Beyond Elegance responded with the following comments:
Crystal, We are sorry you were dissatisfied with your customer service from Beyond Elegance. We try extremely hard to provide our customers with the best quality customer service and excellent products at the lowest pricing. In order to do so, it is important that we control our labor costs. Therefore, sometimes it may take a day or two to respond to e-mails if their event date allows us to do so. If you have an immediate need, we always try and respond the same day. In reviewing the emails sent to us and our response back to you, I found that your first request was sent on a Friday and responded to on a Tuesday. This was during June and our busiest time of the year so responses sometimes may take a little longer. Your other two e-mails were responded to within one day.

We also hate to charge customers for damaged linens, etc., but I'm sure you would agree that a company cannot turn a profit when items are damaged. The Rental Agreement provided to you, specifically states the charges that apply should an item be damaged. We did also discount down the "damage" fee as the burn/melt was small enough we can cut the linen down to make napkins and recover some of the cost.

Often it is hard to see the damage when it is a small rip or burn/melt, and sometimes we even have to run it through our irons to inspect. I did send you a photo of the burn/melt, but sometimes when coming from a .com e-mail address it may go to your junk mail or get deleted prior to arriving - especially when it has an attachment. I will certainly send again.

We work with hundreds of brides and many event coordinators and have many satisified customers. We certainly hope that any customer reading this review will "give us a chance"....we will help make your event "Beyond Elegance" with great products and customer service at an affordable price.

Again, we are very sorry you were unsatisfied and hope that should you need linen service in the future, you will consider us.

Beyond Elegance StaffCrystal, We are sorry you were dissatisfied with your customer service from Beyond Elegance. We try extremely hard to provide our customers with the best quality customer service and excellent products at the lowest pricing. In order to do so, it is important that we control our labor costs. Therefore, sometimes it may take a day or two to respond to e-mails if their event date allows us to do so. If you have an immediate need, we always try and respond the same day. In reviewing the emails sent to us and our response back to you, I found that your first request was sent on a Friday and responded to on a Tuesday. This was during June and our busiest time of the year so responses sometimes may take a little longer. Your other two e-mails were responded to within one day. We also hate to charge customers for damaged linens, etc., but I'm sure you would agree that a company cannot turn a profit when items are damaged. The Rental Agreement provided to you, specifically states the charges that apply should an item be damaged. We did also discount down the "damage" fee as the burn/melt was small enough we can cut the linen down to make napkins and recover some of the cost. Often it is hard to see the damage when it is a small rip or burn/melt, and sometimes we even have to run it through our irons to inspect. I did send you a photo of the burn/melt, but sometimes when coming from a .com e-mail address it may go to your junk mail or get deleted prior to arriving - especially when it has an attachment. I will certainly send again. We work with hundreds of brides and many event coordinators and have many satisified customers. We certainly hope that any customer reading this review will "give us a chance"....we will help make your event "Beyond Elegance" with great products and customer service at an affordable price. Again, we are very sorry you were unsatisfied and hope that should you need linen service in the future, you will consider us. Beyond Elegance Staff