Crystal Gardens Banquet/Conference/Event Center Reviews

Crystal Gardens Banquet/Conference/Event Center

Southgate, MI

4.2 out of 5 rating, 62 reviews

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4.2 out of 5 rating

4.2

Good

62 reviews

Recommended by 84% of couples

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Quality of service
4.3 out of 5 rating
Average response time
4.2 out of 5 rating
Professionalism
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Value
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Gabby Sent on 08/05/2022

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Great Experience

We had our wedding here and they were so helpful. Throughout all of the changes, Florence was amazing and was able to accommodate us and walk us through the process, even through a pandemic!
Dejuan Sent on 05/24/2021

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Wonderful Venue

The entire staff was so professional, warm, and accommodating! They far exceeded our expectations and we are so glad we celebrated our day and our love with them!
Chelsea Sent on 05/26/2016

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WHAT AN AWESOME VENUE!!!! We just got married May 14th, 2016 and it was perfect. They performed our wedding day perfectly. We had Prime Rib (delicious), Mashed Potatoes (even more delicious), Chicken Piccata, and Broccoli. They did everything we needed them to do. There was a master of ceremonies on the day of that handled every detail. I had no worries. They accommodated our special bar requests flawlessly. I would recommend them to anyone trying to plan a wedding on a reasonable budget. Really top notch.

Carla Sent on 09/10/2015

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Fantastic from start to finish!!
Kristie Sent on 06/07/2015

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Awesome place for our bridal shower! they provided tables, linens, set up and clean up and microphone with stage! we had a beautiful room and lunch buffet. Very spacious beautiful room with good food with good staff. Thank you crystal gardens!

Tim & Kristie
User2026889 Sent on 01/29/2015

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I love Crystal Gardens. Everyone there is very nice and extremely flexible. If you are able to spend a little bit more on your overall dinner, go with the package deal where your cake and invitations are included. It is so worth it because it takes extra, unnecessary stress off your shoulders!
User1838941 Sent on 09/28/2014

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The venue looked so beautiful and its reasonably priced! Perfect!!!
Taylor Sent on 10/28/2013

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My FH worked there through High school, so before we got engaged he always joked about how we could have our reception there and I always said absolutely not.
After I met with Florence to at least give them a shot, I wanted to book right then and there!
We are having our wedding at Crystal Park which is their smaller facility in Allen Park and having our ceremony at Taylor Conservatory!
They have a package that they advertise as "everything but the dress and tux" its so convenient and if you think about it, only having to write one check at the end of it all??? SOO worth it! PLUS they're all great people that work there! I would recomend this venue to any of my friends getting married!!
User1393137 Sent on 10/22/2013

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We had a very large wedding and Crystal Gardens was able to accommodate all of our needs. The service and food were perfect. Our food was sit down service and they were able to serve 450 plated meals of filet and fish that were delicious. We received so many compliments. It was truly an exceptional experience and I would recommend them for a wedding!
Alexandria Sent on 07/05/2011

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With Crystal Gardens you pay less to have the best. I received so many compliments about how beautiful the venue is and how accommodating the staff was. They assisted all 200 guests and the food was amazing. They had two other events going on that night( a class reunion and another wedding reception) but it felt like we were the only event going on that night. They were also very flexible with the final guest count and vendor selection. I looked at about 30 venues and I would choose Crystal Gardens again. I've also recommended them to a few brides-to-be!!!
Kristen Sent on 03/04/2011

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We used Crystal Gardens for our ceremony and reception. We had an outdoor ceremony on their patio and it turned out great. The reception also went well and they were very on top of making sure everything went as you wanted.
Kristin Sent on 08/24/2010

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It was an amazing place in the Howell area for an amazing price!
Crystal Sent on 05/13/2010

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I am so glad that we went with Crystal Gardens.. Everything I wanted my wedding to be they did!! my wedding turned out soo good. I told them my ideas the ideas i have had since i was little girl and they made it reality!! when I walked to the baquent hall I was blown away it was my dream!!!
R Sent on 01/26/2010

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Everything was perfect! They took care of everything for us! We loved our package! It made everything nice and easy!!
Ashlee Sent on 11/09/2009

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I was surprised to find Crystal Gardens was within our budget given their high reputation, but they were a better value than all the other halls we looked into in the downriver area such as the Grecian Center, Arnaldo's, Orlando's, etc. Since we had under 200 guests (115) we had our reception at the Epicurean House which is in Trenton, MI. This worked out for the better I believe because there is only one room there so there's no worries about other parties going on on your special day. I booked Epicurean with about 5 months til the wedding date and was happy to find that it wasn't already booked, as most people will tell you to book the hall a year or more in advance (which I think is a little extreme). The hall was just as beautiful as the main Crystal Gardens center, our MC was amazing and attended to our every need (though I didn't even have to ask her for anything she had it all covered!) the servers were great, bartender too, and the best part is the standard bar package is included in your dinner price!!!! No other halls give you that value. You can upgrade the bar if you want but my guests didn't care about brand name alcohol they just wanted free booze lol! The venue has single use bathrooms which is soooo much better than a stall when you & your bridesmaid are holding up a wedding dress to use the facilities! Great experience, highly recommended.
Olivia Sent on 02/19/2009

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Great Service, Great Value, Great Food, Great to work with!
Channon Sent on 09/23/2008

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I could not believe how affordable and beautiful at the same time this place was!! Our wedding was perfect and I highly recommend Crystal Gardens in Southgate, MI. I did the Supreme Package and I think you should ask about it...it was so affordable. We got married in the ceremony room and then walked right over to the room in the same building for the reception (It's all at one place so no drive time in between wedding and reception) I paid one really low price for all of these things: ceremony room rental, reception hall rental, dinner (buffet style), open bar, invitations, wedding cake and the dj. Pretty cool package. The staff was very attentive the entire time and everything went so smooth. The only thing I will say that I did not like, was the fact that someone else was getting married too within in hour of me.
Michelle Sent on 07/03/2008

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Nice
Kelly Sent on 08/21/2007

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Staff was very nice and accomodating. Food was great. The drinks were a bit watered down. Hall was beautiful!
Melissa Sent on 07/25/2011

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Crystal Garden's motto, "We're More Than You Imagined For Less Than You Thought," is nothing short of the truth. The Supreme Package is everything a bride is looking for on her special day...especially a bride planning from another state. For me being out of state it was basically a "one stop shop." I could not have been more happy with how smoothly everything went and how lovely my dream day turned out. We received numerous compliments on how elegant everything was and how delicious the food was. Attending my first wedding after my own, I cannot tell you how much more relieved I was at the package we received for our wedding at the price we did. This particular couple had to have paid DOUBLE what we did and we had more options, such as open bar, endless food amount, etc. Definitely everything your looking for in a venue...clean, friendly, elegant!!!
Patricia Sent on 06/24/2010

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Everyone there was very courteous, friendly from the start to the ending. When I booked it, they were helpful and answered any and all questions my mother & I had! They were very accomodating and I would recommend them to anyone. YOu can't beat the price for the package you get! And the patio with the gazebo now, is and was just gorgeous and everyone liked the option to go outside as well as be inside :)
Magee Sent on 02/05/2010

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Thank goodness for Crystal Gardens!! Planning a wedding is so stressful and just knowing that Crystal Gardens took care of everything, for our reception and rehersal dinner took so much stress off of us! I also loved that the day of the wedding I received a call from them telling me that the banquet room was set up and looked beautiful!! I yes it was amazing when we arrived for our reception that evening! I still get compliments on our wedding reception to this day! How great the food and service was!
Thank you Crystal Gardens for an amazing night that I had always imagined sense I was a little girl!
Mr. and Mrs Magee
Monica Sent on 05/30/2017

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We recently had our wedding ceremony and reception at Crystal Gardens in Southgate. We went with their Supreme Package, which included nearly everything we needed and the price was a great value for what you got! We priced out everything we would have paid by booking everything separately and compared it to the package value and ended up saving a nice chunk of money by getting the package! It was also worth the money because it saved us the hassle of trying to find, book, and coordinate with several different vendors, Crystal's did all of the work! The chapel was very pretty and it was nice that it was inside and right next to the ballrooms, making it convenient and we did not have to worry about the rain! The hall was beautiful when we saw it all set up and they have a wide selection of linens and things to choose from to personalize the space. Everyone we worked with was very kind and friendly. The food the day of the event was delicious, and we had many compliments from the guests! We would definitely recommend Crystal Gardens to any couple looking for a great place to host their wedding, and their Supreme Package for anyone who wants their wedding planning to be super easy!
Michelle Sent on 01/03/2016

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Crystal Gardens has worked work my fiance and I to create the wedding we are dreaming of work affordable pricing. They will go the extra mile if you are unsure if you want to book with them.
User1849799 Sent on 10/07/2014

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We were able to have a wonderful wedding at this location! The staff was so helpful and accommodating.
Mary Sent on 10/29/2011

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Tammy was great to work with as was everyone else on their staff. We had our reception at the Grosse Ile Country Club and the Crystal Gardens staff made sure that everything went just right for our special day! The food was excellent and we had many complements on the chicken marsala! We used the supreme package which was a great way to go because everything was included in one price! Thanks to all the staff that helped make our day so special!
Michelle Sent on 04/12/2011

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I had my reception at Crystal Park in Allen Park in October 2008. I had a wonderful experience with Jen as she helped with everything I needed. I chose Crystal Park as you it was a smaller venue site that provided more for the money. I would recommend Crystal Gardens to anyone.
Raquel Sent on 09/25/2009

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My husband and I had our wedding at Crystal Gardens and we could not have been more satisfied with every aspect of their service... from the setup... to the constant communication.... to the friendliness of the staff.... to the generosity of their time and facilities. Everything was exactly as planned, if not better. There were items that I forgot to bring to the wedding that they supplied to me last minute, no charge! This is truly a place that puts the couple first... not the establishment!! Everyone commented on how delicious the food was and the service. The inside and outside of the facility is amazing and wonderful for photos. Florence is the sweetest lady around. Ask for her when booking if you want to have a great experience. I had the wedding of my dreams thanks to Crystal Gardens. Highly recommended. Use their beautiful chapel as well for your ceremony, it is gorgeous.
User2615941 Sent on 05/21/2016

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The venue was beautiful. The food was excellent! The staff was really nice. They didn't seem to give enough prep time for the ceremony. The ceremony room was nice the venue was beautiful. The food was excellent! The staff was really nice. They didn't seem to give enough prep time for the ceremony. The ceremony room was nice, the sound system was kind of low. They gave an hour for the ceremony comma but that was including the ceremony and pictures and the signing of the license. It was a lot to get done in 1 hour. During the reception the staff was very attentive. We did buffet style and the head table was served family style. There was plenty of food and it was exactly what we expected. Overall this was a great place to have my ceremony. We paid $60 per person with prime rib dinner buffet and ice cream. Our price also included linen, orders, pizza late night, and the DJ. We were very impressed.
Kevin Sent on 07/10/2009

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Crystal Gardens was a wonderful place to get married. All of the staff was very helpful. The only negative thing I have to say about Crystal Gardens is that they do not have an area for the Groom and his party to get ready or make last minute corrections, so the guys have to get ready in the parking lot. I would recomend this vendor to anybody who wants a beautiful wedding at a reasonable price.
Briana Sent on 08/15/2022

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Good Value and Beautiful Space

Looking for a wedding venue was so difficult…. Everything has gotten so expensive and we were struggling to find a place that we could afford but still looked nice until we visited Crystal Gardens! From our first visit, I fell in love with the venue and our salesperson, Laurie, was so helpful every step of the way! We did the Supreme Package, which gave us options to include our cake, buffet, DJ, ceremony space, and more. It was so wonderful to not have to worry about finding so many vendors because our package had most of everything! Our day of coordinator, Sandra, was fantastic as well, and really helped us keep everything organized and flowing during our event. I would 100% recommend CG!!!
Angela Sent on 04/10/2008

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Crystal Gardens is a beautiful venue for your wedding. If you are looking for elegance this is the Downriver place to be. They basically have it all and will do it all for you as long as you are willing to pay the price. It was worth every penny and I will always have lasting beautiful memories. The people working there are so sweet and are very helpful at answering any questions you might have. Crystal Gardens is a must!
Lindsey Sent on 11/01/2007

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The reception they gave me was spectacular, the food and drinks were wonderful, the master of ceremonies was great, and the actual facility looks very very nice. The facility was very well maintained and the presentation of the food was excellent.

Their supreme package cannot be beat. I was planning this wedding during my senior year of college and this package made everything so simple because its a one-stop-shop. We got the venue, food, drinks, dj, cake, and all kind of extras for a great price.
Julie Sent on 12/12/2012

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I got married and had my reception at Crystal Gardens on October 21, 2012. Crystal Gardens is an absolutely beautiful place to be married. The chapel is fully decorated and fits in with any color scheme. The reception hall was beautiful and my guests are still raving about the food. The gazebo outside is beautiful for pictures. The only drawback was the tight schedule for the wedding rehearsal. We were only allowed an hour 3 days before the wedding, which was pretty tight for my large wedding party.
User898658 Sent on 08/14/2012

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The Epicruean House is owned by Crystal Gardens in Southgate. They were great. I had originally booked at a different hall owned by them and decided later that I didn't like that hall. Crystal Gardens let me switch to the Epicurean House with no issues. They also did a great job setting up my favors, place cards, memorial candle, wine glasses, etc. for the reception.
Kristin Sent on 08/23/2011

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We had our wedding reception at Crystal Gardens. We loved how they had a package deal it made everything super easy to get our planning done. I really believe everything they have there is of great quality. We know of quite a few couples who have also had their receptions at CG in Southgate, and all the guests say the same thing of how they put out a great package! I don’t think we really had a complaint at all with CG.
Rodney Sent on 08/31/2010

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We were only able to have our reception here since the times they had available for the chapel were hours apart from when we wanted the reception to start. Which was unfortunate since Southgate was way out of the way for our guests BUT we shopped around a lot and other venues couldn't compare to what we got at Crystal Gardens.
The food was great, the set up was perfect and our mc was helpful. My only complaints were the hidden fees (tax on rental of their chair covers & set up of table linens we delivered) that weren't brought up until we went over the final costs only a few weeks before our wedding was to take place there and all I got was a blank stare from our rep Kristen when I asked why this wasn't mentioned before.
Tonia Sent on 05/22/2012

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a great place to have a small wedding. The price stayed the same and it was affordable. We had left overs because some guest did not come and they boxed it up because we paid for it.
Candis Sent on 10/19/2016

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I would make sure you have them write all your things down that you would like. They forgot some of our stuff that we requested. And we were dissatisfied by the situation. But they did work with us on alot. Which was awesome
Danesha Sent on 09/22/2009

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The venue was very pretty and elegant. The only thing that I didn't lie was that they nickled and dimed you for every little thing and you weren't able to pick which one of the three rooms they had (we actually didn't know what room we had until 5 days before the wedding, so it was kind of hard for the coordinator to plan things). The food was excellent, a good price for the surpreme package (if you dont add things like a different flavor cake or bringing in your own seat covers), the cake was excellent, the MC was awesome and very attentive. I enjoyed working with the staff at CG and I would recommend this establishent to anyone.
Patricia Sent on 09/10/2008

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this venue was very nice . Although there were 3 rooms and you were not allowed to pick which room you would like to have for your wedding. They choose according to the other events they have on the same night and the number of people attending. So although they are all nice if you like room # one with the nicer outside patio area or room 2 with the better bar set up you may not get it if another party has more or less people than your attending.
Kelly Sent on 07/27/2007

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Food was excellent. They gave us a variety to choose from. The price was very reasonable for the amount of services we received. The staff was friendly, and responsive to our needs.
Tiffany Sent on 01/23/2012

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I loved crystal gardens when I initially came to your the place. My planner was very friendly at first but it seemed as the months passed it seemed my planned was more quick to get us out of there. The day of my wedding I had specifically asked that my cd not play pass a certain point because I didn't find an unedited version. Guests at my wedding were appalled when they heard it played. They didn't ask me before they cut my cake so my husband and I didn't feed cake to one another. It was very frustrating when they started telling me to get my stuff out of the bridal suite. They had other people that they could have went to. I overall was happy with the food and the place in general, I was just dissappointed how I was treated at the end.
Rachael Sent on 12/30/2011

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It's a beautiful venue- but nothing out of the ordinary. I think the price is far more outrageous than it's worth, though. Weddings are so expensive in the first place, I would think if I'm paying a lot of mey, everything should be over the top and up to date... including the carpet.
Deaidre Sent on 08/05/2008

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The place is very pretty and the bellman was friendly. I didn't like that there were two other weddings and a recption in that building that day and my DJ was high and showed up late. However the food tasted great and most of the staff were nice.
Dameka Sent on 06/10/2014

4 out of 5 rating
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Crystal gardens was a great location for having the ceremony and reception at one place. Would recommend to others.
User1678594 Sent on 04/01/2014

4 out of 5 rating
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they were so great. They answered all my questions with amazing patience. Everyone had a wonderful time.
Karen Sent on 05/25/2010

4 out of 5 rating
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The hall was beautiful. They did a great job setting up. The pastry table is worth every penny. However, I asked for the arch to be gone in the chapel and it wasn't. I asked on the day of the wedding for it to be removed and they couldn't, so it is there in all my photos....I was not happy about that. I think that the waiters were great! the service was wonderful. The lady who takes the reservations (Tammy) is not very professional. I think she could be a little more patiant with brides who have concerns and be a little more upfront about hidden costs that Brides have no control over. Flo was very helpful to fix any fees that I was not happy with and was very helpful. I know that "things happen" so, overall, I think they did a very nice job. Their preferred vendors are great!
Kristi Sent on 02/11/2008

3.8 out of 5 rating
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My ceremony was actually at the Howell Crystal Gardens but I could not find it on here. The hall was beautiful and the food and service at the reception were awesome. My only complaint was that while I was planning the event it was difficult to get ahold to the representative that was in charge of my reception. Other people were always available to help, but it seemed like they had no clue about what I was talking about when I'd have a question. Overall I would recommend the hall because at the end of the day we were all very happy!
Angela Sent on 11/24/2008

3.7 out of 5 rating
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Pretty venue, but a little strict about things you're able to do and not do. Make sure to ask questions up front. Great food!
Joy Sent on 09/21/2016

3.6 out of 5 rating
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There was some things this venue did amazingly well and some things they should work on.
First the pros were the servers and my master of ceremonies was pretty good . Friendly and professional staff. I was pleasantly surprised when the staff brought my husband and I plates of food to our table since we had a buffet. (We also did a sweetheart table so no large wedding party). This was a nice added touch since it allowed me to catch my breath and actually eat. The VIP room which is the smaller room/ ceremony room has beautiful new chiavari chairs! The location was beautiful, the room clean and pristine. Everything went fairly well as far as schedule went. They even let me take some of the leftover food home with me which was much appreciated.
The cons were mainly about the bar. I paid for the highest deluxe premium bar and I felt I really didn't get what I paid for there. I had several guest complain about the bartender not knowing how to make simple drinks and cocktails which really infuriated me. With the service I paid for it was to include daiquiris, however one of my guest said they didn't have a blender at the bar so they could only make daiquiris on the rocks which is ridiculous. My husband went to talk with the bartender and the matter was taken care of and they magically found a blender. I ordered a long island iced tea and it was the worst I have ever had, just tasted like pure alcohol. I was also aggravated that there was a tip jar out. I paid a lot for an open bar of the highest quality at my event and there should have not been a tip jar in my opinion. It was unprofessional. I was also told that the tables were to seat ten people each when they actually were eight and this threw off my whole seating chart and ended up with two empty tables. Luckily my mother and mother- in- law fixed the tables quickly before I arrived or else this would have been a real issue. Overall it is a beautiful venue and compared to other places an affordable option.
Melanie Sent on 03/18/2012

3.6 out of 5 rating
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Crystal Gardens is a very nice venue, but like others have their flaws. First, lets do the good. The food is great, the value is up there as well. I had hors d'oeurves hour with hot and cold finger foods, fruit and vegetable tray, and a strolling butler with champagne with a strawberry in the glass. there was so much food at my reception, and they never ran out and never let anything get low. I had plated dinner that exceeded the price for the amount of food that was on the plate. All guest were FULL! What I did not like was the professionalism that "Florence" gave me and my wedding coordinator the day before. They do not like bending the rules for decorating your reception room if they are not doing the table and chairs. I was told that I was "lucky" that she is allowing my coordinator to come in at 12noon to get started. Needless to say, my coordinator had to do 450 chairs with covers and sashes total + tables+ charger plates and favors + head and cake table and all the in betweens. And all I can say was that after I told "Ms. Florence" how LUCKY she was, the staff put together the tables completely, excluding centerpieces, and my wedding coordinator did start decorating at around 10a.m. A bride nor the coordinator should not have to go through that no matter where she booked her event at. But it is a beautiful venue.
User8741 Sent on 08/21/2007

3.6 out of 5 rating
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This is a great place. Everything is wonderful. The reason for the lower rating on budget and flexibilty is because it was quite pricey and there wasn't many dates available in the times we needed but everything else is wonderful
Tara Sent on 08/22/2008

3.4 out of 5 rating
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Location was nice, food was not that great. Definatley tasted like banquet food. We chose family style service and the platters did not even have enough food for everyone at the table.
Thomas Sent on 06/18/2018

2.9 out of 5 rating
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My daughter got married June 16 2018...we paid for the dance floor to be moved to the center of the hall...it was not done...florist had to wait until they moved the floor...very dissappointed also our bar was suppose to have bottled beer...it also was not until my husband complained...DJ. did not play the wedding songs we request ed and my daughter wanted to change her wedding dance song and he said not to because the song was played to much...the person in charge yelled at the florist because they weren't set up...it was not the florist it was the management that did not look at our contract ...they should have known ..very stressed on my daughters special day!
Erica Sent on 04/22/2011

2.8 out of 5 rating
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Eventhough they were good for the price they do not tell you everything they offer nor do they give you details, so my advice is asked every question and get clairifcation
Tim Sent on 02/21/2015

2.3 out of 5 rating
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Everything up to the wedding was very nice. Then on the wedding night, we felt like we were looked over by their new years eve gala by giving us their "B" crew to work our wedding. The DJ was amazing, and responsive and open to everything from the music the flow of the reception, he was actually the saving grace for the reception, along with our photographer. We received multiple complaints after our wedding about the staff and service of the venue. I personally witnessed the bar area not being stocked, and waiting almost 2 hours for more bourbon. Also, the bar didn't have soft drinks, or juice, for the first 2 hours of our reception. It just seemed that stocking and prepairing the bar was totally skipped over. As part of our package we choose the Champaign fountain, which was drizzling champaign out of the nozzles, when there was champaign in it, that too was dry at times. The servers were either overwhelmed or under experienced. The wedding party was introduced to a "dedicated" server for our table, but after the food was served, that was the last service we received from her. Before the food was served, there was supposed to be a appetizer table, that wasn't out until the main dishes were being served, and almost immediately taken down once everybody was served. Lots of wasted food. The fish was fantastic, as was their hollandaise sauce on broccoli, but just about everything else was very fatty, or flavorless. Despite the service and bar not being stocked, the photographer and DJ kept the pace of the rest of the reception going as it should of been, which we thought the supplied wedding director would be doing. The wedding director introduces himself before the food was brought out, and that was about all the interaction we had with him the whole night. It was basically us and the DJ and photographer calling the shots the whole night, which worked fine, I guess we just had higher expectations. We still had a blast.
Alaina Sent on 12/23/2023

2 out of 5 rating
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Terrible Customer Service

I recently got married at CG in Southgate&found the staff to be extremely disrespectful. The venue itself was beautiful&the food was very good. The customer service there is terrible&for that reason alone I would not recommend it.

Multiple times they tried to change what was offered to us & breached our contract. When we signed,we were told wed have the bridal suite&be able to set up the reception hall anytime after noon the day of. We were told we could bring food in the bridal suite&take photos onsite. 2wks before they tried telling us we couldnt get into the bridal suite until the hour before the wedding. Then they changed it&said we could get in after noon but we couldnt bring any food in until the hour before. At the rehearsal,they said that we couldnt bring food in at all&we could only bring water. The day of the groomsmen asked for water&CG refused.

When we signed,we booked the chapel for our ceremony from 5-6,stating that wed have the ceremony from 5-5:30&do photos after w/the reception starting at 6. It was stated at that time that we could get into the venue any time after noon for set up/in the bridal suite/etc¬ said that the chapel would follow any different rules. 2wks before,they tried to tell us we couldnt get in the chapel until 5 because they might book it for something else in the next 2wks; so everyone couldnt get in the chapel until 5&“thats why most people dont have their ceremony start until 5:15”. This had never been previously stated. They finally agreed that they would leave the chapel open for the day for us.

2wks before we were told the day-of coordinator would be at our rehearsal to go over all specifics for the day&then be there all day the day of the wedding. At the rehearsal the day-of coordinator was not there at all. We were told theyd leave notes of what we needed&that hed be there all day the day of. Come the day of,there was no coordinator to be found. Our family had to finish all the last-minute set up. The day-of coordinator showed up to introduce himself to the groom as 5p just before we started the processional&came to the head table at the reception at 6:30p to officially introduce himself.

The person handling the rehearsal was extremely disrespectful. He tried to say that we couldnt get into the chapel until 5&change our ceremony time AGAIN. He then kept us on a strict time for the rehearsal: didnt give us a full half hour&made us start without everyone there. When some of the bridesmaids got there after getting stuck in traffic he turned to them&said “nice of you to show up” as if they had inconvenienced him or held us up or anything that warranted that kind of response.

We were able to still make the best of it&enjoy our day but they were horrible. When we went to have our first look in the lobby,our photogs wanted to reroute ppl coming in-it was the difference of one door instead of another,both directly next to each other but made the difference for the photo;none of the guests minded in the slightest. The owner came out&was extremely disrespectful to the groom,one of the groomsmen&the photogs asking why they were blocking their doors (no one was),why we were taking photos in the lobby (note: DECORATED lobby that was approved by CG beforehand)&then stood&gave everyone bad looks the entire time we read our vows (all of which couldve been avoided if the day-of coordinator was there). CG staff then made a point to walk in the middle of us taking photos instead of around us. When we went to the office to sign the marriage license,which was what the worker at the rehearsal TOLD US TO DO,Florence came in&kicked everyone out. When our officiant asked if he could just finish the paperwork she said “no,this is my office”&made everyone leave.

We still enjoyed our big day despite CG staff. They were extremely rude&added stress to what is already a stressful process. They were disrespectful,frankly sexist,they breached their contract&went back on their word multiple times. They dont care about anything but the money so once youre locked in theyll treat you like garbage.
Fay H. Sent on 12/05/2021

1.4 out of 5 rating
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Horrible and Embarrassing

We had 250 guest and the service was horrible. I regret it. Not all food trays were brought out the food was not enough we paid extra for extra diff dishes. The staff was rude and didn't follow the protocol and acted on thier own. They moved the seated guest out of their seats to different tables for no reason. Very unprofessional behavior. We had an aisle runner and they removed it without our consent. This one staff made me tear up as if we weren't already dealing with alot she made very discreeting comments and the owner had no control over the employees it was poorly managed. Till this day the owner has not answered nor reached out back to us because he knows what was done and doesn't want to come fourth. You know a little and just a little common courtesy would have been respectful. I'm truly disappointed on how my husband and I was treated and our guest and the entertainment vendors were saying how rude the staff was. Please do not waste your time there unless you bring to the owners knowledge and he is willing to train his staff some respect and professionalism.
Jennie Sent on 07/14/2017

1.1 out of 5 rating
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I wish we would have taken the time to find somewhere else. It was horrible. They double booked our room so a funeral luncheon ran into my reception. We couldn't get in why the chairs, cake or flowers until 15 minutes before the ceremony was supposed to start. They had the wrong wine and alcohol list and the food was completely messed up. Instead of bringing out new food, the used the food from the luncheon which had one item the same as what we had paid for. The "coordinator" we were working with was very rude and unprofessional. She gave us the wrong information for the ceremony and spelled my name wrong on all the signs. It was a disaster. Luckily my husband and I have a good sense of humor or I would have spent the whole day irate and in tears. Please don't waste your money! Save yourself the drama and find somewhere else.
Sarah Sent on 03/26/2021

1 out of 5 rating
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Horrible Service

The Class of 2021 from Wayne Memorial High School was planning on having their prom at this location. This is a poverty stricken district and our kids word their butts off to earn every penny they have. Due to Covid restrictions given from the state, the students are NOT ALLOWED to hold an event indoors. This is NOT the fault of these kids. This is NOT a wedding they can push out. These kids now have to scramble, and find a way to host an event outdoors, and they need their deposit back!! $500 is a HUGE amount of money to our kids.

Florence was not kind and refuses to help our students. With this lack of empathy for our children, I do not recommend this place to anyone.
Nina Sent on 08/22/2018

1 out of 5 rating
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I want to start out by saying that I thought this was the perfect lace for a small intimate setting for my wedding in which I took room number 2. Everything was paid for the smaller room , I paid in full a week prior to the wedding. This is when everything went wrong, on my wedding day I walk in to get dressed in the bridal suite just to find out they gave my room away to another large party that needed the room and THEY gave them it , they didn’t call me or ask me! I heard 3 different stories to why they have my room on my wedding day to another party ( the wall fell) ( the air doesn’t work ) ( the lights went out ) but I had people from the other party tell me they had that room! Where I went for my self ! To look and they had food and people in it having a good time ! I had a written contract for that room ! They gave me a much larger room which ruined my small setting and it looked like I had no guests because everyone was scattered into a huge space , they said they upgraded my room??? What !??? No !!! I don’t want a upgrade ! I cried , not to mention the setting of the hall was different then my original hall and I had no clue where or how I wanted the decorations because it was set up differently after I had my mind set on it . It gets worse ! I had guests complaining the bread had mold and the food came out cold , not to everyone but enough to make me furious to hear a few times . They ruined my special day ! And no heart filled affection or even partial reimbursement nothing ! None of that will bring my specia day back ! I don’t recommend this place but Maybe you will have better luck !

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