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Quality of service
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Average response time
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Professionalism
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Value
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Flexibility
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The service before the wedding was professional and quick to respond. After the wedding was a nightmare:
5/1/15 Wedding Day
6/11/15 I emailed asking the status (This was the due date according to the contract we both signed).
6/12/15 He emailed saying the video was almost finished and it would be done by the end of next week.
6/29/15 I emailed to see if the video had been mailed.
6/29/15 He emailed saying he was still working on the DVD and would have it finished by the weekend.
7/21/15 I emailed to check the status.
7/24/15 He emailed saying his computer had a virus so he couldn’t work, but hopefully he would have it ready to go first of next week.
8/3/15 I emailed checking the status. NO RESPONSE.
8/6/15 I emailed stating the contract said 4-6 weeks and it has now been 14 weeks and still nothing.
8/10/15 He emailed with more virus excuses and said he would know more toward the middle of the week and would give me an exact completion date.
8/14/15 I emailed checking the status.
8/17/15 He emailed saying his computer was fixed and the DVD’s would be finished this week. He asked if we wanted regular DVDs, Blue Ray or one of each.
8/18/15 I emailed to say one of each.
8/28/15 He emailed to say he mailed the regular DVD, but was out of Blue Ray discs and would have to get more and send it later.
8/29/15 FINALLY got the DVD in the mail after 17 weeks (3 months). Watched it and noticed the volume was fading in and out throughout the video. (Also note, the quality was very poor. It looked like a home video, not professional.)
9/1/15 I emailed him to let him know about the volume issue.
9/14/15 He emailed back saying he would fix it and send the DVD and Blue Ray out this week.
9/28/15 I emailed him to say it has been 5 MONTHS and we are still waiting. What is going on? NO RESPONSE.
10/7/15 I filed a claim with Paypal.
The service before the wedding was professional and quick to respond. After the wedding was a nightmare:
5/1/15 Wedding Day
6/11/15 I emailed asking the status (This was the due date according to the contract we both signed).
6/12/15 He emailed saying the video was almost finished and it would be done by the end of next week.
6/29/15 I emailed to see if the video had been mailed.
6/29/15 He emailed saying he was still working on the DVD and would have it finished by the weekend.
7/21/15 I emailed to check the status.
7/24/15 He emailed saying his computer had a virus so he couldn’t work, but hopefully he would have it ready to go first of next week.
8/3/15 I emailed checking the status. NO RESPONSE.
8/6/15 I emailed stating the contract said 4-6 weeks and it has now been 14 weeks and still nothing.
8/10/15 He emailed with more virus excuses and said he would know more toward the middle of the week and would give me an exact completion date.
8/14/15 I emailed checking the status.
8/17/15 He emailed saying his computer was fixed and the DVD’s would be finished this week. He asked if we wanted regular DVDs, Blue Ray or one of each.
8/18/15 I emailed to say one of each.
8/28/15 He emailed to say he mailed the regular DVD, but was out of Blue Ray discs and would have to get more and send it later.
8/29/15 FINALLY got the DVD in the mail after 17 weeks (3 months). Watched it and noticed the volume was fading in and out throughout the video. (Also note, the quality was very poor. It looked like a home video, not professional.)
9/1/15 I emailed him to let him know about the volume issue.
9/14/15 He emailed back saying he would fix it and send the DVD and Blue Ray out this week.
9/28/15 I emailed him to say it has been 5 MONTHS and we are still waiting. What is going on? NO RESPONSE.
10/7/15 I filed a claim with Paypal.
User2157002 Sent on 06/01/2015Ben was great. He came recommended for DJ and other services for our 20 year high school reunion.
User1166022 Sent on 05/17/2013Mr. Goss was a great DJ and knew how to make people go on the dance floor. It was nice of him to download music specific to the event