Dallas Gold & Silver Exchange Reviews

Reviews

• Kenisha B. Sent on 01/05/2021
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0
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    5.0

  Thank you Drew, Aggi, and Scott

  I was at this location today. This is the best place in town for buying/selling jewelry. Great customer service and they will work with you budget when making a purchase.

  I was at this location today. This is the best place in town for buying/selling jewelry. Great customer service and they will work with you budget when making a purchase.
• Mic Sent on 03/26/2019
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0
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    5.0

  I really like their store and business practices

  Very friendly and helpful. Warmly greeted upon entering. I was guided precisely to the correct area and promptly received. I was able to conduct my business and felt comfortable in doing so. In the future if another need should arise in my life, this establishment will be first destination.

  Very friendly and helpful. Warmly greeted upon entering. I was guided precisely to the correct area and promptly received. I was able to conduct my business and felt comfortable in doing so. In the future if another need should arise in my life, this establishment will be first destination.
• Danielle Sent on 07/18/2013
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0
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    5.0

  Huge selection of items! Highly recommend...

  Huge selection of items! Highly recommend...
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• Jennifer Sent on 08/17/2009
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0

  My husband and I were ring shopping online so he could get an idea of what I wanted. We searched and searched and searched. One day he went into Dallas Gold and Silver in Euless, TX and told them what I wanted. The lady helping him then went into the back and brought our a box of jems. They found the perfect garnet and then he decided on the setting. I decided on a garnet because its my birthstone and it means more to me to have that instead of a diamond. The service at Dallas Gold and Silver since then has been great, they let me come in any time and clean my rings for free.

  My husband and I were ring shopping online so he could get an idea of what I wanted. We searched and searched and searched. One day he went into Dallas Gold and Silver in Euless, TX and told them what I wanted. The lady helping him then went into the back and brought our a box of jems. They found the perfect garnet and then he decided on the setting. I decided on a garnet because its my birthstone and it means more to me to have that instead of a diamond. The service at Dallas Gold and Silver since then has been great, they let me come in any time and clean my rings for free.
• Audrey Sent on 05/25/2011
  4.8 out of 5 rating

  4.8
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    5.0
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    4.5 out of 5 rating
    4.5
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    5.0
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    5.0
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    4.5 out of 5 rating
    4.5

  We got my engagement ring and both of our wedding bands here and the service was great. Not only were all of the pieces appraised for more than we paid (something that will never happen at a bigger chain like Zales), but the people we worked with were amazing! For my husband's band, we picked out a style that had been discontinued and ordered it, a week later they called to let us know it couldn't be ordered but had to be actually made. Something they did at the same price (even though it meant they were losing money).

  We got my engagement ring and both of our wedding bands here and the service was great. Not only were all of the pieces appraised for more than we paid (something that will never happen at a bigger chain like Zales), but the people we worked with were amazing! For my husband's band, we picked out a style that had been discontinued and ordered it, a week later they called to let us know it couldn't be ordered but had to be actually made. Something they did at the same price (even though it meant they were losing money).
• Anna P. Sent on 07/30/2020
  1 out of 5 rating

  1.0
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    1.0

  Misogynist, horrible jewelers

  If I could give this business 0 stars I would. I went in the other day to get an appraisal on my custom made wedding band and have never been treated so rudely in my life. Yes, it isn't the most expensive ring, but the man who looked at it and made me an offer said it was essentially worthless and that only a I QUOTE "dumb bitch" would buy it off me. In other words, I'm the dumb bitch for getting it in the first place and the only way that I will get someone to buy it off me is if they're equally stupid. I don't care how worthless you think my item is, you're never getting my or anyone I know's business if you're going to treat people like that.

  If I could give this business 0 stars I would. I went in the other day to get an appraisal on my custom made wedding band and have never been treated so rudely in my life. Yes, it isn't the most expensive ring, but the man who looked at it and made me an offer said it was essentially worthless and that only a I QUOTE "dumb bitch" would buy it off me. In other words, I'm the dumb bitch for getting it in the first place and the only way that I will get someone to buy it off me is if they're equally stupid. I don't care how worthless you think my item is, you're never getting my or anyone I know's business if you're going to treat people like that.
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  User1529725 Sent on 02/07/2014
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  A diamond dealer in Dallas took my mothers ring to Dallas Gold and Silver for cleaning. Someone there took out a large diamond and replaced it with a fake diamond. The diamond dealer got jail time but not their employee. They denied doing anything wrong.

  A diamond dealer in Dallas took my mothers ring to Dallas Gold and Silver for cleaning. Someone there took out a large diamond and replaced it with a fake diamond. The diamond dealer got jail time but not their employee. They denied doing anything wrong.