Chez Josef Reviews
Reviews
4.4 out of 5 rating
4.4 out of 5 rating
28 Reviews
87% recommend it
Awards
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Shaaban Sent on 10/24/2018
very organized
very organize and supportive. they did their best to make our day special. all the stuff was very helpful and very good in listening to new ideas. -
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Barbara Sent on 07/17/2018Regina and Mark took care of everything. I didn’t have to worry and they were right. Best day of my life! -
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Renee Sent on 06/24/2018Had our anniversary party at Chez Josef 2 weeks ago, after having our wedding reception in the Tivoli Room 24 years ago. The venue was beautiful, and the services were top notch. Marc, Regina and the entire Chez Josef team were friendly, helpful, efficient, and there was never a "no" involved. Amazing customer service, they answered all questions and fulfilled all wishes without a blink of an eye. The team treated the guests like they were family, and from bartenders, wait staff, event coordinators, and kitchen staff, everyone did a fantastic job. We couldn't be happier. Our wedding reception was wonderful all those years ago, and this experience could not have been better, but somehow it was (maybe it's because anniversary parties are way less stressful!). Huge thanks to Marc and his team, I would highly recommend this venue to anyone who wants wonderful service, great value and a great experience!
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Kevin Sent on 04/30/2018Mark, Haley, the wait staff, kitchen staff and bartenders were all amazing throughout the entire process start to finish. The evening of the wedding was flawless, your team nailed it. Everything we wanted in the venue was perfect. We had certain requests that were respected and honored, such as the missing soldiers table that had to be as perfectly put together as the entire event. We requested a small area for kids to play, but could be seen by the parents, this was also amazingly put together. Our families and friends were in awe of how beautiful the location was. The transition from the wedding portion to the dinning room was not even noticed by the guests, the curtain opened and the room had transitioned into a beautiful, elegant dinning area. We highly recommend Chez Josef of Agawam, Ma. as a wedding location.
Respectfully and Humbled,
Kevin & Shannon R. -
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Brenda Sent on 06/27/2018The service was very personable .The staff was very attentive.They made sure my dream wedding was everything I wanted it to be. The food was delicious.
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Elizabeth C. Sent on 09/09/2021Would definitely recommend
If you’re reading this and wondering if you should choose Chez Josef and all that comes with it, choose them. We were recommended Chez Josef by our day-of coordinator after looking into some other options for catering our 150+ person backyard upscale tent wedding in Stockbridge, MA. Regina Spafford, the event coordinator, was not only responsive but she was kind, receptive and accommodating to the 1000 questions I had as a bride planning her own wedding. We had them also cater our 100+ person “welcome party” event. Prior to the wedding, we enjoyed a tasting and met with Regina to go over last minute details. She was able to accommodate all of our needs and even went out of her way to look into some additional items to rent to make our event special.
Both events, the food was fantastic. Multiple guests commented that the food was the best they’d had at a wedding before. We hired bartenders for the wedding and supplied our own alcohol. We had some issues with some of the drinks being made, but brought our concerns up with Regina (who was there the day of the event working super hard to make sure everything went well) and she addressed them the best she could. With COVID and struggles with staffing nationwide, Regina and Chez were obviously doing their best to make the most out of a difficult situation. In the end, these small things did not outshine the event overall and were merely hiccups.
We would highly recommend Chez Josef if you’re looking for both good food and a great event/experience. -
Shomaria Sent on 07/08/2018Chez josef staff was very accommodating with our request on the wedding day. Haley and Regina were the two that we mainly worked with and they both made our experience very pleasurable on the days leading to the wedding. I can say that some days it was very hard to get in touch with management for certain questions that others can not have answered. We couldn’t get answers on small things like table runners,chairs cover etc. it always went thru one person who was In management and was very hard to get in touch with. Other than communication with management we had a a great night. Again I will say Regina and Haley were great. They made sure everything was smooth and they were within arms length the entire ceremony and wedding making sure we had a great night. The staff made sure everyone who had allergies were properly taken care of and made sure that my husband and I were comfortable.I would recommend chez josef to others but hopefully it’s easier to communicate with management in the future.
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User2826433 Sent on 10/21/2016We loved the Tivoli room at Chez Josef. The tinted windows gave our afternoon reception just the right lighting! The food was absolutely delicious and so many people commented about it. The value was the best we found in the area and we were able to have as much flexibility in our choices as we wanted. Internal communication at Chez Josef did not seem to be a strength, and some of the details that we discussed in meetings fell through the cracks and were not realized. The team at Chez Josef was friendly, professional, and receptive to our feedback to help improve the process for other couples. We were happy to find a location that could accommodate a large range of wedding sizes at an affordable price. -
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Isabel Sent on 07/23/2019Hot hot hot
I want to leave a better review than this one...I really really do. However, I can't, and here's why...
Let me begin by saying that I've been to Chez Josef many times throughout my life. So when we began looking at venues, Chez Josef was on our list. We found it difficult to find a venue at first because our guest count was originally 400 people, and we needed a venue that could accommodate such a large group for our wedding. Chez Josef met our needs, and we decided to book them compared to a venue in CT, about 40 minutes away, for convenience. I originally booked when Haley worked there, and she was beyond helpful and accommodating. Then Haley left the business and Marc (the owner) took over our event. Marc was a pleasure to work with and very kind, but difficult to reach. We were told that we'd be contacted as the event got closer to book other appointments such as tastings, cake selections, and detail meetings, and for every single thing, I had to call and chase the staff to make appointments. If it wasn't for the fact that I know Regina personally and contacted her, I'm not sure that I would've had these promised meetings.
Come the day of the wedding (July 20, 2019), we were in the Anita room, on the hottest day in a century. It was literally over 100 degrees out. The AC was broken in our room. The other events in the two other rooms were a birthday party and a graduation party, and they were also significantly smaller in size. We weren't notified of the issue until after we got there, and it was blamed on the number of guests (was down to 190). We had plenty of space. There was NO air flow. No fans set up until one of the guests brought it up, and that occurred around 10pm. We were told that they "checked the AC" guages on the roof, and that they were working, yet, when we went into the Allen room, it was icy cold with AC. Multiple guests had to leave, two (that I know of) literally got heat stroke, people had to use the bridal suite room and bathroom cuz it had AC.
Heat aside, the servers, the bartenders, and the food were EXCEPTIONAL. The venue looked beautiful, and the cake was amazing. However, the AC should've been turned on hours before the event, it didn't break while we were there, and I wish I was notified about the issue as a heads up. They compromised us with free bottles of wine to take home, which is nice, but we're not drinkers, so my parents just took it. For us being the largest, and arguably the most important, and most expensive event occuring, we should've been offered the chance to move to a new location, or to have one of the other parties moved to a new location with their catering, and free transportation to the new site for guests. It was more than hot, and our health (and the staff's health) was not considered. I know things happen, but as someone who comes from a family of business owners, this was unacceptable. We weren't notified AT ALL, and no effort was shown to improve it. I understand that things break and that things happen, but this wasn't handled properly. I'm addition, although renovations were done within the last 5 or so years, it is outdated in both Allen and Anita rooms and could use updates.
I don't want to turn you away from Chez Josef as there are other positive components to working with them, but because of the way this was handled, we were missing some of our most important guests (including one of my bridesmaids) and I will be hesitant to work with them in the future.
That being said, thank you to our bartenders, kitchen staff, and servers for your outstanding work despite the conditions. I'd be happy to have Chez Josef cater future events.
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