My fiancée went to Edith's bridal twice looking for bridesmaid dresses. Both times the attendant assigned was attempting to juggle several different appointments and could not devote much time to what my fiancée needed; the second time the attendant's attitude left something to be desired. Once a couple of dresses were singled out, she wanted to purchase a color swatch for me in case I went somewhere else for my tuxes. They made her bridesmaid sign a contract for a dress even though a final one wasn't actually selected or ordered and charged her $50 just to receive the swatch.
The next day my fiancée opted to go somewhere else but still wanted to purchase the sashes from Edith's. She called in order to tell them and see if the $50 could be applied towards a different purchase in their store as the dresses would not be bought from there and nothing had actually been ordered. The Edith's rep on the phone stated they followed their policy and that the $50 was non-refundable or transferable. My fiancée tried explaining she was not looking for a refund and wanted to conduct business with them but not for any dresses just sashes. The rep refused and said the $50 could not be used elsewhere in their store and that they had followed policy and nothing further could be done. Needless to say, they made my decision easy on not going there for my tuxes.
Shortly after my fiancée called David's Bridal in Appleton to ask for a swatch that she found in one of their catalogs. They charged her $1 per each sample and agreed to mail them to our house. Now that's some excellent customer service!
I wouldn't recommend Edith's as they seemed fairly unprofessional and somewhat uncaring. I understand and respect that businesses need to have policies, but requiring a $50 payment for a business card sized swatch of cloth seems a bit unnecessary.