Towne Transport/Annapolis Trolley Reviews

63 | Annapolis, MD
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63 Reviews for Towne Transport/Annapolis Trolley

Recommended by 92%

63
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4.6 out of 5.0
  • Quality of service 4.5
  • Professionalism 4.6
  • Flexibility 4.7
  • Value 4.5
  • Average response time 4.5

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Towne Transport/Annapolis Trolley 1
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  • Melissa

    Melissa · Married on 09/29/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Great service!

    Towne Transport provided a shuttle from our hotel to our venue. Their team was very friendly throughout the whole process and guests seemed happy with the ride! This is a great company that works with you to figure out exactly what you need for your event. Would highly recommend!

  • M

    Marjorie · Married on 07/07/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I highly recommend Towne Transport. My daughter's wedding was a destination for both bride and groom's families with wedding service at the Naval Chapel and reception at a nearby hotel. Cindi was so helpful with coordinating the buses and schedule, we could not have done it without her. Everything was perfectly timed! The day ran so smoothly, and we could not have done it without Cindi and Towne Transport. Thank you!!

  • K

    Kathleen · Married on 09/30/2017

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We were really happy we hired the trolley for our wedding day! It just made driving from the church to the reception more special for us and our wedding party! The driver was nice and on time and they played whatever music we wanted. Enjoyable experience!

    Towne Transport/Annapolis Trolley 3
    Towne Transport/Annapolis Trolley 4
  • M

    Melanie · Married on 05/13/2017

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We worked with Elizabeth to arrange shuttle service for our wedding guests. She was really helpful in explaining what options for shuttles would be best for us. We had multiple pick-up and drop-off points in Annapolis between hotels, ceremony, and after party, and they handled it flawlessly without any issues. The drivers were prompt and knowledgeable, and we would definitely use them again.

  • K

    Katie · Married on 04/29/2017

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I wanted a unique way to arrive to my ceremony, and a trolley from Towne Transport was the perfect choice! My reception venue (the Oaks) was about a half hour from my ceremony and we between our bridal party and family members staying at the Oaks with us, we had about 30 people to transport to and from the Oaks to the church.

    Elizabeth is the coordinator and she was lovely to work with. She responded quickly and made suggestions on how to execute the logistics for the day. There were no hidden or surprise fees (tip is already added). They charge per the hour so you have some flexibility with times and are not locked into a set about of time beyond what you need.

    The trolley arrived on time and decorated for a wedding! My husband and I did not want to see each other before the ceremony so we went in separate trips. The driver did not dilly on returning to pick us ladies (and my parents) up and stuck to the schedule. When I realized I left the rings (ugh!) in the cottage at the Oaks, he did didn't hesitate to turn around and take us back, and then hustled to get us to he church on time! After the ceremony, he was outside the church ready to go. It was 90* and he had cranked the air to make sure it was cool and had water in a cooler. He didn't even blink an eye when my photographer took us on detours for pictures. We were very pleased with him and his fantastic customer service.

    The trolley is adorable and made for some awesome wedding photos. We would definitely use them again without hesitation should the suitation arise.

  • M

    Melissa · Married on 12/17/2016

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Towne transport was great! My wedding was in December and we thought the weather would be mild so when first planning we did not book transportation, however as it approached, the weather report took a turn for icy and 40 degrees. I contacted Elizabeth on month before the wedding and luckily they had availability. They showed up on time and it all worked out perfectly!

  • S

    Shelby · Married on 07/23/2016

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Towne Transport, more specifically our contact Elizabeth, was absolutely fantastic to work with. We rented a trolley for our bridal party and a bus to transport our guests to the church and back to the hotel for the reception. They were prompt and everyone raved about the ease of the transportation. Our bridal party trolley was also fantastic. It was easily 97 degrees that day and our driver showed up with a cooler of water to assure everyone was staying hydrated while driving around for pictures. We were so pleased with our experience with Towne Transport and would definitely recommend them to any future brides.

  • K

    Katelyn · Married on 06/11/2016

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We used Annapolis Trolley for transportation to and from the Naval Academy Chapel for our wedding party. It was such a comfortable and fun experience! I definitely recommend them if you are looking for a special Annapolis touch for your Wedding Day!

  • M

    Meaghan · Married on 11/21/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We recently used Annapolis Towne to transport our wedding party and families to our ceremony and reception. Jennifer and Mandy were incredibly responsive, and worked with us to figure out the best itinerary and transport options to meet our needs. Our driver was really friendly, too, and kept everything running on time! We would definitely recommend Annapolis Towne to others for weddings and other special events.

  • M

    Marla · Married on 08/01/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Highly recommend Towne Transport! Used them for my wedding and they were SO great to work with! Jennifer and Bobby were both so patient and accommodating! She was so nice as I asked for multiple quotes with multiple scenarios for transportation. And Bobby, our driver, was so friendly and professional - even as we held him up some leaving a little later than planned. They constantly monitor and change route if there is traffic so you get to your destination safely and on time. Everything went seamlessly and we are so happy we hired them and would definitely do so again!

  • A

    Anna · Married on 07/25/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I had my heart set on having a trolley, so when our original trolley canceled on us, I was so happy that Annapolis Trolley was able to work with us! A trolley was the best choice we could have made for transporting the wedding party. Everyone had a great time and it was much easier to get in and out of than a limo. It was also a great photo op. Lastly, I have to say our driver was great. Our wedding was the same day as an anime convention and the gay pride parade in Baltimore. Even though he was unfamiliar with Baltimore, he took it in stride and was able to get us where we needed to be.

  • S

    Shannon · Married on 05/30/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We used towne transport for the bridal party before the wedding, and for the guests to be transported to the venue before and after the ceremony. They were great. We made adjustments to our contract several times, and each time, they were helpful. I highly recommend them!

  • P

    pat · Married on 05/22/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    we used Towne Transport not for a wedding, but for transportation for the USNA Graduation. they were PERFECT. Timely, professional, polite. Best investment i made was hiring this company. I dealt with Elizabeth and Virgil was my driver, there are not enough words to say about them.
    Patty Parenti

  • User3521600 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    They were excellent. On time, very professional, I felt very calm with them transporting us.

  • L

    Lauren · Married on 09/13/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We had a great experience with Towne Transport for our wedding in Annapolis in September 2014. We used two shuttles to transport our guests from their hotel to the church and then back. The shuttles were very nice and provided a great option for guests. We had originally set up just one shuttle, however when our number of guests increased, Towne Transport was very flexible in allowing us to add a second shuttle to accommodate more guests. Setting up the logistics of transportation is a stressful part of wedding planning (especially with many out of town guests), but everything seemed to run very smoothly with Towne Transport! We would definitely recommend them!

  • W

    Whitney · Married on 07/26/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We used two school buses for our wedding, and it was a great economical options while throwing in a fun twist for our guests. Jennifer was wonderful t to work with the whole time, very responsive and good with answering questions. We popped onto the buses before they left at the end of the night and the bus with our friends was so ecstatic and saying how great the driver was, and he in turn said that he had a great bus. It was perfect for our wedding!

  • A

    Ashley · Married on 06/21/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We were so pleased with Towne Transport! We used them for our transportation for our rehearsal, rehearsal dinner and wedding day. They know the Annapolis area so well and were able to help us come up with a timeline for our wedding that would work well. We were so impressed by them and it made logistics for the wedding so incredibly easy. Our wedding was at the Naval Academy Chapel and there are several restrictions for getting on the grounds and they were very knowledgeable about everything! We are very lucky to have had them and I would recommend them to anyone!

  • User4130852 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Jennifer and the whole Towne Transport team were SO great! Coordinating over 100 out of town guests in 4 separate hotels was not an easy task and Jennifer and the team there made it possible! She took the time to walk through every detail with me down to the minute. She showed up on our wedding day to make sure everything was going as scheduled, she held umbrella's for everyone when the rain started, and made sure everyone was happy! Our driver was fun and patient and made a few stops for us when asked! They were AWESOME!

  • S

    Shelby · Married on 04/12/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Jennifer from Towne Transport was incredible! We needed our guests to get to the Naval Academy Chapel and then across the bay bridge for the reception and this company took care of everything! Our guests loved the transportation & they were professional, on time, and so easy to work with!

    Worth every penny!

  • L

    Lindsay · Married on 05/10/2013

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Excellent Service!! Jennifer at Towne Transport is amazing. We were not sure of what we needed when we first called, but she walked us through and made extremely helpful suggestions. One of which was to include a line on our response card about guests who wanted to use our transportation. This was very helpful in gathering our final numbers. The drivers were kind and prompt and everything was perfect. Jennifer saw us through the entire process and made sure the service we received was as promised. Highly recommend!

  • M

    Melissa · Married on 04/21/2013

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Towne Transport provided perfect service for our wedding. The shuttles were on time or early, the driver (Joe) was friendly and drove safely, and Jennifer was responsive to all of my emails.

  • D

    Danielle · Married on 09/22/2012

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We worked with Jen on getting shuttles for our guests from the hotel to the wedding venue on kent island as well as transportation for the bridal party. She presented me with a number of options and was very responsive and helpful through the process. I highly recommend Towne Transport

  • L

    Laura & Patrick · Married on 07/21/2012

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Jennifer with Towne Transport was a huge help and wonderful to work with for our wedding. She helped us determine what type of transportation we needed for our expected amount of guests and made herself available to speak with anytime. The day of the wedding, Jennifer was there to keep everything organized. A few of our guests were stuff in traffic and she had the bus wait for them so they did not miss the ride to the wedding. It was easy to work with her team and we are very appreciative. Thanks, Jennifer!!!

  • J

    Jamie · Married on 05/05/2012

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Flexible shuttle service. Easy to communicate with and Jennifer was a big help in setting up for the big day. They were on time picking up the groom and ensured my parents arrived on time as well. The only miss was at the end of the wedding some of the guest were told they were unable to get on the shuttle because it was full and it was the last shuttle.... Easily fixed when I ensured with the driver they would come back for one last trip and they did! Thanks You for the prompt service Keith and Jamie Holland

  • K

    Kate · Married on 04/27/2012

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Towne Transport was a pleasure to work for our wedding. Towne did a great job coordinating the transportation over the bay bridge for both the wedding party and the guests. All the buses were on time and Towne made it very easy for our guests. All three buses were clean and in great shape and we heard nothing negative about the trip over the bay bridge. Jennifer did a great job working with our event to coordinate the arrival and departure of everyone involved with our wedding. We are both very happy we decided to use Town Transport