Best Expo, Inc. Reviews

Reviews

• 
  User1573979 Sent on 04/02/2014
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  They were very easy to work with, taking the time to answer questions and put the perfect package together.

  They were very easy to work with, taking the time to answer questions and put the perfect package together.
• Jodie Sent on 09/17/2016
  1.7 out of 5 rating

  1.7
  • Quality of service
    2.0 out of 5 rating
    2.0
  • Average response time
    1.5 out of 5 rating
    1.5
  • Professionalism
    1.5 out of 5 rating
    1.5
  • Value
    1.5 out of 5 rating
    1.5
  • Flexibility
    2.0 out of 5 rating
    2.0

  Very poor communication. Upon first attempting to book this company we had to make several calls before we received any response. Some time later, we arrived at a package and paid 80% up front. On the day of our event - the rectangle dance floor was placed the wrong direction. Best Expo said this was because our venue drew a diagram that way. There were several members of the bridal party on scene and all they had to do was ask. To remedy this error and because we needed the other direction for a choreographed dance, we had to pay an additional 75.00 last minute for additional dance floor tiles since they would not just correct it. And last - we paid for uplights and some of them would NOT work (our color wasn't coming on) and the owner tried several times to get it working ... And then just left! She did not refund the cost, she did not return with working lights she just said we could use other colors and left. We found this extremely unprofessional - in addition to the poor communication, and last minute surprise charge for dance floor. I would not recommend this vendor - Noonan was comparable.

  Very poor communication. Upon first attempting to book this company we had to make several calls before we received any response. Some time later, we arrived at a package and paid 80% up front. On the day of our event - the rectangle dance floor was placed the wrong direction. Best Expo said this was because our venue drew a diagram that way. There were several members of the bridal party on scene and all they had to do was ask. To remedy this error and because we needed the other direction for a choreographed dance, we had to pay an additional 75.00 last minute for additional dance floor tiles since they would not just correct it. And last - we paid for uplights and some of them would NOT work (our color wasn't coming on) and the owner tried several times to get it working ... And then just left! She did not refund the cost, she did not return with working lights she just said we could use other colors and left. We found this extremely unprofessional - in addition to the poor communication, and last minute surprise charge for dance floor. I would not recommend this vendor - Noonan was comparable.
• Jody Sent on 02/14/2018
  0.5 out of 5 rating

  0.5
  • Quality of service
    0.5 out of 5 rating
    0.5
  • Average response time
    0.5 out of 5 rating
    0.5
  • Professionalism
    0.5 out of 5 rating
    0.5
  • Value
    0.5 out of 5 rating
    0.5
  • Flexibility
    0.5 out of 5 rating
    0.5

  After leaving a message, I waited two days before calling back... we talked, we agreed they would do a work-up and call us back with an estimate. A couple weeks went by with no call from Best Expo; therefore, I started making calls...this has gone on well over a week. After 6 messages I finally asked that they just let me know if they weren't interested in doing this wedding. STILL NOTHING!!!
  Wedding planning is stressful enough; no one should have to deal with a business who can't even return your call!! I wouldn't recommend Best Expo to anyone!!!
  I was told they do all of the pipe & drape work for the fair grounds... perhaps that's enough to pay their bills but shame on them for being so totally rude, unprofessional, and unresponsive to their perspective clients!!
  
  
  
  

  After leaving a message, I waited two days before calling back... we talked, we agreed they would do a work-up and call us back with an estimate. A couple weeks went by with no call from Best Expo; therefore, I started making calls...this has gone on well over a week. After 6 messages I finally asked that they just let me know if they weren't interested in doing this wedding. STILL NOTHING!!!
  Wedding planning is stressful enough; no one should have to deal with a business who can't even return your call!! I wouldn't recommend Best Expo to anyone!!!
  I was told they do all of the pipe & drape work for the fair grounds... perhaps that's enough to pay their bills but shame on them for being so totally rude, unprofessional, and unresponsive to their perspective clients!!
  
  
  
  

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