Whistle Stop Depot Reviews

1 | Tucson, AZ
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1 Reviews for Whistle Stop Depot

Recommended by 28%

1.4 out of 5.0
  • Quality of service 3.0
  • Professionalism 1.0
  • Flexibility 1.0
  • Value 1.0
  • Average response time 1.0
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  • Melanie

    Melanie · Getting married on 12/11/2021

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    bad owner, pretty place

    Although this venue is nice, and the coordinator that came to the rescue in the end, Monique, was wonderful. The aspect of working with the owner of this facility was atrocious. I was the maid of honor for my best friend's wedding at the end of October. The bride had been working with the owner for approx. 18mo prior to the event and not once during this timeframe from tour, up to the DAY OF THE WEDDING was there a consistent answer from her about things ranging from what was available for use, to the price of things. The only constant was her inability to not only remember what she promised to my friend, but to follow through on what she finally agreed upon. This facility cost around $2k, and while she stated originally that it would be fine to avoid expensive DJ costs by simply plugging in our own music storage system to their sound system, in the end she stated that we would HAVE to use her sound person and oh by the way that's another $300, but he's not an actual DJ so you still need to provide someone who will run the music while he is only in charge of essentially turning on the equipment and microphones. In the original contract that was signed there was no start or stop time written, nor was there any documentation about the number of hours that was allotted for the day, or a price point for going over those set hours. The bride came up with a start time of 4pm so the owner suggested she have the set up time for chairs, etc. be at 11AM. However, the week of the wedding she told her that since we are starting at 11AM that we only have the facility for 10hrs so we would have to be completely out of the facility by 9pm. When the concern with this was expressed to the coordinator, Monique, she tried to do her best to work with us and stated she would as the owner if it would be ok if we stayed until 10pm as pick up for tables and chairs had already been scheduled for 10:15pm. The day before the wedding the coordinator finally got her answer and had to tell us that in order to stay until 10 we would have to pay another $125, which we begrudgingly paid. During the initial tour the owner said brides often use their piano and balcony/staircase for entrance to the ceremony, then two weeks before she stated "oh well normally that's an extra charge, but I suppose we can make an exception for you" she also stated that in order to use the piano we would have to pay someone to have it tuned. Luckily it didn't need tuning, but had it needed that, it would have been another charge upwards of $300. We were told that during the change over from ceremony to reception there would be a cocktail hour where popcorn and an open drink station for non-alcoholic drinks could be provided as well as a signature drink. At the rehearsal we were told by the way the popcorn machine is down. Three hours before the ceremony we were told there would be no signature drink, and if we still wanted to provide sodas for the guests that they would have be stored in their ice chests on the outside porch, instead of at the bar. Five days before the ceremony we were told if we wanted the ceremony and reception set up in under 2hrs we would have to ask some of the guests to help. Although our families seemed to have no problem helping, it seems ridiculous to expect a GUEST to move around tables and chairs because the owner doesn't provide enough staff. Essentially the coordinator Monique and the look of the facility is it's only saving grace. But, unless you are prepared to hire your own staff and wedding coordinator to deal with the headaches, record every conversation and be prepared to shell out way more money than you were initially quoted, I'd suggest looking or another spot. Thank you Monique for all your help. You are a great coordinator and I hope you get the opportunity to work with a more capable owner.

    Sent on 11/01/2018

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