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Expressions in Silk Bridal & Prom Reviews

Expressions in Silk Bridal & Prom

Expressions in Silk Bridal & Prom

Swartz Creek, MI
4.7 out of 5 rating, 14 Reviews
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Reviews

4.7 out of 5 rating
4.7 out of 5 rating
14 Reviews
93% recommend it
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  • Quality of service
    4.6 out of 5 rating
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    4.7 out of 5 rating
  • Professionalism
    4.6 out of 5 rating
  • Value
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    4.6 out of 5 rating
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Awards

14
Expressions in Silk Bridal & Prom 1
Expressions in Silk Bridal & Prom 2
Expressions in Silk Bridal & Prom 3
+4 User photos
Expressions in Silk Bridal & Prom 4
  • Taylor
    Taylor W. Sent on 11/13/2022
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    Absolutely amazing and beyond happy

    Found my perfect dress first visit. Service was absolutely amazing, so helpful, so nice, smd so considerate; they even ended up delivering the dress to us when it was finished knowing I had a busy schedule! 10/10 and will be recommending to others.
    • Expressions in Silk Bridal & Prom 5
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    • +2 photos
      Expressions in Silk Bridal & Prom 7
  • Teresa
    Teresa R. Sent on 01/31/2021
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    Amazing!!!

    When my daughter decided to get married in 7 weeks we directly went to Expressions in Silk Bridal. The staff was amazing and the quality of the dresses was beautiful. They made sure to get all the dresses in on time and the tuxedos looked great! Thank you so much for making my daughter's day beautiful and amazing and this a great experience. We we always return for more special occasions to come. Thank you Patti and staff.
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    Sonja K. Sent on 07/31/2020
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    Helpful and Friendly

    Expressions did a great job with helping out the men getting their tux. One of the ladies even drove a hour away to get the size of a tux we needed from the groomsmen. They were very accommodating and helpful with the process. Everything turned our perfect and I would not change anything about it!
    • Expressions in Silk Bridal & Prom 10

    Expressions in Silk Bridal & Prom's reply:

    Thank you so much for the kind words and picture. Cory and his tribe were so nice to work with. Sonja and Cory, you knew the look you wanted and we helped make that happen. Best wishes to you both!
    • illustration stars

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  • Bobbie
    Bobbie F. Sent on 12/13/2019
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    Absolutely wonderful lady

    I would absolutely recommend this company to anyone. They go out of there way to make you happy and they make you feel like family
  • Tina
    Tina Sent on 02/16/2016
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    Fiance had rented his tuxedo from them, and prices are very reasonable. The styles for tuxedos are numerous and modern. The staff is professional, and friendly. Highly recommended.

    Expressions in Silk Bridal & Prom's reply:

    Tina, Thank you for your very nice review on our tuxedos. We love Jim's Formal wear as they give us so many options to choose from.
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    Sara Sent on 09/05/2015
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    I walked into the store and was immediately greeted with kindness, she helped me get the size that I was going to need to try on. I literally tried on about 5 dresses and the last one I tried on... was "THE" one. I had a whole plan mapped out to go to a bunch of other dress shops and decided to just go with my gut. They are very comparable to when I went shopping right after getting engaged at other stores, that you would think would be very expensive. So for the same quality as other stores I believe that they are very reasonable on the price scale...but I wasn't complaining cause I got the dress $300 off. Very good experience and was a lot of fun! Thank you Silk Bridal!

    Expressions in Silk Bridal & Prom's reply:


    Sara,
    Thank you. So glad you found that special dress at our shop! Best wishes. PATTI
  • User1339566 Sent on 09/20/2013
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    Love, love, love this store! I had been every where looking for the perfect dress to fit my budget and couldn't find anything that i liked, then a co worker told me about Expressions In Silk. From the moment i walked in the door the ladies made me feel right at home. I told them my budget and they showed me about 15 dresses they had in that price range. I fell in love with the second dress i tried on! I purchased it that very same day and came back with my bridesmaids the following day. They have a great bridesmaid selection and my girls found a dress they all agreed on and below their budget, AWESOME! If you want great customer service and amazing prices, Expressions In Silk is the place to go!

    Expressions in Silk Bridal & Prom's reply:

    It is our pleasure to be there to help you though one of the toughest choices of the wedding planning, your dress! Thank you for your kind words. Send us a picture of your wedding to our Facebook page www.facebook.com/expressionsinsilkbridal for our 40th anniversary tree.
  • User1339577 Sent on 09/20/2013
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    Love, love, love this store! I had been every where looking for the perfect dress to fit my budget and couldn't find anything that i liked, then a co worker told me about Expressions In Silk. From the moment i walked in the door the ladies made me feel right at home. I told them my budget and they showed me about 15 dresses they had in that price range. I fell in love with the second dress i tried on! I purchased it that very same day and came back with my bridesmaids the following day. They have a great bridesmaid selection and my girls found a dress they all agreed on and below their budget, AWESOME! If you want great customer service and amazing prices, Expressions In Silk is the place to go!

    Expressions in Silk Bridal & Prom's reply:

    Hello, thank you for such kind words. We get to meet so many wonderful people and every bride is unique. As a family owned bridal shop, we appreciate your business.
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    Nikki Sent on 09/19/2011
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    The girls at Expression in Silk were always polite, friendly, and professional. I found my dream dress there the first time I walked in. Their promptness made it easy to get what I needed done, in my slim time schedule. Their prices were extremely well priced and their inventory was out of this world!

    My bridesmaid's all got their dresses at Expressions in Silk, and were all gorgeous. Each one of my bridesmaids loved their experience, as well as myself. I would recommend these ladies to anyone who asked (to which I already have a few).

    The initial atmosphere, walking into the store, whether it be your first time or your last time before the big day, always starts with a smile and ends with a smile.

    Patti did an amazing job at our wedding. She was so professional and was very kind and cooperative, even when the weather was not! We got many compliments on her service and how loving and how heartfelt it was. Many people have asked me for her business number so they may get in contact with her for their wedding ceremonies. :) Our day went by so easily and flawlessly because of Patti.

    Thank you all so much for everything. I wish I could have another wedding, just to spend it all with you gals again. Love you all, and thank you. -Nikki

    Expressions in Silk Bridal & Prom's reply:

    NIkki, thank you for your kind words. If you could send us a few pictures to our email (expressionsinsilkbridal@gmail.com) or our Facebook page (www.facebook.com/expressionsinsilkbridal) we would love to place them on our upcoming 40th anniversary tree.
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    Breann Sent on 09/18/2011
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    Rev. Patti Rahuala was the officiant for our wedding. She did an amazing job. We were planning from out of state, she made it so easy for us to meet with her and was very timely on her email responses. She was very professional and really knew what she was doing. We would recommend her over and over again.
    Thank you for everything Patti.
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    Danielle Sent on 03/14/2011
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    I couldn't be happier with Expressions in Silk Bridal. I started planning my wedding in 2007 and my bridesmaids bought dresses at that time. Well, plans changed and now in 2011, I'm giving it a go! We are engaged to be married in Sept. 2011. When I started trying to find my girl's original dresses, they had been DISCONTINUED by the manufacturer and also, they discontinued the COLOR of the fabric!! I called Expressions for some help and guidance. Patty was more than happy to work with me to try and find a solution. After about 20 mins in her shop, looking at different dress styles and fabric swatches, a light bulb came on and she remembered she had FIVE YARDS of that fabric in the back!!!! She made me a great deal and now all my girls will match! I'm so thrilled!! Thank you so much Patty for all of your help! You gals are wonderful and highly recomended in my book!!!!

    Expressions in Silk Bridal & Prom's reply:

    Danielle, we are having our 40th anniversary next year and am gathering pictures of our customers dresses. If you would be so kind as to share a picture of the bridesmaid we helped, that would be awesome. Thank you so much for your kind words too.
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    Tomika Sent on 09/22/2010
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    My wedding dress was so beautiful. I loved my dress the first time I saw it. Thank you for making my wedding day a dream come true.

    Expressions in Silk Bridal & Prom's reply:

    Tomika, thank you for the kind words and we are so happy you loved your dress. Would it be possible to get a picture of your wedding day to place on our 40th anniversary tree? You can email it to expressionsinsilkbridal@gmail.com or post on our Facebook page, www.facebook.com/expressionsinsilkbridal.
  • User1331244 Sent on 09/16/2013
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    I met the owner through a Friend. My friend has been buying dresses from her from when she was in high school buying her Prom Dresses. The owner was VERY polite and so sweet. I was pregnant and she never made me feel (fat) or unfit to wear a pretty dress. I had been to many other stores to include, Davids Bridal, Perfect Fit and Davison Bridal and they all were rude, and unhelpful to my growing belly. My wedding came at short notice. We got engaged and then a month later, not to my knowledge became pregnant. So at 4 months, my finance then said, nope can't wait, getting married next month. So we started planning, actually changing plans. At any rate the most disappointing thing about getting married while pregnant was trying to find a dress, until I came to Expressions in Silk. They helped me feel beautiful. I was so pleased with my gown, simple but sweet. I now send EVERYONE I know to Patti and her staff. I will always go there first for any occasion. I've also been able to find 2 more dresses from the Shop that were the best price and altered to fit me PERFECT!!! Thanks Expressions in Silk Bridal & Prom you are AMAZING!!!

    Expressions in Silk Bridal & Prom's reply:

    Gosh it is hard to believe that two years have gone by already! Every client of our store is special and we feel like we are one big family when it comes time for the wedding. Thank you for the kind words and we hope everyone is happy and healthy.
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    Maggie Sent on 09/15/2013
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    We would call for updates on the dresses and every single one of my girls was told something different as to when they were shipped. We called the beginning of August and were told that they were 'shipped' and should be there in two weeks. Two weeks later (when no dresses arrived) they called again and were again told that the dressed has 'just shipped'. When we confronted the girl at the front desk of telling us that same thing two weeks before, she argued with us and claimed she never said that (even though my girls saved the voicemails from her where she said just that). The younger girl who answers the phone is TERRIBLE and RUDE. Even to me, the bride, she was rude, not accommodating, and argumentive. Her line was always that "nothing could be done" and thought it was acceptable for the dresses to be late because "one week before the wedding is plenty of time for the girls to get them altered". The girl who answers the phone because she gives the store a terrible reputation & doesn't understand the business mantra that "the customer is always right". We finally threatened to get a lawyer and contact the BBB about our dresses when they still weren't in by the beginning of September 2013. My wedding is September 28, 2013. Then, the owner FINALLY called the company and got the dresses rushed over. However, three of the dresses were too big for the girls, and two of them were too small. One of those dresses was so small that my maid of honor had to order an emergency dress from David's Bridal to wear because the original dress could not be let out enough for her to wear it. (David's Bridal, by the way, are going to get her dress in IN A WEEK). What upsets us most about this situation is instead of apologizing for mis-measuring her, the rude receptionist accused my bridesmaid of being at fault because "she probably gained weight". She's actually lost 10 lbs since buying the dress. We got no help or apologies from them at all.

    Expressions in Silk Bridal & Prom's reply:

    Maggie,

    Thank you for your feedback on your experience at Expressions in Silk Bridal and Prom.

    While working towards getting your dresses from the manufacturer, I was in constant communication with your mother on the status of the dresses as we were told she was the only "point person" and my staff and I was under the understanding she was communicating directly to you and the bridesmaids along the way. As the manufacturer selected is experiencing some issues with overseas shipments and they were not as timely as both of us would have liked, I worked almost daily with the manufacturer to ensure the dresses would arrive with sufficient time for any necessary alterations. They also paid for 2nd day shipping to get the dresses here ASAP. As for the rudeness of my store staff, I have addressed this immediately. This had not been brought to my attention during ANY of the multiple conversations with your mother, in person or on the telephone. Most bridesmaid dresses require some minor form of alterations to tailor to the person's proportions and this was discussed with each bridesmaid at the time of ordering. The last bridesmaid to pick up her dress on Friday, September 13, choose not to try the dress on before she left. I apologized multiple times to your mother (as I was not allowed to speak to you) about the situation and did everything we could to accommodate your bridal party. I am sorry that you and the young ladies feel dissatisfied. After 30 plus years in bridal, we strive to ensure our customers are satisfied. I've also been in the Swartz Creek area for over 18 years and have many repeat customers. We are not the only store experiencing late shipments, it is happening across the country. I do thank you for your patronage of our store and again am sorry we were unable to meet your expectation.