The staff at the bridal depot were very accomodating, friendly, and helpful. They were definitely very honest with respect to the type of dress that I want to my body type. They have been in this field for a long time and it shows. Great experience!

I had a great experience with Bridal Depot! It was so easy... From purchasing the dress, to getting my dress altered. This was only the second place I selected to try on wedding dresses. My consultant, Rose, was really sweet and helped me select a dress. Within 3 dresses I fell in love with my wedding dress. I was out of there with my dress paid for within an hour! Within 7 months I was back to try on my dress and to get it altered by Dana. Dana was really nice and really took the time to listen to what I wanted altered. The alterations were done within 2 weeks and I was ready to try it on one last time. After I approved the alterations, I went back 1 week later to pick up my dress - steamed and ready to go!

My only problem was that I had to call to check to see if my dress was ready. I felt they should have called me to let me know I could go in and try it on. But as soon as I called, they answered and said the dress was ready. So it really wasn't a problem.

Based off of my experience, I recommend Bridal Dept.

They would not call promptly, charged extra $280 to put cups (expensive for few stitches in my opinion) and would think that should be part of the dress... Dana, in alterations left me with the dress on for a long time to answer phone calls, same with the ladies in the fitting floor, they refused to steam it after I tried it on (it was very wrinkly the wedding day), had to make several trips...
Definitely not the place to buy the most important day of your life!

I purchase my wedding dress and all bridesmaid dresses from the Bridal Depot. I wasnt very impressed with the customer service that I recieved. I didnt have any problems with my wedding dress order. BUT had nothing but problems with my bridesmaid dresses. I had 2 MOH's and 4 BM's Originally both were suppose to have red dresses and I was told that they would be the same color red. When the dresses arrived they were two different reds. Not only that but nobody had called any of the bridesmaid to let them know that their dresses had arrived. When it was all said and done i was not wowed by the service. The store manager was nice and I was able to order a second dress for one of my MOH's and it arrived within a week of ordering it.

They did a good job - i was overall satisfied - but I had to travel here about 6 times to get my dress finally. I bought from Rose in the bridal shop and Dana in the alteration shop. They both worked hard to make sure my dress was right.

I went in with my friend who had a VERY limited budget and a wedding date just over two weeks away. Rose helped my friend find the true dress of her dreams, a veil that more than complimented the overall look she was looking for and then a crystal sash to complete her look. Rose found all of these things for my friend within her very small budget. Today's experience, as well as Rose, were truly a blessing to my friend and her stressful rapidly approaching nuptials. Thank you!

I would give this store a 0 if I could. Fist off, my wedding dress that was purchased by them came in wrong size (length) and wrong color buttons. Sounds minor, but the buttons were supposed to be pink and really make a difference in the dress as they go down the entire train of the dress. After going round and round they decided they would have their alteration girl sew the buttons on, but not fix the length, and I was tired of fighting so I agreed. Well, needless to say the buttons were not done very well, so I ended up having to have them redone. ....THATS NOT ALL... My bridesmaids purchased their dresses from here. We all went and got measured one day, and the woman who assisted us told them what size they needed and everything seemed well. Well, it wasn't. One of my maid's just picked up her dress, and the top part wouldn't zip, so she called the store to ask what sizes they had down for her. The woman had recorded a bust of 41 1/2" (she's lucky and blessed, not like she gained weight), which would indicate a size 16 dress, problem is the woman told her she needed a size 14 (bust measures 41" in this dress). She told her it didnt fit over the bust and asked what they could do for it, well this is where our big problem comes in. They are refusing to do anything about it. I spoke with the manager "Gary" or something like that, and not only was he completely rude with me, telling me that it was my girls fault for not knowing what size she should have be (isn't that why you get measured in the first place?). He refuses to do anything about it, because he swears its not their fault, and that a lot of girls order the dress size too small in the bust 6 months before a wedding (doubtful, thats just stupid) in order to "lose weight." Last time I checked you can't lose that much weight in your breast area if its already nice and toned...So needless to say this has been a HORRIBLE experience with this shop. Horrible customer service, they will never call you back. Anytime you visit the shop it will be forever until someone can help you, and they won't know very good english. All they want is money and want to give no service in return. I WOULD NOT RECOMMEND THIS STORE TO ANYONE, SAVE YOURSELF A HEADACHE!!!!!

this place was not good at all, and caused me a lot of headaches. If it was not for the seamstress that works their, my bridesmaids dresses would have been ruined.

I had a great experience with Dana, the seamstress over there, she was very helpful and the other girls were as well. I really had a great experience with them and I would definately recommend them, in fact I am a bridesmaid in a friends wedding and we ended up ordering our bridesmaid dresses from here as well.

Got my dress here. One lady in particular was very helpful and found me my dress!! Prices are ok.

The dress was beautiful, I loved my dress. I never got the same salesperson that I dealt with in the store, on the phone, and I had a hard time getting precise answers to my questions. The dress was fully customizeable which was great. I added sleeves, beading, lengthened the train, and added length becuase I am tall. I loved that I could practically make the dress I wanted. But initally they quoted me the wrong price on the beading and had to call and request more money after a statment of cost was already given and in addition, when I got my dress back the length had NOT been added. I had to pay an additional $500 to a seamstress to drop the hymn on my dress at the last minute. And pay an additional $40 to have my shoes cut shorter. The material was beautiful, the dress was very reasonable and well-made.

I am not sure where the problem rooted, with the manufactuer or the store, but it was a stressful situation, but in the end, it did not compare to having a one of a kind dress, that was beautiful, at a reasonable price.

They didn't carry the Maggie Sotero dress that I wanted, but had a similar one that the consultant helped make it similar to the dress I wanted. I couldn't have been happier with them.

This place is a one stop shop for everything!!!

The Bridal Depot was a level above any other place I visited for my dress, my bridesmaids, and jewelry. The prices were unbelievable for designer dresses, and their collection was massive. I would definitely recommend it to anyone from a simple to extravagant wedding. It provides more services than I used, so you could get everything done in one building.

Vendor is very flexible, no appointments required to walk into the store and check out their dresses. However, they are unresponsive to my e-mails regarding my dress. I could not find a picture of my dress online. I've asked the vendor to send me a picture of my dress from the designer over the phone and via e-mail. however, they are unresponsive to my request. I'm not even sure if the vendor is cheating me of my money b/c my favorite designer Maggie Sottero has not posted a picture of my dress that I have ordered from this store. Take this as a warning.

I should have known better than to shop here to begin with. This place is completely runned down...it's just obvious once you walk in. I didn't want to judge the book by its cover by giving them a shot. it looks like this is my biggest mistake. Please run away from this store as fast as you can