B & W Charters Reviews
Reviews
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4.1 out of 5 rating
4.1 out of 5 rating
19 Reviews
82% recommend it
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User2497034 Sent on 01/07/2016B&W Charters is just a fantastic group to work with! They are professional, prompt, and the drivers are always top notch. -
User890261 Sent on 08/06/2012We selected B&W Charters for their trolley and 50+ passenger charter. We received excellent service from B&W throughout the booking process and especially the day of the wedding. They were flexible, courteous, and very, very accommodating. Thank you to Dale, our trolley driver, who took great care of us!
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User1752969 Sent on 08/07/2014I have to say I didn't personally use the shuttle I hired- it was for the guests, but everyone seemed to get where they were going so I think it worked out fine, and no one complained to me afterwards. They were nice to work with setting up the service and they had a bus big enough for all my guests. If I had to do it again I would have hired 2 smaller shuttles instead of one big bus because at the end of the night everyone had to wait for all the drunk people to find the bus and get on board which I hear took a little while. But I think it all went well overall. Prices seemed reasonable and they are pretty much the only shuttle service in the area. Book early so you can get the size vehicle you want. -
User1886278 Sent on 10/26/2014We rented two vechiles for our wedding on October 4th! We had one for the bridal party and one for the guests to and from the reception. The bridal party trolley was very fun and the driver was great! The only issue we had is that the speakers in the trolley did not work. It is hard to have a bridal party on a trolley with no music....luckily my maid of honor had a speaker we used. I heard nothing but good things about the bus for the guests so thank you. -
User2526039 Sent on 02/03/2016They were great! They allowed us to add decorations to the trolley we rented, and drove us around town for a little while. They also stopped at different locations for us so we could get out and take some photos. -
User1155712 Sent on 05/07/2013Do not use B & W Charters! We booked a trolley for my daughters' wedding and they sent a party bus because of electrical problems. I understand things like that happen-but they only wanted to refund the difference between the trolley and the party bus instead of the whole amount. The contract was not fulfilled-we requested and paid for a trolley. My daughter has planned pictures on the trolley and she was very disappointed.
In response to B & W Charters explanation-the other trolley was in St. Joseph-more than an hour away. It would have been probably at least 2 hours for them to get the other trolley and the bride and groom would have had to go out in the middle of the reception to get the photos they desired. My daughter was disappointed but declined their offer to go get the trolley from St Joseph because she was trying not to let this situation ruin her big day. And the clause about requesting a certain driver or vehicle was interpreted by me as we couldn't request a certain driver or certain trolley that we had reserved. Otherwise-what is the point of requesting a certain type of vehicle if they don't have to guarantee that you will get it. Also-the term party bus is used by many people for the type of vehicle that was supplied so call it what you will. And $100 was offered to us in the beginning and then they offered $50 more to cover the sign my daughter had bought for the back of the trolley for her Thank You card photos. Before booking-you should decide how upset the bride or groom and wedding party will be if for whatever reason your requested vehicle is not available on their big day. Also-the minimum hours for the trolley was 2 hours and the minimum we could have had on the mini bus was 5 hours so if we had known we were getting a mini bus the bride could have used it for other transport uses to use up the minimum hours. I don't appreciate in the response being accused of being inaccurate or misleading because that is not the case at all.