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W Retreat & Spa - Vieques Island Reviews

W Retreat & Spa - Vieques Island

W Retreat & Spa - Vieques Island

Vieques, PR
4.8 out of 5 rating, 20 Reviews
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Reviews

4.8 out of 5 rating
20 Reviews
  • Quality of service
    4.8 out of 5 rating
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    4.8 out of 5 rating
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    4.8 out of 5 rating
95% Recommended by couples

Awards

20
WeddingWire Couples' Choice Awards 2017 Winner
WeddingWire Couples' Choice Awards 2015 Winner
  • S
    Scarlett Sent on 12/16/2016
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    The W Vieques was our dream location for our wedding. We had our ceremony our Paradise Edge, moved to the Firepit Lawn for our cocktail reception and into the Upper Sorce Terrace for our reception. Our night could not have been more beautiful. Vanessa was a dream to work with in planning and had established relationships with all of the vendors we chose which was so helpful in planning from the US and she helped to coordinate our officiant. Our simple all-white decor was beautiful and fit right in with the natural elements of the hotel and with the setting overlooking the ocean. The food was amazing and every option that was offered could not have been more thoughtfully prepared and plated for amazing presentation. Everyone had the best time and had only amazing things to say. We feel it was great value for our money. We are so lucky to have had such a remarkable event!
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    Melanie Sent on 10/27/2016
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    To describe this venue in one word it would have to be, simply put, magical. My husband and I have stayed at W Hotels around the world and have always been pleased. We didn't even visit this location prior to the wedding. Vanessa did an absolutely outstanding job at coordinating with us from afar, and went above and beyond to make sure our stay and wedding was flawless. Everything they did exceeded our expectations, and I have heard from every guest that it was the most beautiful wedding they had ever seen. If you are looking for a magical, effortlessly beautiful, romantic and natural wedding setting, this is for sure your destination.
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    Ashley Sent on 06/07/2016
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    We had our forty person wedding ceremony and reception at the W Vieques in April 2016. Everything was absolutely perfect about our weekend and wedding day. The ceremony location was on Paradise Edge which gives a beautiful backdrop of the water without having to walk through sand. The reception was on the Sorcé upper deck which is a great option if you want an outdoor reception, but with a roof in case it rains. Plus the upper deck at Sorcé is gorgeous! In addition to the wonderful scenery and aesthetic of the W, the food for the reception dinner was absolutely delicious. The cake turned out exactly the way I wanted it to in both taste and style. I couldn't have been happier with the dinner and multiple guests commented on how delicious everything was as well.
    Not only is the resort itself beautiful, but the whole staff on the day of the wedding was wonderful. Everyone was accommodating and very helpful, especially Vanessa, the wedding coordinator at the W. Vanessa was helpful from the moment we booked our wedding. She always answered my questions in a timely manner and was a huge help in my planning process. Our wedding would not have been as amazing if it wasn't for Vanessa's expertise and help during planning and on the day of the wedding. Our day couldn't have been more perfect and we couldn't be happier about choosing the W Vieques for our wedding!
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  • B
    Bianca Sent on 03/08/2016
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    We were married at the W on Leap Year Day, an intimate family ceremony. Our time there was magical, and our wedding was perfect. Vanessa made everything possible and beyond easy for us! We absolutely loved it there and were sad to go home. A week later, we still miss it. Thank you to everyone there, and Vanessa for all of you warmth, passion and excellence. You are pros!
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    Amy Sent on 09/03/2014
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    I wish I could give this place more stars! The W is not just a hotel - it is heaven on earth! The grounds are stunning - the staff and the service was bar none impeccable - the food was exceptional! Thanks to Iris and her amazing staff my husband and I got to have the wedding of our dreams (exceeded our dreams actually). A funny thing happened while we were there...tropical storm Bertha! The air link and ferries were shut down and many of our guests could not arrive! We were devastated to say the least! Well, Iris was a godsend - she handled communication with all of our vendors and was able to move our wedding to the following day! Most of our guests made it. It was magical! All the vendors they recommended were exceptional. We spent 7 days there and it wasn't enough! We can't wait to return. The food was great every day not just for our wedding. The beaches pristine and the pool too. The service was top notch - the people so nice! Ice water and towels are always available. Our guests loved their stay as well. I am so thrilled that we had our wedding at the W on Vieques!
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    Yolanda Sent on 04/16/2014
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    It's been 8 months since we got married and I have to say that our wedding planner Iris was amazing! Top Notch! It was a lot of fun working with her and she made me feel comfortable at all times. Her soothing & happy personality made us feel very special. We really enjoyed having her as our wedding planner. Our wedding day was absolutely memorable and very romantic! Thank you for all that you did for us especially being thousands of miles apart.
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    Jenniffer Sent on 01/23/2014
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    I am so happy I chose the W vieques for my wedding. They went above and beyond to make sure that everything was perfect and stunning on my special day. The venue is absolutely gorgeous. Everything was amazing, from the spa to the food to the quality of service.
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    Maggi Sent on 01/08/2011
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    The W in Vieques is amazing! The staff was very accomodating and the hotel truly lived up to their "Whatever/Whenever" motto. We couldn't have been happier with the choice of our venue. Our reception was at Mixx on the beach and the food was fantastic! I would definitely recommend the W in Vieques to any couple looking to have a destination wedding!
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    Davina Sent on 03/04/2011
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    My husband and I got married at The W Retreat & Spa in Vieques Island, Puerto Rico in December 2010. The hotel is absolutely amazing and the staff was very welcoming and accomodating at all times. Everyone went beyond the call of duty to ensure that our wedding went off without a hitch. The hotel itself is a must see in the Caribbean. It offers breathtaking views of the Atlantic Ocean and is only a short plane ride or ferry ride away from the main land. It is by far one of the best designed hotels that I've ever stayed at and is a place I would highly recommend to anyone planning a destination wedding. All of our guests loved the hotel and many of them are planning to go back for vacation. The day before the wedding, we had a Welcome Brunch on Vieques Green for our guests and it was amazing. Having brunch overlooking the ocean and listening to the waves splash at shore was unbelievable! The ceremony itself was held at Paradise Edge which is arguably the most exquisite area of the entire hotel. The landscaping on this particular area of the hotel is out of this world. It's a cliff overlooking the ocean which offers views of the main land and on a clear day St. Thomas. The reception was held on the W Lawn which gives you ample space to set up numerous tables for guests and the Yoga Pavilion is a great set-up for a dance floor. As you know the wedding process can be a stressful one but the W really took the "Whatever/Whenever" slogan to the next level by making us feel like our wedding was in very good hands! Special thanks to Haydee Soto, Naddine Quarrie, and Tara Mullane for the phenomenal service provided to us during this special time in our lives which made our moment that much more special!
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    Ashley Sent on 01/09/2011
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    I wanted to give a huge compliment to the entire staff at the W Retreat and Spa – Vieques. My husband and I got married on September 1st at the W and that is right when Hurricane Earl was approaching. We wanted to have a destination wedding and my husband being from Puerto Rico, we did some research and found Vieques. Having been in the hotel industry and my husband currently in, we knew the service the W would provide for our guests. My husband contacted Haydee Soto in sales for the W Vieques and she scheduled us an appointment to tour the hotel while we were there last February. The hotel was not open yet, but the General Manager spent close to 3 hours with us touring the resort, showing us rooms, and possible locations we could have our wedding. We can recognize customer service and we were completely WOW’d by our first experience. Just days before our big day, Hurricane Earl was reaching a category 4 hurricane right over Puerto Rico. The staff was unbelievable and the level of service never changed and made all the guests feel safe! The day before our wedding, no planes were flying in or out of San Juan or Vieques Airport, which meant that over half of our guests would not be able to make it. My husband and the staff at the resort worked all morning to make sure everyone made it to the island safely. By the rehearsal dinner, every one of our guests was at the W and ready to help us celebrate our wedding. The day of the wedding the weather was perfect and we could not have asked for anything better! The GM and the staff were again showing what great customer service they provide when our flowers had not arrived on the island. With the hurricane, our florist had not been able to receive our flowers that day. The GM worked with the airline to ensure that the flowers would be on the next flight and a W employee met the plane at the airport and took them to the florist. Everything worked out beautifully and our wedding was amazing. To us customer service goes such a long way, and our guests had the time of their lives because of the service they received. One more point, enough cannot be said about Tara Mullane. She did everything to ensure that we had the wedding we had been planning and working for all year long. From the ceremony to the food served at the reception, you couldn’t have asked for anything more from the team at the resort. We love Puerto Rico, we love Vieques, and we love the W Retreat and Spa Vieques Island, and we will be back again to enjoy the people who make your “Whatever, Whenever” dreams a reality…
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    Nicole Sent on 04/16/2011
    5 out of 5 rating
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    The reason I looked into the W Retreat was that it was a Starwood brand and through corporate bookings that my company had made for us many times, I was familiar with the modern luxury and professionalism that this hotel chain offered. Like all the other W Hotels I have stayed at, this hotel was very accommodating to all of our friends and families that made the trek. Their entire staff were WONDERFUL from day one in the planning stages to the very last minute we left the retreat. Mostly I feel everyone talks about the phenomenal ocean views, ultra modern clean hotel, and other things they have gotten to be known for. I just want to comment on how delicious the food that Alain Ducasse was behind. Our guests still talk about it as one of the main things that comes up when we relive the memories of our wedding.
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    Akta Sent on 01/19/2011
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    My husband and I were very lucky to be this properties first wedding. I know what you must be thinking, the first bride and groom at a brand new property... Surprisingly, everything went very smoothly. While everyone was learning from our event and something’s were trial and error, we couldn't be happier with how everything turned out.
    Haydee Soto (Sales Manager) was great, and certainly stepped up when we needed her assistance the most. Jonathan Heath (GM) took a lot of time out of his busy day to show us around the property and share his vision during our site visit. Robert, Oscar, and Tara made my wedding day perfect! While our DJ showed up at the property, in less than perfect condition, Oscar and his staff took care of it and I had no idea until after the ceremony of what had occurred. Chef Lynn and Chef Sebastian prepared fantastic menus for our rehearsal dinner and reception. My cake was just as I had envisioned and we even had custom drinks created by the head mixologist.
    Andrea and Oria from Spa Chakra were fantastic! Oria's attention to detail and focus was admirable and I loved how my hair and makeup turned out on the day of our wedding.
    Our family and friends were in total awww of the property, the friendliness of the staff and special attention that each and every person received from our group. 7 months later, and they are still talking about the wonderful time they had and cannot wait to go back.
    The property certainly stands by their motto of Whatever, Whenever as any request we had it was taken care of. The property rolled out the red carpet for us and took care of working with our vendors and made sure everything went as smoothly as possible. We had a few people whose flights were cancelled and couldn’t make it until the day of the wedding, and Oscar and his team were at the airport to pick them up and quickly get them to the property so that they could be ready for the ceremony.
    All of our events were held outdoors and we did have a slight rain storm pass through in between cocktails and the reception and the W staff was out there getting all of the tables and chairs out of the rain and quickly reset it all after the storm passed through. No one would have even known that the storm came through, and the tables, chairs, and centerpieces looked as though there had been no storm. Our fireworks even went off on queue.
    You are probably thinking, that I have only stated the good in this review, but we all know that being the first bride and groom probably had its short comings along the way. However, if there were any, I assure you they were corrected very quickly and it’s not even worth mentioning.
    I hope my review helps you to see what a fantastic property this is and the level of attention that your event could receive will be heartwarming. My husband and I couldn’t have picked a better place to start the rest of our lives together at.
    Thank You W Retreat & Spa – Vieques Island!
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    Bonnie Sent on 05/10/2015
    4.9 out of 5 rating
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    We couldn't have selected a better venue for our small, destination wedding. The W in Vieques is top notch - the location is incredibly picturesque, the staff is extremely accommodating, and our guests had an incredible time. We worked with Vanessa Valedon who truly made our wedding! She worked with us to get our marriage license, if any guests had any issues - she worked directly with them to resolve them, she worked with me to schedule my trial and wedding day makeup and hair appointments. She served as director on the of the wedding to make sure everything went off without a hitch. I'm sure there is a lot more she did behind the scenes because everything ran so smoothly!

    The W recommended vendors and we booked our flowers and photographer from this list months in advance. However, we thought we could do our own music, but ran out of time. Vanessa introduced us to a DJ doing a wedding at the hotel that weekend and we booked him for Tuesday (just two days after we met him). Thank goodness - this took a load of stress off of us!

    Our guests loved the venue (although most didn't like the small plane they had to take to get to the island). Most stayed for a full week. We put together a website ahead of time which included details for our guests such as where to eat off the property, how to rent a jeep, and what to do on the island which they all said they found helpful.

    We would highly recommend this venue for a destination wedding and we cannot wait to return for further vacations!


  • B
    Brian Sent on 07/03/2017
    4.8 out of 5 rating
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    We worked with Vanessa at the the W to coordinate our dream destination wedding in Vieques. On site, she was calming and extremely accommodating, helping us through the ups and downs of our three day event.

    The hotel itself is absolutely stunning. Our guests raved about the quality of the service from the staff and the wonderful food on property. We held our ceremony at Paradise Edge and we couldn't ask for a more memorable site, with the sun reflecting off the ocean and the waves echoing our vows. Even though the resort was fully booked on our holiday weekend, it still felt intimate and never crowded, which is a feature we couldn't find at many other venues.

    The team at the W treated us like family and we'd like to thank Vanessa, Nathalie, Nicole, Ricky, Kaytee, Bahia, Hiram and the rest of the fantastic staff.
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    Cynthia Sent on 02/19/2017
    4.8 out of 5 rating
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    The venue is absolutely breathtaking. It's a challenge to get there due to the location but I wouldn't change a thing. My guests are still talking about this hotel and the wedding ceremony site a week later. It's so beautiful that you can get away with minimal flowers and decor.
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    Charlene Sent on 10/01/2016
    4.8 out of 5 rating
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    The W Retreat exceeded our expectations and went beyond what we could hope for! The wedding was so beautiful and amazingly done! The on sight wedding coordinator, Vanessa, was very helpful and quick to respond to all my needs the week of the wedding. She met with me before the wedding to walk through the venue and all the options incase of rain (as this was an outdoor wedding). The day of the wedding she checked in regularly to keep me informed of how everything was moving along. We did end up having to move the reception due to possible rain and she worked directly with the decorator, DJ, etc. We didn't have a wedding planner but she definitely made us glad we didn't spend the money as she helped us in everything!
    The day of any wedding is typically stressful but Vanessa really helped me stay as calm as possible. Everything ran smoothly and we could not have been happier!
    Aside from the great team they have the property itself is amazing and very well maintained. We chose the location because it was the first place my husband and I visited the first time we came to Vieques four years before. The property was just as beautiful as we remembered and better.
    We planned the wedding from London, UK so it was a bit difficult coordinating a time to discuss the wedding, however, Vanessa answered all our questions and worked with us to ensure everything was the way we wanted.
    We would absolutely recommend this venue!
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    Corinne Sent on 01/17/2015
    4.8 out of 5 rating
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    Where to start? The staff at the W was extremely accommodating and the wedding coordinator, Iris, was an absolute pleasure to work with. They listened to our every need, and truly made our big day and welcome reception the day before special. The scenery at the hotel is amazing (better than the pictures, which is usually not the case). The only thing that wasn’t ideal is the transportation to the island. CapeAir left our bags in San Juan, due to amount of luggage they can fit on the small plane, and the flight was delayed out to the island. The W picked our bags up in the morning, and did everything they could to make it less painless without our belongings. We shipped some things for the wedding day out in advance via USPS, which was a great idea (thanks again Iris!). We can’t wait to go back for our 1-year anniversary. This place truly earns the name “retreat” – it is a germ in the Caribbean!
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    Brandon Sent on 12/23/2014
    4.8 out of 5 rating
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    We had our wedding on property as well as the reception and a pre-wedding cocktail hour. The on-site coordinator was so very helpful and accommodating to our needs and requests. Everything the wedding, catering, bartending, and "whatever whenever" staff did made our whole week - and especially the big day - full of flawlessly perfect memories. I highly suggest anyone looking for a Caribbean wedding venue check out the W in Vieques.
  • User1526021 Sent on 02/03/2014
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    Perfect venue, amazingly scenic, peaceful and colorful. The place is stunning!! Super attentive and professional staff. If you want a dream wedding, look no further.
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    Grisell Sent on 01/08/2011
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    Unfortunately I have very little positive feedback about my whole experience getting married in the W... The service with the first persona that contact me was very good but it all changed the 3 times the W changed contacts person, the lack of organization was so obvious!!... The activity was ok but I know my coordinator and parents had a lot of problems with the service and the rooms in the hotel as well. In my wedding night the "suite" that we stayed the telephone nor the air conditioning was working so obviously we didn't have a great night... Eighty percent of my guests (including us) had problems when they were going to check out because the hotel were charging them tickets from other people. It has been 5 months since I have been married and are still having issues with charges made to my husbands credit card first of all without permission and charges that weren't ours. Obviously I haven't given any good comments about the hotel when asked except about the service given in the hotel (bar, restaurant, lounge, room service, spa). I would never recommend this venue for a wedding nor to stay, sorry...

    W Retreat & Spa - Vieques Island's reply:

    This wedding was the second wedding celebrated after our opening. The ceremony and reception went as scheduled with no glitches. The problems mentioned, were unfortunate operational issues which may occur at any newly operating hotel. It's our hotels standard practice to have 2 managers service a destination wedding one that negotiates and one that will service the events, and this is disclosed at the planning stage. It's now a year later since our opening and we have successfully celebrated many weddings apparant by the other testimonials posted. We do regret, not fully meeting or exceeding this bride's expectations and respect her opinion.
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