Epiphany Boutique Reviews
Reviews
4.0 out of 5 rating
4.0 out of 5 rating
21 Reviews
80% recommend it
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Emily Sent on 07/07/2022
Amazing Dress!
I had a GREAT experience at Epiphany Boutique working with Christine. I had significant alternations made to the dress which Christine so graciously listened to each request and created the most perfect dress for me. Living on the East Coast, I had to schedule fittings when I was back home visiting. Overall, we were able to do several fittings which made me feel very confident about the dress. Christine was very accommodating and flexible with her schedule. I am so grateful for the Epiphany Boutique team! -
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![Amanda]()
Amanda H. Sent on 10/03/2020Amazing alterations
Epiphany provided amazing alterations for my dress. Christine's work is flawless, my entire shopping and tailoring experience was great. They made me feel so beautiful and comfortable in my body on my big day. -
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![Alyssa]()
Alyssa N. Sent on 02/05/2019Excellent experience with Epiphany Boutique
I really enjoyed my experience with Epiphany Boutique. I started my bridal dress shopping experience in the Bay Area, with no luck. I initially had my eye on a specific Pronovias gown and could not find anything that compared. I called around to several shops and finally found one that carried the dress in store. However, after trying it on in person, I couldn't fathom purchasing it from a strip mall in downtown San Jose filled with pushy employees.
Being local to the Carmel area, I couldn't pass up the opportunity to get in touch with Epiphany (wishing I would have much sooner than I did). I reached out to them to see if they could order the specific Pronovias gown I was looking for and was pleased to find out they could. I made an appointment and tried on a few other gowns in their shop just to make sure I was making the right choice. I eventually went ahead with ordering the Pronovias gown that I loved and am so glad that I did.
The shop is fairly small and a little tight, but the overall feel of the place is welcoming - customer service is excellent. This is a no-fuss type boutique, they get you in the dressing room within minutes of walking in. The ladies don't follow you in to assist you, but are definitely nearby to help if you need it. I liked that about this shop, I wasn't too fond of being followed around the entire time at other shops. The couch area is comfy and inviting, my bridesmaid loved coming with me to my appointments due to this. We both appreciated how straightforward the employees were, their honesty throughout the process was much appreciated.
I luckily slipped into the 'free alterations and veil' deal they had a while back. Although they do not offer this deal anymore, I would still highly recommend this boutique for alterations and veil. I was more than happy with the way my dress turned out and was thrilled to see that it was thoughtfully steamed before I picked it up. I can't say enough good things about Epiphany - don't waste your time, just check them out!
Thank you so much for taking such great care of me leading up to my wedding, I am incredibly grateful that I chose Epiphany for my bridal gown experience! -
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Alicia Sent on 01/04/2019Amazing Dress and Skilled Alterations
I got my wedding dress here and the experience was AMAZING! Christina was very sweet and did a wonderful job pulling out dresses that I never would have picked myself. I walked out with a beautiful Essense of Australia dress that I LOVED! The alternations and a custom veil were included with my dress and Christina was pleasant and helpful every step of the way. She made sure I was completely happy and that my dress fit wonderfully! My custom veil is beautiful and the changes she made to my dress were perfect. The straps were odd at first and wrapped around my arm only and she recommended moving them down so they were normal straps. This change made the whole dress fit better and more comfortable. I highly recommend Epiphany for anyone who is looking for a wedding dress!! -
User2361694 Sent on 10/12/2015I purchased my dress at another bridal shop, but had Epiphany do the alterations. They did a great job, always pleasant and did 5 fittings. The dress came out perfectly! There were a few details on the original design that I wasn't thrilled with and Christine saw my vision and made it a reality. Great job!!! -
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Sara Sent on 07/08/2013Great service and fast alterations. Will be going back for a bridesmaid dress for another wedding. -
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Alanna G. Sent on 06/06/2022Beware - stained my wedding dress
Terrible experience overall. I was flying from
Chicago to Carmel for my wedding and wanted to make sure my wedding dress was not wrinkled for the big day. Epiphany boutique assured me they would professionally steam my dress and when they deliver it back to me open it up to review together.
Well, when my dress was dropped off it had a large water stain on the front of my dress and another one on the back of my dress. It was shocking. No one said a word about it when the dress was dropped off. When I called to ask about the stain, they accused me of buying my dress second hand and already getting it dry cleaned because the garment bag had "Davis imperial cleaners" on it, which was my tailor. Let me be clear, my dress was a brand new jenny yoo dress that I had double checked before ever dropping it off to epiphany boutique. The customer service was appalling and I straight up asked why I never was called prior to steaming if they noticed a stain and they said we just assumed I bought a second hand dress.
Do yourself a favor and take your dress anywhere but here. You are probably better off even steaming your own dress than trusting them. -
![Toni]()
Toni L. Sent on 06/03/2021No Refunds Without Court Order
Another sad review about the owner thinking she's entitled to her "no refund under any circumstance" policy, which the law didn't agree with today, just so you know. There's a star here only because I can't post without one...
My daughter's wedding was supposed to be in April this year, but the absence of a certain dress was the final straw in the decision to postpone. June 2020 and my daughter "Said yes to the dress" only to find out eight months later that the style was from 2018 and should have never been in the rotation for try-ons! Phone calls? Many voice mails from me, none from the owner.
Feb. 1, 2021, the owner returns my daughter's only voice mail six hours later and apologized for the late response, but she was sick the previous week. Mm, what? Anyway, the dress was discontinued and she had someone "putting something together." It took her eight months to tell us this and 2-1/2 months before the wedding date. I left her my last message the next day, informing her that we weren't given the choice of a knock-off, cancel that effort and to return the deposit within two weeks because, per her website, the dress was never ordered, which renders the "no refund" policy moot.
Today a Small Claims judge in Monterey County ordered that she refund the deposit, court filing fee and service fee within 30 days or the next step is legal enforcement. Of course, she couldn't be bothered to show up, so she'll get a letter soon.
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