My husband and I looked at engagement rings at the Bethesda location during summer 2010. After meeting with Benita, we both knew it was going to be a great experience. Not only did she treat us with the utmost professionalism, but she was attentive to our needs and worked hard to keep my then boyfriend in the budget he outlined. Benita showed us a gorgeous array of center stones and ring settings. We had also visited Mervis Diamond Importers in Rockville, but felt the service was impersonal; I felt like they didn't really take us seriously since we were younger customers. Benita made us feel welcome and was genuinely happy to help.

When we were looking at wedding bands, we worked with Laurie Williams at the Bethesda location. She was also incredibly helpful. She made sure to try to stay within our budget. We had so much going on before the wedding that we didn't leave enough time to have bands made in time (we ended up borrowing family heirloom wedding bands from his grandmother), so we have decided to have wedding bands made for our one-year anniversary. We want to make exchanging bands special, so what better time to do it than on our anniversary? So, before next November 6th, we will make an appointment to meet with either Laurie or Benita! We were so happy and impressed with the service we have experienced, that we look forward to returning later this year!

We had a wonderful experience with Charleston Alexander (the Falls Church location), and with Dianne in particular. When we went to shop for the right engagement ring, Dianne was exceptionally patient and presented me with well over a dozen setting options for me to consider based on the deion I gave her. As I sorted and whittled down the options, she gave me the pros and cons of each (gaps where the ring could accumulated dirt, the height or low-profile nature of a stone setting, the comparison of white gold to platinum), which really helped me land on the setting I loved.

While I can't comment on the conversation my husband had concerning the stone (though he seemed pleased at the range available for the budget he had set), I will say we both walked away happy. My husband (before he became my husband!) was able to present me with a perfectly-sized, comfortable setting that I had chosen, set with a stone he felt good about that looked (and still looks) wonderful on my hand.

Getting our wedding bands was a breeze, and Dianne again steered us to suitable options based on what we outlined. They even had no problem doing a custom size for my husband's ring (10.75), and engraved the wedding date inside for free so there's no chance he'll forget his wedding anniversary (at least that's my hope).

In our experience, the quality for what you pay for is well worth it. This isn't a big-box type store. It's most definitely a smaller, service-oriented business, but if you're ready to get serious and get down to business, this is the place to go.

Amazing store! The Fall's Church site looks a little ghetto but it's really what's on the inside that counts! Every so often they have a great sale going on where you can get the ring of your dreams for a bit cheaper. My now husband got both of my rings there and we bought his wedding band from there as well. They were great!

I am in love with my ring and my husbands!

Samaya was incredible to work with - she actually had my band designed in house to match the flush diamonds of my engagement ring. The engagement ring was special ordered by my husband as he loved it at another store but the service was bad. He walked into Charleston Alexandar spoke with Samaya for 30 minutes and knew he had to buy from her.

Unsure of the other employees as we didn't meet with them but we were so pleased with how Samaya treated us and every time we came in she was just as pleasant and helpful!

Loved my Engagement ring and band set. The staff was really helpful and was willing to take time explain and show us all the settings and diamonds that we wanted to see. We went when there was a good sale so definitely got a good value for the engagement ring and wedding bands.

I LOVE my wedding however they stripped the white gold off my ring while cleaning it and I had to go elsewhere to get it redone.

My husband and I both got our rings from Charleston Alexander. We loved working with Patricia at the Falls Church location. She made the whole experience so enjoyable! We recommend them highly...especially during their semi-annual sale months!

My engagement ring is custom made and I am SO glad my Husband had it made here. I am a petite person and really wanted a petite pave setting and wow, when I first saw the ring, I was floored. Absolutely beautiful and my husband said the service was great!

We bought our engagement ring and one of our wedding bands at the Falls Church store. We loved them both!!! Great selection!

Lovely to work with! Great deals on the engagement ring and wedding bands.

My husband got my engagement ring at Charleston and he was so impressed with the service that we went back there to buy his wedding band. The customer service was great and the pricing is reasonable, especially since they run great specials.

My husband and I are very pleased with the rings we purchased from Charleston Alexander. We looked at engagement rings at various places and nothing really stood out for us until we went to Charleston Alexander. My dissatifacation with Charleston Alexander was the service we received after ordering our wedding rings. My husband went to try on his wedding band and it wasn't the right size. When sizing it, they made it too small and had to order another ring at the last minute. As a result, there wasn't time to get the ring engraved before the wedding, so my husband had to go without his wedding ring for a week shortly after the wedding so it could be engraved. During the time when we were waiting on the ring, I had to constantly call to find out the status and didn't find out until late in the process that they had mis-sized the ring and had to order another one. There's also some roughness on the back of my wedding band and instead of offering to order a new ring, they simply told me that's just the way it is when a diamond wedding band. While we're very happy with the rings we purchased, service after the purchases has not been great.

We had a great experience using Charleston Alexander for my engagement ring and our wedding bands. My fiance looked at Tiffany & Co. first because he really liked the trade-up policy that they have, but then realized that Charleston Alexander's was even better! If you want to trade up your ring in a few years, Tiffany's requires you to trade-in within 5 years and requires you to meet a certain cost to upgrade (something like double the cost) whereas CA doesn't have a time limit and you can trade-in your current ring for full value of the diamond and don't have to meet a certain cost minimum to upgrade. And obviously you can get a much better of a deal at CA for the diamonds than you can get at a place like Tiffany & Co and CA's diamonds are of great quality. They have a good selection of designer rings. The staff has always been great when we go in and really explained to us the differences with the 4 C's of diamonds. They also clean your rings for free for life and even steam cleaned mine for free right before the wedding. They have good payment plans where you can do 6 months no interest financing. Definitely recommend!

My engagement ring and wedding band are both custom pieces and Charleston Alexander did a fabulous job crafting them. My husband's ring turned out great, too. We were slightly bothered that we had to pay extra for engraving, but the craftsmanship of their jewelry is unmatched. I plan on buying more jewelry from them in the future.

My husband bought my engagement ring and wedding band there, so I went to purchase his band there as well. All three are exactly what we wanted with details that make it unique. They were also flexible with price. Personally, I had a great experience with Diane.

My husband and I got both of our wedding bands here after looking at several different jewelers in the area. I wanted to get my band from the same jeweler in which my husband purchased my engagement ring, but I didn't like the selection. So we decided to check out Charleston Alexander in Falls Church during one of their bridal jewelry trunk shows (which seem to be always advertised on the radio). We got a decent deal because we bought both bands here. The staff was very knowledgeable and we didn't feel pressured to buy anything. It was a good experience and we both got what we wanted.