Debi's Bridal Reviews
View more informationReviews
3.5 out of 5 rating
3.5
3.5 out of 5 rating
31 Reviews
70% recommend it
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Quality of service 3.4 out of 5 rating
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Average response time 3.4 out of 5 rating
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Professionalism 3.3 out of 5 rating
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Value 3.9 out of 5 rating
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Flexibility 3.4 out of 5 rating
Awards
31
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Alesa S. Sent on 02/10/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
A Family Tradition
Debbie’s Bridal has become a family tradition with our children not for the past decade. We are always treated with respect and a welcoming attitude! Debbie’s is simply the best! We were a bit nervous this time we visited because Debbie was already working with another customer when we arrived so Daniella was assigned to us. She did beautifully! We could tell Debbie had taught her well! Every dress she picked fit great and she really knew my Daughters taste! Thank you SO much Daniella for making this prom dress shopping event so special! We will be returning for wedding dresses in a few years!Debbie’s Bridal has become a family tradition with our children not for the past decade. We are always treated with respect and a welcoming attitude! Debbie’s is simply the best! We were a bit nervous this time we visited because Debbie was already working with another customer when we arrived so Daniella was assigned to us. She did beautifully! We could tell Debbie had taught her well! Every dress she picked fit great and she really knew my Daughters taste! Thank you SO much Daniella for making this prom dress shopping event so special! We will be returning for wedding dresses in a few years! -
Quality of service
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Kaitlyn B. Sent on 02/24/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Leah was amazing!
I was a walk in and place was busy but Leah took the time and patience to dress search with me!I was a walk in and place was busy but Leah took the time and patience to dress search with me! -
Quality of service
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Meghan Sent on 11/25/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Debi was absolutely wonderful! I went in there in a panic with my wedding right around the corner and me trying to save money- I bought a dress online and it didn't fit at all as it was suppose to. I was an emotional wreck and Debi helped me find THE dress!!! They were quick with the alterations and I can't tell you how many complements I got on my dress. Absolutely a satisfied customer!!!!Debi was absolutely wonderful! I went in there in a panic with my wedding right around the corner and me trying to save money- I bought a dress online and it didn't fit at all as it was suppose to. I was an emotional wreck and Debi helped me find THE dress!!! They were quick with the alterations and I can't tell you how many complements I got on my dress. Absolutely a satisfied customer!!!! -
Quality of service
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User1106816 Sent on 03/11/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Maria helped me throughout my whole process, she never hesitated and whenever I called to inquire about something she was so helpful, never complained. She exceeded my expectations.Maria helped me throughout my whole process, she never hesitated and whenever I called to inquire about something she was so helpful, never complained. She exceeded my expectations. -
Quality of service
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Jamie Sent on 09/24/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Everyone we worked with was great! I loved my dress and it was a great price! It also came in a lot faster than expected! Service was great!Everyone we worked with was great! I loved my dress and it was a great price! It also came in a lot faster than expected! Service was great! -
Quality of service
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Whitney Sent on 11/16/20115 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I may not have gone to Debi's if I hadn't met her and seen a few gown selections at the Wedding Fair at JW Marriott hotel. I went to her store off 410 and received hands on personal service. I noticed at other bridal stores the business is handled like a busy assembly line, "Next! Get in, get it on, get out!" But not at Debi's Bridal... The staff there remembers the meaning of what they are doing and the importance of the gown to the bride and the celebration. They provided excellent service and value. A great selection of gowns and styles. My gown was very elegant and unique, unlike anything I saw anywhere else. Their onsite seamstress, Maria, did excellent work on my detailed, elaborate gown. I highly recommend Debi's!I may not have gone to Debi's if I hadn't met her and seen a few gown selections at the Wedding Fair at JW Marriott hotel. I went to her store off 410 and received hands on personal service. I noticed at other bridal stores the business is handled like a busy assembly line, "Next! Get in, get it on, get out!" But not at Debi's Bridal... The staff there remembers the meaning of what they are doing and the importance of the gown to the bride and the celebration. They provided excellent service and value. A great selection of gowns and styles. My gown was very elegant and unique, unlike anything I saw anywhere else. Their onsite seamstress, Maria, did excellent work on my detailed, elaborate gown. I highly recommend Debi's! -
Quality of service
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Evelyn Sent on 11/21/20115 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
So many bridal shops I had no idea which one to choose. So glad i went into this one I called and she told me to come right in with no hesitation. The girls were awesome and very helpful they made me feel very comfortable and she listened to what i wanted and liked pulled out the perfect dress! I recommend them!!So many bridal shops I had no idea which one to choose. So glad i went into this one I called and she told me to come right in with no hesitation. The girls were awesome and very helpful they made me feel very comfortable and she listened to what i wanted and liked pulled out the perfect dress! I recommend them!! -
Quality of service
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Haley Sent on 06/11/20085 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
All the Ladies that worked there were excellent. They were all sweet and understanding and took time to listen to me.All the Ladies that worked there were excellent. They were all sweet and understanding and took time to listen to me. -
Quality of service
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Christin Sent on 02/15/20084.9 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This store carries nice brands and had the best value that I found.This store carries nice brands and had the best value that I found. -
Quality of service
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User1156552 Sent on 05/08/20134.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
They were great! I had been shopping all day, came in right before closing and was greeted with a smile. I vaguely described what I was looking for and she went to the back. She came back with the PERFECT dress. I still have not ever seen one that was more perfect for my special day. Even better it was a designer on sale for 1/2 price and just my size. I work odd hours and had to reschedule a lot and it was never any problem. We had groomsmen out of state and they still got us all taken care of even during prom season. They were wonderful!They were great! I had been shopping all day, came in right before closing and was greeted with a smile. I vaguely described what I was looking for and she went to the back. She came back with the PERFECT dress. I still have not ever seen one that was more perfect for my special day. Even better it was a designer on sale for 1/2 price and just my size. I work odd hours and had to reschedule a lot and it was never any problem. We had groomsmen out of state and they still got us all taken care of even during prom season. They were wonderful! -
Quality of service
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Denise Sent on 02/16/20134.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 5.0 out of 5 rating
I had a really good dress buying experience with Debi's. I went in twice to try on dresses. The first time I worked with Laura and she was really good about helping me put on the dresses and clipping the backs to make sure they fit me right. She also didn't pressure me into buying an expensive dress. I went to a few other places before I made my second appointment but none of them had a very good selection for my price range. I did find one dress at another place that I really liked but I still made another appointment at Debi's to see if they had anything else. They ended up having that dress and for cheaper so I bought it through them. I went back several times to show the dress to different people and they always let me put it on. When it came to the alterations there was a bit of a mix up in timing between when the dress would be done after my second fitting and when I needed it for my bridal pictures. The seamstress worked her magic and got it to me in 2 days instead of the 2 weeks they had been planning on. The dress fit perfectly on my wedding day.I had a really good dress buying experience with Debi's. I went in twice to try on dresses. The first time I worked with Laura and she was really good about helping me put on the dresses and clipping the backs to make sure they fit me right. She also didn't pressure me into buying an expensive dress. I went to a few other places before I made my second appointment but none of them had a very good selection for my price range. I did find one dress at another place that I really liked but I still made another appointment at Debi's to see if they had anything else. They ended up having that dress and for cheaper so I bought it through them. I went back several times to show the dress to different people and they always let me put it on. When it came to the alterations there was a bit of a mix up in timing between when the dress would be done after my second fitting and when I needed it for my bridal pictures. The seamstress worked her magic and got it to me in 2 days instead of the 2 weeks they had been planning on. The dress fit perfectly on my wedding day. -
Quality of service
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Kim Sent on 12/31/20094.8 out of 5 rating
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Quality of service 4.5 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My dress was a one of a kind, and nothing like the dresses most women wear now, victorian with bell sleeves. Any who... it was hard to find, but it was waiting for me at Debi's. It was the first one I came across with the style I was wanting. I looked at other places also, but still kept going back to Debi's. Eventually I realised the price was UNBEATABLE, and perfect! The staff always knew me when I came in, and were very willing to get the dress and let me try it on again (even after the 10th time).My dress was a one of a kind, and nothing like the dresses most women wear now, victorian with bell sleeves. Any who... it was hard to find, but it was waiting for me at Debi's. It was the first one I came across with the style I was wanting. I looked at other places also, but still kept going back to Debi's. Eventually I realised the price was UNBEATABLE, and perfect! The staff always knew me when I came in, and were very willing to get the dress and let me try it on again (even after the 10th time). -
Quality of service
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Kristy Sent on 07/28/20144.6 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Debi's was able to provide a different selection of dresses than any other shop and when I described what I was looking for, they knew the perfect dress for me. The seamstress was amazing and my dress was absolutely everything I was looking for and more!Debi's was able to provide a different selection of dresses than any other shop and when I described what I was looking for, they knew the perfect dress for me. The seamstress was amazing and my dress was absolutely everything I was looking for and more! -
Quality of service
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Amanda Sent on 09/23/20134.6 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
The ladies at Debis were wonderful. They were so helpful and I did not feel pressured at all.The ladies at Debis were wonderful. They were so helpful and I did not feel pressured at all. -
Quality of service
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Natalie Sent on 12/20/20094.6 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 3.5 out of 5 rating
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Flexibility 5.0 out of 5 rating
The first time I went to Debi's Bridal, I went with my matron of honor and did not find anything I liked. About a week later, I went back with my mom, she insisted and thought maybe I wasn't really looking. The gentleman that works here was very nice and offered to help us look. I told him I had been in there and hadn't seen anything I liked. He asked me what I was interested in and offered a different style which he thought would fit me nicely. He went to the back of the store and pulled out a dress which I hadn't seen before. I didn't want to try it on at first because when I looked at it I didn't think I would like it. I decided to try it on and fell in love with it!!! We went ahead and brought the dress. First alteration came around, and the lady was about 45 minutes late to my appointment. Everything went well with my first fitting. Second fitting everything else also went well.
My bustle was already up when I got the dress, so I didn't bother to take the bustle down to make sure everything was okay. The lady had sewed one of the bustle buttons to the both the lace and satin of my dress and on the day of my wedding when I was getting ready, I had to cut the button from the lace of my dress and my mom had to re-sew it on so it wasn't attached to both the lace and the satin. Besides that, everything else was fine.The first time I went to Debi's Bridal, I went with my matron of honor and did not find anything I liked. About a week later, I went back with my mom, she insisted and thought maybe I wasn't really looking. The gentleman that works here was very nice and offered to help us look. I told him I had been in there and hadn't seen anything I liked. He asked me what I was interested in and offered a different style which he thought would fit me nicely. He went to the back of the store and pulled out a dress which I hadn't seen before. I didn't want to try it on at first because when I looked at it I didn't think I would like it. I decided to try it on and fell in love with it!!! We went ahead and brought the dress. First alteration came around, and the lady was about 45 minutes late to my appointment. Everything went well with my first fitting. Second fitting everything else also went well.
My bustle was already up when I got the dress, so I didn't bother to take the bustle down to make sure everything was okay. The lady had sewed one of the bustle buttons to the both the lace and satin of my dress and on the day of my wedding when I was getting ready, I had to cut the button from the lace of my dress and my mom had to re-sew it on so it wasn't attached to both the lace and the satin. Besides that, everything else was fine. -
Quality of service
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Jen Sent on 05/13/20084.5 out of 5 rating
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Quality of service 4.5 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 4.5 out of 5 rating
Very personal service. Great one on one advice. I was searching for dresses hundreds of miles from my mom or bridesmaids, so many of my searches and fittings were solo. Debi's did a great job of helping me pull dresses, read what I liked to perfection to make better choices & gave honest feedback - some places just told me every dress was perfect. And dresses in a variety of prices helped fit my budget w/o sacrificing quality.Very personal service. Great one on one advice. I was searching for dresses hundreds of miles from my mom or bridesmaids, so many of my searches and fittings were solo. Debi's did a great job of helping me pull dresses, read what I liked to perfection to make better choices & gave honest feedback - some places just told me every dress was perfect. And dresses in a variety of prices helped fit my budget w/o sacrificing quality. -
Quality of service
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Jamie Sent on 04/13/20124.3 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 2.5 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great job on ordering my bridemaid dresses and making quick alterations. My only issue was with the staff and customers with kids running around in a poop diaper during our fittings. The baby was running around everywhere and was intruding on our appointment. But they did make next day alterations for a traveling bridemaid so extra points for that.Great job on ordering my bridemaid dresses and making quick alterations. My only issue was with the staff and customers with kids running around in a poop diaper during our fittings. The baby was running around everywhere and was intruding on our appointment. But they did make next day alterations for a traveling bridemaid so extra points for that. -
Quality of service
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Vanessa Sent on 12/02/20154 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
I was drawn into the store by the beautiful dresses on display. Debi was very helpful in finding the dress options for the vision of a dress that I had in mind. I tried on a couple but did not make a decision that day. My mother ended up looking for me one day and begged me to come and try on THE DRESS. I agreed and I actually loved the dress. A little miscommunication happend and I ended up ordering the same dress but different size but I am happy with the service and my selection of the dress. The only part that freaked me out was that the store I originally went to closed and I had no knowledge of it so when I went to the original store and saw that it was closed down after I had started paying for my dress I freaked out. But the second location stayed open with my dress going to that location so it was okay.I was drawn into the store by the beautiful dresses on display. Debi was very helpful in finding the dress options for the vision of a dress that I had in mind. I tried on a couple but did not make a decision that day. My mother ended up looking for me one day and begged me to come and try on THE DRESS. I agreed and I actually loved the dress. A little miscommunication happend and I ended up ordering the same dress but different size but I am happy with the service and my selection of the dress. The only part that freaked me out was that the store I originally went to closed and I had no knowledge of it so when I went to the original store and saw that it was closed down after I had started paying for my dress I freaked out. But the second location stayed open with my dress going to that location so it was okay. -
Quality of service
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Belenn Sent on 12/03/20103.7 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 2.5 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
I got a great deal on my wedding gown, but as for my veil...Not so much...I ended up getting my veil online since Debi's Bridal wanted to charge me 405.00 that included a 15% discount for a ballet length mantilla veil. I payed 156.00 online for the same one! The service is great if you're being helped by one of the older consultants. Stay clear from the young ones...They have a short attention span and memory.I got a great deal on my wedding gown, but as for my veil...Not so much...I ended up getting my veil online since Debi's Bridal wanted to charge me 405.00 that included a 15% discount for a ballet length mantilla veil. I payed 156.00 online for the same one! The service is great if you're being helped by one of the older consultants. Stay clear from the young ones...They have a short attention span and memory. -
Quality of service
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Mrs. Sent on 06/22/20113.4 out of 5 rating
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Quality of service 1.5 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I found a great dress for a GREAT PRICE. It is worth looking and trying on lots if you don't want to spend a fortune on your dress! I do, however, recommending getting alterations done elsewhere. DEBI and the STAFF is professional, sweet and great. The SEAMSTRESS, however, was not professional and caused me much stress. She only would tell me "I've been doing this for 28 yrs, I know what to do.." When I was simply trying to tell her how I wanted it to fit. Not professional. Listen to the client and then affirm them in how you will accomplish what they request.
I spent half of what my dress costed on alterations and had several appointment to correct and fix it until it fit right.. and they were uncomfortable and stressful appointments. The seamstress even disrespectfully talk to me about my mom in the dressing room because she felt my mom was calling her out on her skills. No, she wasn't.. she just wanted my dress to fit. And obviously.. you won't win points with a bride if you talk about her mom behind the mom's back. It would have been nice to have good customer service & professionalism during this experience. I was disappointed.I found a great dress for a GREAT PRICE. It is worth looking and trying on lots if you don't want to spend a fortune on your dress! I do, however, recommending getting alterations done elsewhere. DEBI and the STAFF is professional, sweet and great. The SEAMSTRESS, however, was not professional and caused me much stress. She only would tell me "I've been doing this for 28 yrs, I know what to do.." When I was simply trying to tell her how I wanted it to fit. Not professional. Listen to the client and then affirm them in how you will accomplish what they request.
I spent half of what my dress costed on alterations and had several appointment to correct and fix it until it fit right.. and they were uncomfortable and stressful appointments. The seamstress even disrespectfully talk to me about my mom in the dressing room because she felt my mom was calling her out on her skills. No, she wasn't.. she just wanted my dress to fit. And obviously.. you won't win points with a bride if you talk about her mom behind the mom's back. It would have been nice to have good customer service & professionalism during this experience. I was disappointed. -
Quality of service
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Yvette Sent on 06/11/20133 out of 5 rating
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Quality of service 3.0 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 3.0 out of 5 rating
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Value 3.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
The dresses here are beautiful! I got a beautiful essence of Australia dress here but this place lacks professionalism. My dress was suppose to be steamed but when I went to pick it up it wasn't. I had to wait for almost an hour to get my dress because they were short staff. All in all I loved my dress and got nothing but compliments on it the whole night! So for me it was worth it!The dresses here are beautiful! I got a beautiful essence of Australia dress here but this place lacks professionalism. My dress was suppose to be steamed but when I went to pick it up it wasn't. I had to wait for almost an hour to get my dress because they were short staff. All in all I loved my dress and got nothing but compliments on it the whole night! So for me it was worth it! -
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Stefanie Sent on 01/02/20092.9 out of 5 rating
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Quality of service 3.0 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 2.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 2.5 out of 5 rating
I found my dress here for a great price and quickly bought it off the rack. I was not very impressed when I went back to get the bridesmaids dresses. There was not a wide selection to choose from at the time, and the girl who helped us with measurements was not knowledgeable. She had all the sizes wrong, told us my size 4 bridesmaid needed a size 8 or 10 dress. We left upset and it didnt seem to bother the girl helping us. We ended up getting our dresses made at half the cost and they turned out better that the ones they sold at Debis. My husband and his guys got there suits from Debi's as well. Everything went well except when we picked up the suits 2 days before we realized that the shoes for the usher were wrong. They were 2 sizes too small. My aunt called to pick them up early Sat and an employee said she would get there early at 9 am. My aunt was there at 9:15 am and waited 30 minutes, calling the store and knocking. She had to leave to be at the hair salon by 10. I ended up calling at 10am and the associate siad my aunt never came that she was at the store since 9am. So we had a huge issue here, but fixed it when a friend went to pick up the shoes and got them to the church before the ceremony started.I found my dress here for a great price and quickly bought it off the rack. I was not very impressed when I went back to get the bridesmaids dresses. There was not a wide selection to choose from at the time, and the girl who helped us with measurements was not knowledgeable. She had all the sizes wrong, told us my size 4 bridesmaid needed a size 8 or 10 dress. We left upset and it didnt seem to bother the girl helping us. We ended up getting our dresses made at half the cost and they turned out better that the ones they sold at Debis. My husband and his guys got there suits from Debi's as well. Everything went well except when we picked up the suits 2 days before we realized that the shoes for the usher were wrong. They were 2 sizes too small. My aunt called to pick them up early Sat and an employee said she would get there early at 9 am. My aunt was there at 9:15 am and waited 30 minutes, calling the store and knocking. She had to leave to be at the hair salon by 10. I ended up calling at 10am and the associate siad my aunt never came that she was at the store since 9am. So we had a huge issue here, but fixed it when a friend went to pick up the shoes and got them to the church before the ceremony started. -
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Nolly Sent on 11/04/20142.4 out of 5 rating
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Quality of service 2.0 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 1.0 out of 5 rating
Debi's Bridal has gorgeous dresses no doubt and my gown was absolutely sunning. The sales associates are amazing and helpful but the seamstress however was terrible. So much so that I didn't even want to bustle my dress because it looked terrible. Plus she was very rude. I was not pleased with the seamstress and would recommend to take your dress somewhere else for alterations.Debi's Bridal has gorgeous dresses no doubt and my gown was absolutely sunning. The sales associates are amazing and helpful but the seamstress however was terrible. So much so that I didn't even want to bustle my dress because it looked terrible. Plus she was very rude. I was not pleased with the seamstress and would recommend to take your dress somewhere else for alterations. -
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Krystal Sent on 09/07/20092.1 out of 5 rating
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Quality of service 3.0 out of 5 rating
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Average response time 2.0 out of 5 rating
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Professionalism 2.5 out of 5 rating
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Value 2.0 out of 5 rating
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Flexibility 1.0 out of 5 rating
this is a very long and upseting story but long story short my dress wasnt altered correctly and it was the 2nd fitting and themanager was on VACATION and didnt want to help so i had to go to my own seamstress also my headpiece wasnt sent in and i needed it for pictures and the lady did not want to let me have a loaner it wasnt my fault they didnt get it shipped in time!!!this is a very long and upseting story but long story short my dress wasnt altered correctly and it was the 2nd fitting and themanager was on VACATION and didnt want to help so i had to go to my own seamstress also my headpiece wasnt sent in and i needed it for pictures and the lady did not want to let me have a loaner it wasnt my fault they didnt get it shipped in time!!! -
Quality of service
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Lindsey Sent on 06/16/20121.2 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Average response time 1.0 out of 5 rating
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Professionalism 0.5 out of 5 rating
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Value 2.0 out of 5 rating
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Flexibility 1.5 out of 5 rating
The first time I called to make an appt. the girl was very snotty on the phone saying they didn't have any openings. I tried again because they carried the designer I wanted.
Once I got an appt. the wedding attendant I had was nice and somewhat helpful.
I purchased the dress and it dress came in very fast which was nice. When I went in to try it on there was only very young girls working and no one offered to help me get into the dress or zip/button. I had to seek someone out to help get the dress back in the bag.
When asking about alterations the girl that was there said "I don't know, I'm new."
I decided on alternate alterations because I was not confident in the store at this point. When picking up my dress the girl was extremely rude.The first time I called to make an appt. the girl was very snotty on the phone saying they didn't have any openings. I tried again because they carried the designer I wanted.
Once I got an appt. the wedding attendant I had was nice and somewhat helpful.
I purchased the dress and it dress came in very fast which was nice. When I went in to try it on there was only very young girls working and no one offered to help me get into the dress or zip/button. I had to seek someone out to help get the dress back in the bag.
When asking about alterations the girl that was there said "I don't know, I'm new."
I decided on alternate alterations because I was not confident in the store at this point. When picking up my dress the girl was extremely rude. -
Quality of service
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