rating
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    I ordered 2 shuttle buses for a bride's wedding in April. Everything seemed just fine, until days before the wedding when called to confirm. The owner's wife (?) started calling me at 10 pm with the wrong address & info (NOTHING had changed since I booked them months prior). The one thing I made clear in every conversation I had was that NO MATTER WHAT, the bride & groom HAD to be picked up from the ceremony location on the beach & brought to the reception.
    On wedding day, I was outside pick up location when I saw the buses go by. Called & they had wrong address but they got to the location on time. Buses were ok but not as nice as their pictures. Drivers were friendly & helpful, I will give them an A for that. 2 buses each took a couple of trips getting guests &then wedding party to the beach. After the ceremony, the 2 shuttles started moving guests back to the reception & I thought it was safe to be at the reception after a few loads. I talked to one driver & told her she was probably done, knowing the other driver was on her way. As I passed the other driver in my car, I gave her a thumbs up, thinking how smooth it was going & that we were almost done.
    I'm at the reception & a wedding GUEST comes up to me & says the WEDDING PARTY (14 people) & BRIDE AND GROOM are AT THE BEACH, waiting for a bus to pick them up. I called GRACE & the driver said they'd already left and were almost back to base. WHAT?! Why?! 'Well, you gave us the thumbs up so we thought we were done'. They left without confirming with their paying client, 35 minutes before they were contracted to be done & left on a thumbs up. I thankfully had a friend w/ a15 passenger van who picked them up up (bride sat on groom's lap). Professionally embarrassing. Sent email to owner - response was 'call me'. I called & all I got was blame (I'd changed locations -didn't- & gave thumbs up). Was defensive but when I questioned things got 'I wasn't there'. Asked for apology & partial refund. Got neither.
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    Grace Sent on 11/07/2018
    1 out of 5 rating
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    Fraud, Illegal Driving, and a Bus Crash

    I HIGHLY recommend you check the Yelp reviews on this company before booking it.

    Long story short:
    Engaged a bus for our wedding. The owner, Abraham, was virtually unreachable the entire time. We confirmed our dates several times. Two days before, Abraham called my wedding coordinator to say he had the day wrong and didn't have a bus for us. A bus ultimately did show up but (1) went to the wrong place adding 30 minutes to our drive, (2) had a driver who was CLEARLY not legally authorized to drive a bus, admitted he COULD NOT SEE IN THE DARK, and (3) went into the wrong driveway and CRASHED THE BUS trying to get out.

    THEN, after we contacted Abraham saying that we expected to be refunded, he OVERCHARGED US BY $351!!

    I have, since, tried to contact him several times, including by attorney, and he has not replied.
  • User2148477 Sent on 05/26/2015
    1 out of 5 rating
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    I highly do not recommend this company for any future bride and groom. My husband and I recently used them for our wedding transportation and had an awful experience on our wedding day. First the bus showed up an hour later than scheduled time. The bus driver had no clue where he was going or any of the locations that I gave the address to in advance. Then the bus was in poor drivable condition the driver was using the emergency brake to stop, the bus was overheating at times, and the inside of the bus was in poor condition compared to the pictures. We already paid the full price that morning and all our transportation left from the wedding site so we had no choice other than to use it. This company delayed us so much that we missed out on a quarter of our wedding reception which we paid a lot for. When we called the next day to get a refund all we got was blame and refused to refund any money. We were highly disappointed with grace transportation service. Please avoid disappointment on your wedding day and use other transportation.
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    Megan Sent on 09/24/2016
    0.5 out of 5 rating
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    THIS QUITE POSSIBLY IS THE WORST BUSINESS I HAVE EVER HAD THE DISPLEASURE OF DEALING WITH. ABRAHAM POSTEL THE OWNER SHOULD NOT BE IN THE TRANSPORTATION BUSINESS. AFTER PROVIDING A DETAILED ITINERARY ON SEVERAL OCCASSIONS WITH THE SIMPLE INSTRUCTION OF FIRST PICKING UP THE GROOMS PARTY AND THEN THE BRIDES PARTY. SOMEHOW THEY MANAGED TO FORGET ABOUT THE BRIDE CAUSING ME TO BE 30 MIN PLUS LATE FOR MY OWN WEDDING. NONE OF THE VEHICLES HAD PROPERLY WORKING HVAC AND IT WAS 80+ DEGREES OUTSIDE IN SAVANNAH. TO MAKE MATTERS WORSE AFTER APPROACHING THE OWNER WITH THE COMPLAINTS IN SERVICE HE NEITHER APOLOGIZED NOR CARED ABOUT THE EXPERIENCE WITH HIS UNPROFESSIONAL STAFF. I HAD TO FILE SUIT IN ORDER TO RECEIVE A PARTIAL SETTLEMENT SEVERAL MONTHS LATER THAN PROMISED. I WOULD NOT WISH THIS COMPANY'S SO CALLED SERVICE ON MY WORST ENEMY