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Horrible experience for several reasons. I originally booked the 24 passenger bus as a way to save a few hundred dollars from a limo service and also to be able to fit all of our bridal party into it for wedding day ceremony/church transportation. I was originally told by Charlie (who is apparently new and has not been well trained) that the fee for this would be $700. I was then told by someone else on my second call that that is last year's rates, this years would be $800 for the service. So fine- I booked that service and was sent a CONTRACT which detailed all of our pick up times, locations, etc. on it and the vehicle type. There is no mention of cost ANYWHERE on their website or contract which I feel is a very poor business choice, and it also was left off of the personal contract they sent via email to me so I asked them to please put it on there. I was sent a new contract with price of 800, then was called by charlie stating that he made a mistake and the actual cost of wedding day service as I am requesting is $1,000. I was sent an updated contract right after the other one that stated $1,100 (yet another discrepancy from the $1,000 I was quoted over the phone). I explained how very unprofessional this is that they would re-quote me after putting in WRITING on a contract the original lesser amount of 800 (which by the way is for the same EXACT type service as their supposed "wedding day" package- only difference is the transportation's to and from a church and not to and from hotels, which once again is stated NO WHERE on the website that the passenger bus transportation can't be used this way). All I was told after all of this back and forth was "once again we are sorry but this is the price" in a nut shell. Needless to say I will not be booking with ANN for my wedding or at all in the future. Very unprofessional and too much hidden on both website and contracts! I suggest looking elsewhere....
Overall, the transportation was great for our wedding. The only snag was the second shuttle to the venue broke down, so people had to figure out their own rides to the wedding (which was a little counter productive). The only reason I knew was because of my frazzled guests- The company didn't say anything, or apologize. The overall booking process went very smoothly, with no complaints.
We debated for a long time on what time of wedding transportation we wanted, and pretty much waited last minute to book, luckly for us, ANN Transportation, had the right vehicle we needed available for our wedding day. Our driver was super friendly and flexible. We made arrangements to do pictures prior to the ceremony at two different locations and they were extremely accommodating. They had a simple online contract to do, which was great to have everything set and ready to go. Our limo was perfect and I would definitely would recommend ANN Transportation to any one who was looking for transportation.
Loved them! Perfect vendor! Our driver Gene was so incredibly kind and helpful! The limo itself was very nice, it was also stocked with snacks, waters, soft drinks, and champagne! They really surpassed my expectations...from booking with them, to them being completely on-time (early actually), to Gene taking such great care of me (as the bride) the entire wedding day. I can't say enough good things about them! Thank you for the perfect start (when Gene picked up me and my small bridal party), and end (when he picked up my new husband and I at our venue to take us to our hotel, giving us a bottle of champagne and his well wishes) to my wedding day!
We had our wedding last weekend and we would HIGHLY recommend ANN Transportation to everyone! I arranged the transportation with Nancy who was very helpful. Also, I spoke to both drivers the day before and they were attentive to our needs. Both were punctual and such a pleasure to work with. We had the drivers: Rosario (Russ) and Eugene (Gene). We used the limos all around West Point and both drivers were extremely accommodating. Once again, we highly recommend this service! Thank you for your excellent service!
Stephen & Kristy
ANN provided limo and shuttle service for our wedding. The drivers were professional and courteous, and the limo driver was extremely careful with my wedding party in the rainstorm on the way to the venue. We were pleased with their services and prices. I did worry when I called the week before the wedding and had a hard time getting the names of the drivers because I had to call the emergency number, but they showed up early and everything went of without hitch on the day of the wedding. I would recommend them to anyone looking for reliable and efficient transportation for an event.
Thank you Nancy and ANN for being the best company anyone could ask to work with. You made everything so easy for us and we cannot thank you enough. We had so many different vehicles going so many different places, but everything went perfectly the evening of the wedding thanks to you. Your team of drivers are incredibly professional and responsible. We could not have asked for a more pleasant and seamless experience.
Nancy and her staff were incredible. Our driver was so nice. The limo was stocked with snacks and drinks. They were on Tims flexible and a pleasure to work with. The price was great and they stayed in communication at all times. Thank you for everything. We will definitely use them again.
Nancy is amazing!!! So easy to work with and professional. We loved her ♡. Jean was our Limo driver.He called and confirmed the day before.He was on time! So nice, as a bride who was not feeling well, he let me sit in the limo for a while to relax. He opened a bottle of water for me! So attentive. The guys also had nothing but great things to say about him!!! The limo was beautiful and stocked with soda, water, champagne, pretzels and chips.It was so clean.we would use ANN for any transportation. Please take a look at them and Nancy makes everything so easy!!!!!
My limo guy was awesome. He even helped me with my dress in the church. Right before I walked down the aisle, he told me what to do and fanned my gown out so it looked perfect for Pictures. They provided champagne, glasses, and other beverages and snacks! He was so helpful and we were very pleased. He even took off his coat so my dress wouldn't get dirty on the tires.
Nancy was great to work with!!! She took care of all of our transportation needs including an upgraded BMW X5 limo, and a shuttle service from my venue to the hotel. The limo/shuttle drivers were extremely accommodating, they were patient, they cared about our requests, and certainly exceeded our expectations.
Both the limo and shuttle drivers called me days before the wedding to introduce themselves and send well wishes. It helped that we had their numbers days in advance. Hours before the limos arrived, we changed our park location for pictures - the driver was happy to accommodate us and did not give us a problem.
Drivers were punctual. Safe. Good Service. Nancy responds best to phone calls, but email is fine too.
ANN Transportation was a dream come true for our wedding day. They arrived on time for everything; there was never a worry of us being late! We were able to put our snacks and drinks on ice; everything was clean and well taken care of. We would certainly recommend them to anyone!
A.N.N. Transportation did a great job the day of our wedding! We rented the large limo bus since we had 16 people in our bridal party & it was definitely the way to go! The driver (M. Latempa) was fantastic! He was on time & very professional. He even rolled out a little red carpet for us when we got on the bus after our ceremony! We stopped at several locations for pictures afterward & our driver was very accommodating with our requests...even when it involved difficult parking of a large bus! Overall we were extremely satisfied with the service of A.N.N. Transportation.
We used ANN for our shuttle between the hotel and the venue. The shuttle was clean and on-time and the driver was great - he went back to retrieve a few guests who accidentally missed the last shuttle to the wedding, and he was very courteous accommodating everyone who wanted to come back at the end of the evening. We had a great experience with ANN.
So happy with the party bus!! We went to Times Square late night after my wedding for photos and it went perfect!
We had the party bus, BMW limo and 14 person passenger shuttle. The vehicles were nearly brand new, meticulously clean and very modern. Drivers were super professional and early to arrive. We highly recommend them, the drivers and their vehicles, you will not be disappointed. So glad we found them!! They let us see the exact vehicle before hand, which is what sold us. When you see how perfect the vehicles are it's a no brainer to use them.