Shipping and Order Policies

 

WeddingWire Invitations: Shipping and Order Policies

Order Processing and Shipping Time

We can’t wait for you to get your hands on your order! It’ll take about four business days (six business days for guest books) to print and ship your order from our print facility in Utah. We bundle orders, so if you ordered a guest book along with other products, everything will ship together within six business days.

We’re happy to offer flat-rate shipping for all US addresses. Unfortunately, international shipping is unavailable at this time. Here’s what estimated delivery times could look like depending on your shipping method of choice:

USPS Priority Mail: Estimated delivery within 7 business days

FedEx One Rate: Estimated delivery within 7 business days

USPS Express Mail: Estimated delivery within 6 business days

FedEx Standard Overnight: Estimated delivery within 5 business days

FedEx Standard Overnight may take an extra business day if your order was shipped on a Friday. Orders headed to Alaska, Hawaii or a P.O. Box ship via FedEx Ground, which could take up to 11 business days.

If your order includes Design Notes, envelope addressing or place cards, our design team will email you within a few business days to finalize your order. Estimated delivery times start after you’ve approved your designs for printing.

Ordered samples? We ship those via USPS First-Class Mail, which typically offers a delivery window of 1-2 weeks. Tracking is unavailable for USPS First-Class Mail.

Shipping times aren’t guaranteed. If you need your order by a certain date, please be sure to factor in more time for delivery.

Order Changes

Printing starts soon after your order is placed. If you’d like to make changes, call us ASAP at (866) 450-0360 and our team will do what they can to help.

If your order arrived already but you’d like to make changes, please contact us within 14 days of receiving your order. We’ll work with you to reprint and ship using the same shipping method as before. If your order contains a typo that was approved during the checkout process or while working with a designer, we’re happy to offer you a discounted reprint.

Color Accuracy

As you design your invites and paper, keep in mind that a digital preview is 80% to 90% accurate in representing colors and a reasonable variation between the digital proof and prints is expected. If the color of your printed cards doesn’t match your printed sample or our color charts (that come with samples), ask us about a free reprint. If you’d like to reorder your cards in a different color, we’d be happy to offer you a discounted reprint.

Photo Quality

The quality of your prints depends on the quality of the photo submitted. If you have questions about how your photo will print, just reach out to us and ask! As you design your invites and paper, remember that a digital preview is 80% to 90% accurate in representing colors, and a reasonable variation between the digital proof and the prints is expected. Our editing tool will let you know if your photo’s resolution is less than 300 dpi. We’re unable to issue reprints or refunds for orders with low resolution photos.

Reprints and Refunds

Our goal is to deliver the best quality prints. Since orders are custom printed, returns are not accepted. However, in the rare event that a printing issue affected your order, reprints are available. We also have a built-in backup plan so you’re able to get a free reprint if your plans change.*

Need to request a reprint? Contact us through our FAQ page with the following info:

  • Your name 
  • Your phone number
  • Your seven-digit order number (found in your confirmation email or your account’s order history)
  • A brief description of the issue
  • Photos of the issue (taken in natural light, if possible) and your packing slip
  • Your contact preference (phone or email)

*WeddingWire Invitations products which include a printed wedding date or location that require reprinting due to a change in that wedding date or location (a “Qualified Product”) may be eligible for 1 free reprint on such Qualified Product subject to the following terms. Customer must inform WeddingWire in writing (the date WeddingWire receives such notification, the “Notification Date”) at help@weddingwire.com no later than the 90th day after the date of the original order that Customer needs to reprint a Qualified Product. WeddingWire will provide 1 free reprint (not including shipping and handling) of the Qualified Product with the new wedding date up to the same quantity of the original order. Customers eligible for a Free Reprint will receive a one-time promotional code to be used to create an order for a replacement Qualified Product. The promotional code may only be used toward such a substitute Qualified Product and must be ordered within ninety (90) days of the Notification Date and may not be used toward any other products included in such order. This offer is subject to change without notice and may be terminated by WeddingWire at its discretion.

Short on time? If your reprint is requested within five business days of your wedding date, you may get a refund instead.

Got questions? We’re here to help.