Cooper-Global Chauffeured Transportation Reviews
Reviews
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![User840209]()
User840209 Sent on 06/25/2012Kim Butler is a dream to work with! We had 3 days of different types of transportation needs and not only did Kim make it easy to schedule, the drivers and vehicles were always on time and professional. Thank you, thank you! Made a huge difference in our busy weekend! -
![MCUlmer]()
Melanie Sent on 05/13/2008Everything from the first initial email to dropping off the last person from the bus we used for the wedding was exceptional! Very informative and helpfull!! I am so glad that I found them and so is everyone else that was able to use this service! A great choice for any need that you may have for transportation! I will definitely use them again! -
![K Team]()
K Team Sent on 06/01/2026Our unofficial Transportation Partner!
KeyPoint Alliance has frequently used Cooper Global for nearly a decade, and the company has become our primary transportation provider for our innumerable in town and out of town group travel needs.
Over the years, we have traveled thousands of miles with Cooper Global and have generally found their drivers to be professional, courteous, punctual, and committed to getting our groups to their destinations safely. The buses have been comfortable, reliable, and well-suited for long-distance travel. We have also been fortunate to avoid major mechanical breakdowns or disruptions during our trips like I have experienced a few times with other bus companies.
Another reason we have continued doing business with Cooper Global for so many years is their customer service. On the few occasions where challenges or concerns arose, management was accessible, responsive, and willing to work toward a resolution. That level of responsiveness is important when coordinating transportation for large groups of students and families.
No company is perfect when you have to employ human beings, but our overall experience with Cooper Global throughout the years has been overwhelmingly positive. Their high level of service to our organization, their competitive rates allow us to meet our transportation needs without sacrificing comfort. Their dependable transportation services helps us to be worry free about getting to where we need to be on time and safely. The company's commitment to customer satisfaction are the reasons we have continued to trust them with our transportation needs year after year.
Traveling with groups can already be very stressful so if you care about reliable, affordable, customer service oriented experiences, I would strongly recommend that you consider this bus company for your travel needs because Cooper Global is simply our "go to" transportation service to meet our frequent travel needs. Keep up the great work CG!
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![Lorelai17]()
Tara Sent on 08/05/2009I had a really hard time finding companies with a Crysler 300 limo. This company had two and they were quick with sending me confirmations by email and the cost was well worth it. The driver could have been a little more friendly. We paid for 3 hours of service and he drove straight to our hotel and let the hour we had remaining go to waste. He did however take a couple of pictures of us in front of the limo. The only thing I was not crazy about with this company is they called me two days before my wedding and told me they could not bring their $100,000 car to my reception venue because of a curvy driveway. I don't know why anyone would try to bail out on a bride two days before a wedding, when stress is already so high. It did work out luckily! -
![K T]()
K T Sent on 05/13/2026Pick your driver wisely!
If you’re ever assigned Marquetta/MK, avoid driver at all cost! I’ve organized group travel since 2002 and have been a loyal Cooper Global (CG) client since 2017/18, spending approx. $40–$50k yearly with GC so I’ve had my fair share of drivers, and thankfully NONE like this one! For years, we’ve entrusted CG for countless group trips, which makes this review especially hard to write. Luckily, we’ve had positive or at least decent drivers for the vast majority of our CG trips (and other bus companies’ drivers), but, by far this was the absolute WORST driver experience in my 24 yrs of conducting bus trips. I recently led an out of state 3-day trip with 49 passengers (mostly minors) and had the misfortunate of being assigned MK. From start to finish, she was hostile, dismissive, had negative/toxic attitude/energy towards me and others on the trip. The worst part was that towards the end of the trip, her actions spiraled down into very hostile words towards me in front of my child, which I had to escalate to authorities. Basic communication was met with aggression, rude responses, silence, or visible annoyance. As the trip progressed, the environment became increasingly hostile to the point that others (including myself) were hesitant to say anything to her due to fear of provoking angry outbursts or a bad disposition. It was constant drama with this driver, including (but not limited to): A very abrasive intro before starting the trip that included her telling the group to avoid their natural bodily functions when using the bus restroom (that she flat out refused to dump the entire 3 days which resulted in an unbearable odor in the bus). Refueled the bus with folks on onboard. Repeatedly vaped in and around the bus, including near fuel pumps and around minors. Purposely blocked the wet bus aisle with her large bag, creating a tripping hazard, then showed terrifying behavior when a staff member kindly asked her to move the bag, which she angrily snatched off the floor and hurriedly slammed it down hard on the dash top in an intimidating manner. Failed to properly clean the bus despite claims otherwise. Provided untruths to GC about her hotel room, thus it impacted my ability to supervise the minors on the trip because I had to spend an exorbitant amount of time speaking with GC reps instead of dining with my group. Failed to follow the printed itinerary, causing my group to miss a significant portion of an important event they waited months to attend. She became hostile towards me simply because I wouldn’t exit the bus (I paid $6k for) while my group partook in a college tour. I’ve done this same trip many times over and typically, I’d always stay on the bus to finish my admin work with absolutely no problem from drivers, but she was highly offended that I wouldn’t yield to her demand to get off the bus because she stated, she needed a break from us. Because I refused to exit, she became hostile towards me (in front of my child) while I remained seated on the bus. Her very aggressive interaction escalated to the point that I genuinely feared for my/our life, and our safety thus it was escalated to authorities. No customer should ever be subjected to such unprovoked hostility, aggression, unprofessionalism or be made to feel mentally, emotionally & physically unsafe for paid services. I contacted the GC president about the egregious situation since reg managers were unresponsive. To his credit, he acknowledged the seriousness of the situation but also shared that due to her being a contract driver, he was limited. Thankfully, he did provide an agreeable resolution to resolve the matter. Based on the egregious experience with that driver, I'd vet drivers beforehand and read driver reviews cuz the driver can create heaven or hell. Since she contracts with other bus companies, be aware! There are too many good drivers out there to be stuck with this one! No one should have to be subjected to such an appalling experience let alone pay for it! Consider this as your “buyer beware” warning. -
![Kelly]()
Kelly Sent on 07/28/2009I am so glad that I get to review my transportation for my wedding night. I can't even rate this company because they NEVER SHOWED UP! That's right... we spoke to someone and everything to have qalimo pick us up from our reception and THEY NEVER SHOWED UP! We were left at our reception hall after all the guests left, and had to get a ride with my parents... just what you want to do on your wedding night!!!
When I called the company to find out where the limo was, they said they never spoke to me???!!! I already gave them my credit card and everything weeks before!
I would NOT recommed this cmpany to anyone, unless you don't really need a ride! You're better off calling for a taxi.
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