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Quality of service
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Average response time
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Professionalism
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Value
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Flexibility
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The only thing that went wrong during my son and daughter-in-law's wedding in October of 2015 was using Black Diamond for our shuttle service. I paid $2710.40 for 9 hours of shuttling service for two party buses. Once the drivers arrived at the first of three locations they were to shuttle guests back and forth between, the drivers indicated that they would only make one run to each destination. This was not what had been arranged through our contract, which I verified with the office later. I stood in the street arguing with the drivers, but they would not agree to making any more than one run. After a bit they came up to me and had the audacity to say that they had called the main office and confirmed this, which had to be a lie. It makes no sense that I would hire a service for 9 hours just to be available for two runs between locations. I had guests who wanted to leave at varying times. I would have been better off to hire individual taxi service for my guests. Many of the guests didn't use the party buses because they were afraid that they would be left behind without a ride if they missed the one run. After confirming with the office that the drivers were in error, they stated that they would discuss it with the drivers. I have never received any refund or even an apology for that matter. Horrible service.
The only thing that went wrong during my son and daughter-in-law's wedding in October of 2015 was using Black Diamond for our shuttle service. I paid $2710.40 for 9 hours of shuttling service for two party buses. Once the drivers arrived at the first of three locations they were to shuttle guests back and forth between, the drivers indicated that they would only make one run to each destination. This was not what had been arranged through our contract, which I verified with the office later. I stood in the street arguing with the drivers, but they would not agree to making any more than one run. After a bit they came up to me and had the audacity to say that they had called the main office and confirmed this, which had to be a lie. It makes no sense that I would hire a service for 9 hours just to be available for two runs between locations. I had guests who wanted to leave at varying times. I would have been better off to hire individual taxi service for my guests. Many of the guests didn't use the party buses because they were afraid that they would be left behind without a ride if they missed the one run. After confirming with the office that the drivers were in error, they stated that they would discuss it with the drivers. I have never received any refund or even an apology for that matter. Horrible service.
User1747169 Sent on 08/04/2014Very helpful in scheduling your limo. The driver was very professional and very knowledgeable of the area.
