Total Wine & More Reviews
View more informationReviews
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Quality of service 4.7 out of 5 rating
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Average response time 4.6 out of 5 rating
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Professionalism 4.7 out of 5 rating
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Value 4.7 out of 5 rating
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Flexibility 4.7 out of 5 rating
Awards
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Featured
Anna P. Sent on 11/16/20225 out of 5 rating-
Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Best customer service
Our local total wine did amazing on helping us pick the right spirits and beers to have for our wedding. They made sure to help us decide on how much we would need. -
Quality of service
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Erica Sent on 11/26/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The total wines in Milford really helped me out and they make sure that my bar was very full service bar at my wedding reception
Liquor selection that they gave me for my wedding was perfect everyone loved it even the winds they were so nice at total wine’s that I might use them again for another event -
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Erin H. Sent on 11/10/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Easy and Fast
We ended up needing to provide alcohol for our open bar (we just waited until the week before to get everything) and Total Wine made the process of picking everything out easy. From recommendations by staff, easy only ordering, and easy return of any unopened and not chilled bottles made choosing them easy. -
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Jamie S. Sent on 11/21/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great experience
I absolutely felt like we got the best value for all the drinks and were able to pick exactly what we wanted with great guidance from staff. So glad we went with them! -
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Jacqueline Sent on 02/06/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Excellent customer service
My fiance and I were looking at this as out vendor for our wedding. The customer service and responsiveness to our questions was quick and friendly. This vendor would have been a great choice if my fiance and I hadn't chosen to go with a destination wedding instead! -
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Allison M. Sent on 05/10/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Totally Worth It
Total wine and more was so great to get our wedding liquor from, and let us return unopened wine, liquor, or champagne as long as the label was in good shape. Was really nice because we were able to overbuy (just in case) but were still able to return plenty that wasn't consummed. -
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Nik K. Sent on 10/22/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Total Wine
Marta was super helpful and knowledgeable in recommending products and Helping us pick out what we needed for our wedding -
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Chenoa Sent on 03/02/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Highly recommend! 10/10
Total wine was wonderful, I highly recommend them to any prospective couple! -
Quality of service
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Christina H. Sent on 02/17/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Easy, Affordable, and Great Service!
We used Total Wine for the wine, champagne, and liquor for our wedding. Rob Moshein was the Wine Sales Associate that helped us with the selection process. Rob was patient and thorough, asking us about the details of our wedding to help make the best recommendations for us. He also allowed us to sample a few different wines and champagnes so we could pick the ones that were perfect for us. The whole process was very easy and the prices were fantastic! We paid at the time of pickup, just a couple days before the wedding. Everything was ready to go and just as we expected. Total Wine also lets you return unopened bottles, however, we had the perfect amount for our wedding, so we didn’t end up needing to return anything (just took home the extra 6 bottles of wine that were left over). I would absolutely recommend Total Wine if you are looking for an alcohol vendor for your wedding. -
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Julie Sent on 10/21/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Total Wine - Louisville
We had our wedding consultation in Louisville at the St. Matthews location. We spent two hours with Bryce. She was wonderful! It was one of our best wedding planning experiences so far!Total Wine & More's reply:
Hi Julie - we're glad to hear you had such a great time! We hope the rest of your planning goes just as smoothly and we're glad we got to be part of your planning experience! -
Quality of service
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Kate A. Sent on 01/02/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
A spirited party
Everyone at Total Wine was fantastic. We scheduled our consultation appointment online, which was very easy to navigate. The actual consultation was really fun. We tried a whole bunch of their wines, and our consultant, Walter, helped us stay under our budget. He was very knowledgeable about their inventory, the wines themselves, and what would fit our party well. He was also great in recommending volume and variety so we could have a fully stocked bar. The beer selection was also tremendous. We saved thousands going this route, and I would fully recommend them.
If they could do anything differently, it would be to offer delivery service as we did have to cart the booze around ourselves. -
Quality of service
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Brianna L. Sent on 12/04/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great Alcohol option!
All my SO and I wanted was beer and wine that we liked, so that’s what we got... at a great price with Total Wine. Cannot recommend more! -
Quality of service
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Katie Sent on 12/03/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
awesome great to work with
I worked with Brian in estero he was great , we over ordered and total wine took everything in return that we didn't use . and there pricing was very comparable to surrounding stores -
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Kayla Sent on 01/04/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Happy shopping!
The staff was knowledgeable and able to help us find exactly what we needed to craft our signature drinks -
Quality of service
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Amandalee Sent on 11/04/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I love Total Wine
Total Wine has customer service that is second to none. They gave fabulous advice, allowed us to return anything we didn’t use and were just incredibly helpful in every way. Huge thanks to Ryan at the West Hartford, CT store, he was the easiest vendor to work with by far throughout our entire wedding process! -
Quality of service
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Adrianne Sent on 12/13/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Incredible vendor
My husband and I were incredibly grateful for the staff and their expertise pertaining to wines and Prosecco. We were pleasantly surprised by the white wine and Prosecco options. Our guests loved our wine and Prosecco selections. Also, they were very accommodating with making changes to our order on the day of pick-up! We highly recommend Total Wine & More for your special day or any day for that matter! -
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Susan S. Sent on 12/07/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Flawless Service
We made an appoint online for a wedding consultation, and received several emails leading up to the day. When we arrived we were met by a staff member, I don't remember his name but he was amazing! We had a list of all the items we were needing to pick out from our bar vendor. He went over several different options of bourbon and tequila for our signature cocktails, in all sorts of price ranges. He also explained a few things here and there about what would taste the best and avoid pesky hangovers. He was friendly and knowledgeable and we really had a good time with it. We next moved on to picking wines, and he was super on top of all of the options there as well. We were given an inventory list and he said to go ahead and make the order and put the bar owner as the pickup person. It really was as easy as that. This was something fun in the whole wedding planning process, and all the drinks were perfect! I will also add that if you have leftover unopened bottles you can return them!! Thanks Total Wine!! -
Quality of service
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Alexa Sent on 11/05/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Budget-friendly and prompt service
I already loved Total Wine, but I love them even more so after my big day! They had anything and everything I needed, with plenty of stock to chose from. I had forgotten to pick up a couple of mixers, but was able to order for pickup online two days before my wedding. Everything turned out to be a perfect amount for our guests and everyone seemed to love the quality of the drinks! Will continue to have Total Wine be my go-to for future events.Total Wine & More's reply:
Hi Alexa - thanks for sharing your experience with us! We hope you got to share some of your favorites from TWM with your guests, as well as found some new ones you like! Congrats on your wedding! -
Quality of service
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Karyn S. Sent on 11/13/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Helpful and Professional
Very friendly, helpful and took the time to go through all the beverages I need to order for my rehearsal dinner party and wedding. Just wish they had an in-home delivery service -
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Alex Sent on 11/05/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great Selection With Amazing Customer Service
We loved Total Wine! They had an amazing selection and very competitive prices! Their staff was very helpful and even though we overbought, we were able to return everything that we didn't use! It was amazing and I'd highly recommend them! -
Quality of service
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Lavonne Sent on 11/03/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Weird initially but....
Our consultant was on vacation when we went to pick up our alcohol and they couldn’t find our order. Finally found it and everything was good. Price was greatTotal Wine & More's reply:
Hi Lavonne - Thanks for writing a review! We're glad that you were able to come in for a consultation and that you're happy with your order. Thank you for being patient with the team - we apologize for any inconvenience! -
Quality of service
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Gregory B. Sent on 11/13/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Total Wine
Working with Total Wine was the easiest part of the wedding planning. The service was convenient and direct to the point. We were well stocked with beer and wine for the wedding at fantastic prices. I recommend to anyone who is getting married to use Total Wine and More you will not regret it. -
Quality of service
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Samantha Sent on 10/22/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great place for alcohol!
Came here and got all my beer for the wedding, they have a great selection at a good price!Total Wine & More's reply:
Hi Samantha - we're glad you found what you were looking for and at a good price! Thanks for taking the time to write a review! -
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Morgan Sent on 10/31/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Qulaity Service
they were able to help me and my now husband figure out how much alcohol we would need for our wedding reception based on the number of people. the Gainesville FL store is always so helpful. I shop here on a regular basis -
Quality of service
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Jessica Sent on 10/16/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
So Many Options
We were able to get a variety of alcohol for our wedding by visiting this one stop shop. Their pricing was good and the staff was very helpful.Total Wine & More's reply:
Hi Jessica - thank you for including us in your wedding! We're so happy we were able to help you plan this piece of your special day! -
Quality of service
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