Skip to main content
Weddings

25karats.com Reviews

25karats.com View more information

Reviews

4.8 out of 5 rating
65 Reviews
  • Quality of service
    4.8 out of 5 rating
  • Average response time
    4.8 out of 5 rating
  • Professionalism
    4.8 out of 5 rating
  • Value
    4.7 out of 5 rating
  • Flexibility
    4.7 out of 5 rating
92% Recommended by couples

Awards

65
WeddingWire Couples' Choice Awards 2016 Winner
WeddingWire Couples' Choice Awards 2015 Winner
WeddingWire Couples' Choice Awards 2014 Winner
  • Kimberly
    Kimberly K. Sent on 10/06/2023
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Best customer service! Beautiful ring!!

    The ring was too small but they fixed it and had it back to us within 7-10 days. Best customer service and beautiful ring!!
  • J
    Jim H. Sent on 07/28/2021
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Great value, beautiful rings

    My wife and I ordered matching wedding bands from 25karats after careful deliberation. The price was excellent and the customer service was absolutely tremendous. Semra went above and beyond to help and answer all of our questions. We received our rings yesterday are elated. They didn't just meet, they exceeded our expectations.
  • Bree
    Bree Sent on 11/17/2020
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Excellent quality

    Great quality and value. Must better than big box stores. I recommend them.
  • illustration stars

    Are you interested?

    Send a message
  • R
    Rene P. Sent on 08/09/2019
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Incredible product and services even better

    I rarely write reviews BUT these people deserve it, The when far more than customer service I have no idea how the did it But, everything they said they will "try" to do, THEY DID IT EVEN BETTER, The best service I ever have. Thank you guys
  • M
    Madaline Sent on 02/15/2018
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    I ordered a Jewish ring for my husband and got it within a couple weeks! It looked amazing and is great quality!!! He loves it :)
  • I
    Isabel Sent on 07/25/2017
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    We ordered a custom ring online from 25karats and once we received it we absolutely loved it!!! It looked much better than the picture the design and engraving is beautiful!! 25karats is trustworthy, professional and offers the best quality! This was the best choice we could make!
  • P
    Peter Sent on 01/12/2017
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    25 karats is amazing. I had the pleasure of working with Nevy and he answered all questions and I knew that I made the right decision. The ring came out stunning and I am so happy I went with 25 karats. Nobody beats them with price, deliverance, and quality of work. Than you once again. Peter
  • M
    Mike Sent on 12/06/2016
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    These guys made our day! Finding our wedding bands was the most stressful part of the planning since we have very different tastes, but the agent at 25karats was professional and really on top of the subject. He was not only very patient but also very convincing. We ended up getting a matching set that we decided we both are happy about! And prices are very reasonable for these top quality pieces. Now we are done with the bands, we can enjoy the rest of the journey :)
  • B
    Barrett Sent on 01/21/2016
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    25karats has great selection of styles and stones. I was a little worried about ordering a ring online (without seeing it in person), but their website has great pictures and details, easy to navigate. I got exactly what I wanted for a great price and she loves it. And they came through for me before Xmas ... I'm sure a busy time for them. I looked a lot of places, and these guys were the best.
  • A
    Alan Sent on 06/04/2016
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Do NOT be hesitant to purchase your ring from 25karats. I have purchased 2 rings over the past 3 years and they are both exquisite. Their sales staff keeps in touch with you from onset to closure. Any questions are answered immediately, professionally and courteously. I have given them a 5* rating because in both cases, attention to detail was my #1 concern and the assurance provided was always 100%. They will also send out a sample if you want to see what the finished product looks like. My wedding anniversary is July 31 and the wife and I have been married for 17 years. You won't go wrong in dealing with 25karats.
  • S
    Susan Sent on 05/12/2016
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    I am so pleased with the work that 24Karats does. My ring is absolutely beautiful. I just love it. I have been without a wedding band for about 35+ years and just hadn't seen one in all that time that I wanted as a replacement. Then I found 24Karats.com website. I saw this Wedding Band and knew it was exactly what I wanted. My husband said "it's about time, it only took 35 years!" hahaha 24Karats took the time to be sure I would have a great fit. They were so professional and courteous with all my phone calls and emails which made my experience enjoyable and worry free. I now have my ring, it is beautiful, the fit is great and am so glad to have found such wonderful people to do business with. I am recommending this company and it's staff with the highest rating I can give them. Thank you 24Karats!
  • J
    Jennifer Sent on 12/11/2015
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    25karats was very responsive to all my questions answered and they were very professional. The diamond wedding ring that we ordered turned out better than we expected. The diamonds are white and shiny and perfectly set. 25karats provide high quality jewelry at great price. Highly recommended, just give them a call.
  • User2333168 Sent on 09/24/2015
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    I normally do not write reviews or recommendations. However, the professionalism of this company and the quality of the wedding bands ordered blew me away. It's difficult to order an investment without feeling it or seeing it first hand. I was told I would not be disappointed, and I was not. Just beautiful work and sold weight. Very very professional. Please do not hesitate if you are on the fence.
  • M
    Mary Sent on 08/18/2015
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    We will forever be grateful to 25Karats for the quality of the rings we bought, but more so for the service they provided after we messed up on one of the ring sizes. When we called them, they immediately advised us of all of our options and gave us the instructions for returning the ring to be resized. However, we created a second problem by addressing the package incorrectly. 25Karats talked us through contacting the post office and immediately notified us when they had received the ring. Every thing went smoothly and the ring was returned in time for the wedding. From the time we first placed the order thru the entire process, they were prompt in responding. So pleased we used this company and did not settle for something from a local jeweler as a compromise.
  • T
    Thiago Sent on 05/11/2018
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Great experience. I confess I was a little worried about it, but at the end my bands showed up just in time as planned. One thing that I wasn't expecting was that after this purchase my CC was cloned and used by someone else. Thankfully My bank called me and canceled my card in time to prevent more purchases to be made without my authorization. Almost forgot, the package was very well packed which shows how much they care. Thumbs up!
  • D
    David Sent on 03/13/2015
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Purchased a replacement wedding band on line from 25K. The original choice on my part did not meet my needs, so I had to return and replace. They accepted the return without questions. The new ring was exactly what I needed and desired. They provided me with excellent guidance with regard to the engraving on the inside.
    While not the original I lost, is a most excellent replacement.
    25Karet will remain high on my Jewelry radar.
  • J
    Joseph Sent on 06/09/2015
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    My brother sent me some diamonds from Belgium for our wedding. I consulted 25karats about a setting for the stones and Nevi promptly sent me a sketch of a suggested setting. I really liked it and instructed him to proceed with the fabrication once we agreed on a price. Within a week he sent me a mock up of the actual setting with the diamonds in place. I approved the mock up and asked him to proceed with the actual fabrication. The finished settings were sent to me in a timely manner, and needless to say I was overwhelmed once I saw the rings. They are beautiful. Our wedding will always be special thanks to Nevi and his colleagues at 25karats. They are a great company to do business with.
  • A
    Adam Sent on 03/09/2015
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Great selection of products. Website is clear and easy to use. Customer service is friendly and professional. Fast production and delivery time. Excellent service. Highly recommend.
  • GC
    Caren Sent on 11/19/2013
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    My Fiance ordered my engagement ring from here and I am ordering his wedding band. My ring is absolutely gorgeous and the center diamond is quite intimidating I LOVE IT!!! I can not wait to get the matching wedding band next August.
  • User1643419 Sent on 06/02/2014
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    25Karats made a custom wedding set for me in palladium. The rings look beautiful! Their service was great, the prices were fair, and they answered all my emails, and were very responsive, and helpful.
  • C
    Courtney Sent on 06/05/2014
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    I was a little apprehensive about ordering jewelry online for my wedding fearing that the rings wouldn't get here on time. But 25Karats acted with a sense of urgency that really impressed me. In fact, I even had time to send the rings back for resizing. Their flexibility, attention to detail, quality of product, and trustworthiness are beyond reproach. They have earned a life long customer! Thanks for everything!

  • L
    Leslie Sent on 05/19/2014
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    The folks at 25karats.com are great. Very helpful, very responsive. We ordered our rings, tested the size, then sent them back for engraving - and everything was handled quickly and smoothly. We love our rings, and highly recommend 25karats.com
  • User1602223 Sent on 04/29/2014
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Ordered a matching wedding band for an anniversary diamond for my wife. Gorkem verified the order and keep me up to date on the progress. The ring arrived as scheduled and my wife loved it. It was easy doing business with 25karats.
  • L
    Lynda Sent on 09/24/2013
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Great quality, fast shipping super easy exchange.
  • User1306638 Sent on 08/29/2013
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    I have only praise and accolades for 25Karats! We absolutely LOVE our rings! Service was exceptional. First of all, we spoke with them about the sizing of my fiancé's ring before we placed the order. They arrived as ordered and true to the website representation. I mistakenly ordered my ring a 1/2 size too small and had to return it for resizing. Not a problem at all. The crew at 25Karats resized my ring and had it sent back to me within 24 hours of having received the returned item all while exhibiting the most positive disposition and customer service. There was no charge for the resize in spite of it being my error. I used their online chat feature on several occasions and was cheerfully kept up to date on every step of the process from the initial order through the return of the ring for resizing, the resizing and delivery of the final product. I received the resized ring much faster than I had expected and needless to say, I am one happy customer. It is PERFECT and absolutely gorgeous! This company cannot go wrong because of the manner in which they conduct their business as well as the quality of their work and their products. I wish them much continued success. You will NOT be disappointed. This is a very professional crew. They've earned my business and my respect. I have no reservations whatsoever in recommending 25Karats. They are truly exceptional.
illustration stars

Are you interested?

Send a message