The Spoiled Lady Reviews
The Spoiled Lady
Franklin, TNReviews
4.4 out of 5 rating
25 Reviews
4.4 Good
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Quality of service 4.3 out of 5 rating
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Average response time 4.6 out of 5 rating
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Professionalism 4.3 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 4.5 out of 5 rating
88%
Recommended by couples
Awards
25
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Whitney Sent on 01/28/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Spoiled Lady is the place to go if you are looking for a beautiful dress at an affordable price. I found my dress here and I am so thankful that I did! The staff was so friendly and helpful. They let us take pictures, look through the racks to see if we liked anything, and gave us suggestions. I would highly recommend this shop to anyone looking for there dress.The Spoiled Lady is the place to go if you are looking for a beautiful dress at an affordable price. I found my dress here and I am so thankful that I did! The staff was so friendly and helpful. They let us take pictures, look through the racks to see if we liked anything, and gave us suggestions. I would highly recommend this shop to anyone looking for there dress. -
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Kathy Sent on 12/17/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I enjoyed my experience at The Spoiled Lady. I was overwhelmed by larger stores and got the one-on-one assistance I needed here. However, they were not pushy, but were "just right" :) They also offered a wonderful lady for alterations, who did a great job.I enjoyed my experience at The Spoiled Lady. I was overwhelmed by larger stores and got the one-on-one assistance I needed here. However, they were not pushy, but were "just right" :) They also offered a wonderful lady for alterations, who did a great job. -
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Rachel Sent on 02/03/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This was the first spot I visited to try and find my wedding dress. I could not have had a better experience. I did come on a Thursday so the whole place was to ourselves, which is a huge plus! It is a quaint boutique located in downtown Franklin. It did not have an overwhelmingly amount of dresses to choose from, but all different styles. (I am the type who does not want to try on 30+ dresses!) The owner Dee helped us and gave us wonderful service. She is attentive, funny, and gives you just enough space so you can decide what you like. I left feeling so happy and with the dress I wanted. I could not recommend this place more!This was the first spot I visited to try and find my wedding dress. I could not have had a better experience. I did come on a Thursday so the whole place was to ourselves, which is a huge plus! It is a quaint boutique located in downtown Franklin. It did not have an overwhelmingly amount of dresses to choose from, but all different styles. (I am the type who does not want to try on 30+ dresses!) The owner Dee helped us and gave us wonderful service. She is attentive, funny, and gives you just enough space so you can decide what you like. I left feeling so happy and with the dress I wanted. I could not recommend this place more! -
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User1398574 Sent on 10/24/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Everyone was so amazing helping me pick a wedding dress out. Stress free and so easy! They have a gorgeous selection of dresses and know how to make a bride feel beautiful and special. I am so grateful for such an awesome experience and I highly recommend getting a wedding/prom dress at The Spoiled Lady. The store really gives you a small hometown feeling in a big city. That's the best kind in my opinion! Thanks to everyone for all of your help! You have made my wedding dress shopping experience so memorable. :)Everyone was so amazing helping me pick a wedding dress out. Stress free and so easy! They have a gorgeous selection of dresses and know how to make a bride feel beautiful and special. I am so grateful for such an awesome experience and I highly recommend getting a wedding/prom dress at The Spoiled Lady. The store really gives you a small hometown feeling in a big city. That's the best kind in my opinion! Thanks to everyone for all of your help! You have made my wedding dress shopping experience so memorable. :) -
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Sondra Sent on 01/01/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Words can't express how grateful we are for your customer service. Our entire wedding day was flawless. The bridal party looked phenomenal. Thank YOU for making our wedding so special and perfect! I will continue to shop at the Spoiled Lady! Dee, we can't thank you enough for finding my dream wedding dresses!Words can't express how grateful we are for your customer service. Our entire wedding day was flawless. The bridal party looked phenomenal. Thank YOU for making our wedding so special and perfect! I will continue to shop at the Spoiled Lady! Dee, we can't thank you enough for finding my dream wedding dresses! -
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Kara Sent on 01/26/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Spoiled Lady by far was the best experience I had with wedding dress shopping. I had been to 4 other vendors and no one was as friendly and helpful as these gals, including the owner. They genuinely were concerned with making sure I found the right dress, not just any dress, and totally worked with my budget! My mom, sister, and I had such a great experience with them, and would recommend them to any future bride!The Spoiled Lady by far was the best experience I had with wedding dress shopping. I had been to 4 other vendors and no one was as friendly and helpful as these gals, including the owner. They genuinely were concerned with making sure I found the right dress, not just any dress, and totally worked with my budget! My mom, sister, and I had such a great experience with them, and would recommend them to any future bride! -
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User1191638 Sent on 06/07/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I had a wonderful experience at the Spoiled Lady. From the moment I walked in the door, all of the girls made it clear that they were there to help me and not to hassle me. I was given freedom to pick out my own dresses in privacy. The girls helped me find a few after my initial choices that were similar to the dresses I had picked out. They didn't force me to wear a corset or anything I didn't want to do. They girl stood outside the dressing room, only helping when I asked for it. Being a very modest person, this meant a lot to me. When I made my decision, the girls were so excited and helpful. They didn't push me to pick out other items, which I was very grateful for. Overall, my experience at the Spoiled Lady was much better than at other big name places. It's such a beautiful and serene environment. I highly recommend it to others.I had a wonderful experience at the Spoiled Lady. From the moment I walked in the door, all of the girls made it clear that they were there to help me and not to hassle me. I was given freedom to pick out my own dresses in privacy. The girls helped me find a few after my initial choices that were similar to the dresses I had picked out. They didn't force me to wear a corset or anything I didn't want to do. They girl stood outside the dressing room, only helping when I asked for it. Being a very modest person, this meant a lot to me. When I made my decision, the girls were so excited and helpful. They didn't push me to pick out other items, which I was very grateful for. Overall, my experience at the Spoiled Lady was much better than at other big name places. It's such a beautiful and serene environment. I highly recommend it to others. -
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Heather Sent on 11/16/20115 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Spoiled Lady helped me find the perfect dress and bridesmaid dresses! From the minute I walked in the door everyone there is so friendly! They all made me feel so comfortable as I was trying to find the perfect dress! They made mine and Cliffs day so special!!!! Dee you were so much help I couldnt have done it without you!!! Everything was ready to be picked up just as the day I asked!!! I will def recommend The Spoiled Lady to everyone!!! Thank all you guys for all your help and for being so friendly!!! For any of my other dress needs you guys will be the one I come too!!!! love all you guys!!!!The Spoiled Lady helped me find the perfect dress and bridesmaid dresses! From the minute I walked in the door everyone there is so friendly! They all made me feel so comfortable as I was trying to find the perfect dress! They made mine and Cliffs day so special!!!! Dee you were so much help I couldnt have done it without you!!! Everything was ready to be picked up just as the day I asked!!! I will def recommend The Spoiled Lady to everyone!!! Thank all you guys for all your help and for being so friendly!!! For any of my other dress needs you guys will be the one I come too!!!! love all you guys!!!!The Spoiled Lady's reply:
Heather! We loved working with your GREAT family on your special day! You were such a joy and always kept us laughing. We know that you and Cliff will have an amazing journey ahead of you and we can't wait to hear about it. Congrats on your new house, can't wait to see it. Best Wishes, The Spoiled Ladies -
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Brittney Sent on 07/29/20115 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I bought my wedding dress from The Spoiled Lady. The staff there went above and beyond to make my experience wonderful! I recommend them to any bride!I bought my wedding dress from The Spoiled Lady. The staff there went above and beyond to make my experience wonderful! I recommend them to any bride!The Spoiled Lady's reply:
Thank you so much for choosing The Spoiled Lady! We loved working with you and your sweet mom! Wishing you many years of happiness! -
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Amber Sent on 09/27/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The spoiled lady was friendly and so helpful in getting all my bridesmaids their dresses. I had absolutely no complaints and when you are dealing with planning a wedding, this is the kind of vendor you want on your side. Everything with them was 100% stress free. The best part was that they had the best prices around for the dresses I wanted!! I would HIGHLY recommend The Spoiled Lady to anyone looking to make their dress shopping a better experience!The spoiled lady was friendly and so helpful in getting all my bridesmaids their dresses. I had absolutely no complaints and when you are dealing with planning a wedding, this is the kind of vendor you want on your side. Everything with them was 100% stress free. The best part was that they had the best prices around for the dresses I wanted!! I would HIGHLY recommend The Spoiled Lady to anyone looking to make their dress shopping a better experience! -
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Chelsea Sent on 07/26/20105 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The staff at Spoiled lady helped me find the dress that looked great for my body type but was allso the style I wanted and was well within my price range. They actually pulled multiple dresses well under my budget. I appreciate that they weren't trying to make a larger profit off me! I walked in and had my dress in hand in less than an hour!The staff at Spoiled lady helped me find the dress that looked great for my body type but was allso the style I wanted and was well within my price range. They actually pulled multiple dresses well under my budget. I appreciate that they weren't trying to make a larger profit off me! I walked in and had my dress in hand in less than an hour!The Spoiled Lady's reply:
Chelsea! Being a part of your wedding gown selection was so much fun! You and your sweet mama always made us smile! We thought your gown was perfect for you! May you and Josh have many years of happiness! -
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Chelsea Sent on 07/28/20115 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The staff was wonderful. I had my dress within 2 hours of walking in the door! Alterations were done and the dress was in my possession within a month of getting engaged, plenty of time to get Bridal portraits taken. Stayed well under budget and got exactly what I wanted and was fitting for my body type.
Very accomodating to my guys for tuxes and prices were good!The staff was wonderful. I had my dress within 2 hours of walking in the door! Alterations were done and the dress was in my possession within a month of getting engaged, plenty of time to get Bridal portraits taken. Stayed well under budget and got exactly what I wanted and was fitting for my body type.
Very accomodating to my guys for tuxes and prices were good!The Spoiled Lady's reply:
Thank you so much for your kind words. We enjoyed working with you and can't wait to meet that sweet bundle of joy! -
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Kayla Sent on 07/26/20105 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
One Word: WOW!!! I looked near & far for my dream dress & FINALLY found it at The Spoiled Lady! Not only were Dee & the Spoiled Ladies AMAZING but helped me pick out shower invites, jewelry, shoes, etc! I had a blast everytime I went into the store! The Spoiled Lady can't be beat when it comes to value, service & selection! If they don't have what you are looking for..they will find it! :) Love Love Love these girls! Thank you for helping me find my DREAM dress!!!!One Word: WOW!!! I looked near & far for my dream dress & FINALLY found it at The Spoiled Lady! Not only were Dee & the Spoiled Ladies AMAZING but helped me pick out shower invites, jewelry, shoes, etc! I had a blast everytime I went into the store! The Spoiled Lady can't be beat when it comes to value, service & selection! If they don't have what you are looking for..they will find it! :) Love Love Love these girls! Thank you for helping me find my DREAM dress!!!!The Spoiled Lady's reply:
Kayla Sweet Kayla! You were a complete delight to work with! We were sooo excited about your dress and the way you smiled everytime you put it on was priceless! Thank you for allowing us to be a part of your very special day! -
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Amy Sent on 07/30/20115 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Dee, the owner of TSL, was our wedding coordinator. She did a fabulous job! Not only is she calm and in control, but she is also so much fun to work with. She also did some of the draping and decorating for the reception. Everything turned out perfect. The big day can be so stressful, but I always knew that she had everything under control and that I did not have to worry. Thank you, Dee, for making sure my day was amazing!Dee, the owner of TSL, was our wedding coordinator. She did a fabulous job! Not only is she calm and in control, but she is also so much fun to work with. She also did some of the draping and decorating for the reception. Everything turned out perfect. The big day can be so stressful, but I always knew that she had everything under control and that I did not have to worry. Thank you, Dee, for making sure my day was amazing! -
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Amy Sent on 07/29/20105 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
They were very helpful with every aspect I needed for my wedding party and my attire! They had very good prices and were willing to work with me.They were very helpful with every aspect I needed for my wedding party and my attire! They had very good prices and were willing to work with me. -
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Laurie Sent on 11/16/20105 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I have not needed their wedding services for myself, but I always mention The Spoiled Lady when I hear others talk of weddings. Dee was nice enough to donate a dress for a silent auction I held, and it brought the highest amount for a single item. Their selection always has the latest styles and trends with regard to your personal uniqueness. I highly recommend The Spoiled Lady for events throughout your life from invitations for everything, jeans to jewelry, and of course for the wedding dress and attire of your dreams!I have not needed their wedding services for myself, but I always mention The Spoiled Lady when I hear others talk of weddings. Dee was nice enough to donate a dress for a silent auction I held, and it brought the highest amount for a single item. Their selection always has the latest styles and trends with regard to your personal uniqueness. I highly recommend The Spoiled Lady for events throughout your life from invitations for everything, jeans to jewelry, and of course for the wedding dress and attire of your dreams!The Spoiled Lady's reply:
Thank you so much for your sweet review. We love being involved in the community. So glad your auction item helped. -
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Kaitlyn Sent on 08/18/20174.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The ladies were so helpful! They helped me to find the perfect dress! My dress and accessories arrived quickly, and I was notified immediately. They also recommended me to an alterations location that I love!The ladies were so helpful! They helped me to find the perfect dress! My dress and accessories arrived quickly, and I was notified immediately. They also recommended me to an alterations location that I love! -
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User1592434 Sent on 04/21/20144.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I loved working with Spoiled Lady-they have a great selection of bridal gowns.I loved working with Spoiled Lady-they have a great selection of bridal gowns. -
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Christie Sent on 01/22/20144.7 out of 5 rating
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Quality of service 4.5 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.5 out of 5 rating
Walked in and felt right at home. Mrs. Dee was so great with my daughter. We had a awesome experience. My daughter tried on only a few dresses and knew which one from the first what she wanted. Our first bridal shop stop and our last.
All Brides needs to go here for a visit
Christie SchneidWalked in and felt right at home. Mrs. Dee was so great with my daughter. We had a awesome experience. My daughter tried on only a few dresses and knew which one from the first what she wanted. Our first bridal shop stop and our last.
All Brides needs to go here for a visit
Christie SchneidThe Spoiled Lady's reply:
Thank you so much! She was a pleasure to work with as were you mom! I can't wait to see pics of her big day! Thanks so much for coming in! -
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Rachel Sent on 08/18/20124.4 out of 5 rating
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Quality of service 4.5 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.5 out of 5 rating
The spoiled Lady was my choice for my wedding dress. I had a bit of a mishap happen the week of my wedding, and I wish it had happened earlier but Dee really pulled everything together and in the end it worked out wonderfully. The only advice I have is that they really cater more to the columbia store and the Franklin store could do amazing if it was tendered to a bit more and had a seamstress in Franklin to help with the clients there.The spoiled Lady was my choice for my wedding dress. I had a bit of a mishap happen the week of my wedding, and I wish it had happened earlier but Dee really pulled everything together and in the end it worked out wonderfully. The only advice I have is that they really cater more to the columbia store and the Franklin store could do amazing if it was tendered to a bit more and had a seamstress in Franklin to help with the clients there. -
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User1575355 Sent on 04/03/20144.2 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
I really enjoyed my experience at the Spoiled Lady. It's such a cute little boutique and though their selection is smaller than some of the other shops I went to, their dresses are beautiful. I found my dress here and as soon as I walked out the ladies of the shop oowed and awwed all over me. I felt so special. They also did their best to get me the best deal on my dress and provided the seamstress as well. If you're looking for a great dress shopping experience, go to the Spoiled LAdyI really enjoyed my experience at the Spoiled Lady. It's such a cute little boutique and though their selection is smaller than some of the other shops I went to, their dresses are beautiful. I found my dress here and as soon as I walked out the ladies of the shop oowed and awwed all over me. I felt so special. They also did their best to get me the best deal on my dress and provided the seamstress as well. If you're looking for a great dress shopping experience, go to the Spoiled LAdy -
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Sara Sent on 07/26/20113.6 out of 5 rating
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Quality of service 3.5 out of 5 rating
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Average response time 3.5 out of 5 rating
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Professionalism 3.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
I didn't look too far to find my perfect dress and I got it on sale at the Spoiled Lady which I was very happy about. The first part of my experience was fantastic, but closer to the wedding my experience caused a lot of stress for my family and me. I went in for my dress fitting at the end of April and was told that because it was Prom season my dress wouldn't be ready until mid to late May, which was fine because my wedding wasn't until July 9th. However, by mid to late June I still had yet to hear from them. I called the store on a Monday and was told that my dress would be ready by the weekend. Then the weekend came and I still hadn't heard from them. This time my mom called and was assured that my dress would be ready by Monday or Tuesday of the following week. However, when we called again they said it wouldn't be ready til Thursday. Finally we were informed my dress was ready, when we went to go try it on they claimed they had been calling us since Tuesday, but we hadn't received a call. Thankfully the dress fit perfectly. My mom paid the alterations balance and we left it at the store to be steamed. We arranged to pick it up the following weekend. However, when we went to pick up the dress they tried to make us pay for our alterations again. My mom had to go search for her receipt to prove our payment and I stayed in the store while they checked their records. As I was waiting I overheard that when they accept a payment they don't keep the name with the check they do everything by check # and amounts. Eventually they confirmed we had made our payments. Even though everything worked out in the end, I would be hesitant to do business with them again.I didn't look too far to find my perfect dress and I got it on sale at the Spoiled Lady which I was very happy about. The first part of my experience was fantastic, but closer to the wedding my experience caused a lot of stress for my family and me. I went in for my dress fitting at the end of April and was told that because it was Prom season my dress wouldn't be ready until mid to late May, which was fine because my wedding wasn't until July 9th. However, by mid to late June I still had yet to hear from them. I called the store on a Monday and was told that my dress would be ready by the weekend. Then the weekend came and I still hadn't heard from them. This time my mom called and was assured that my dress would be ready by Monday or Tuesday of the following week. However, when we called again they said it wouldn't be ready til Thursday. Finally we were informed my dress was ready, when we went to go try it on they claimed they had been calling us since Tuesday, but we hadn't received a call. Thankfully the dress fit perfectly. My mom paid the alterations balance and we left it at the store to be steamed. We arranged to pick it up the following weekend. However, when we went to pick up the dress they tried to make us pay for our alterations again. My mom had to go search for her receipt to prove our payment and I stayed in the store while they checked their records. As I was waiting I overheard that when they accept a payment they don't keep the name with the check they do everything by check # and amounts. Eventually they confirmed we had made our payments. Even though everything worked out in the end, I would be hesitant to do business with them again.The Spoiled Lady's reply:
I am so sorry that you did not find your experience at The Spoiled Lady to be 100% satisfactory! We strive to make sure that every customer is completely satisfied with our service. Your input was extremely appreciated and we will take this as an opportunity to evaluate our current system and hope to improve, to better server others. We hope you had a beautiful wedding day and we wish you lots of happiness in your days to come. If you have a formal event in your future, come back and let us treat you like a queen! -
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User1065089 Sent on 01/10/20132.6 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 3.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
I was EXTREMELY disappointed with the customer service at The Spoiled Lady, specifically by the owner. Once the dress was sold, I felt as if they didn't want to have anything to do with me and didn't want to fix it. I never once got measured for alterations, but rather, the owner just told the seamstress an estimation which made me drive from Nashville to Franklin 3 times and it still wasn't right so I had to take it to the seamstress myself and finally got it taken care of. They didn't steam it when I took it out of the store either. The dress was beautiful, but I would not recommend The Spoiled Lady to anyone. It caused me much stress the week of the wedding when I had a million other things to worry about!I was EXTREMELY disappointed with the customer service at The Spoiled Lady, specifically by the owner. Once the dress was sold, I felt as if they didn't want to have anything to do with me and didn't want to fix it. I never once got measured for alterations, but rather, the owner just told the seamstress an estimation which made me drive from Nashville to Franklin 3 times and it still wasn't right so I had to take it to the seamstress myself and finally got it taken care of. They didn't steam it when I took it out of the store either. The dress was beautiful, but I would not recommend The Spoiled Lady to anyone. It caused me much stress the week of the wedding when I had a million other things to worry about! -
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Kaitlin Sent on 07/19/20171.3 out of 5 rating
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Quality of service 0.5 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 0.5 out of 5 rating
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Value 0.5 out of 5 rating
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Flexibility 1.0 out of 5 rating
I was able to make my appointment when I needed and they were flexible. However, when I got there no one greeted me with a smile. The lady was waiting for me in the back and just yelled at me "to come on back." She was hanging up dresses from a photo shot they had the weekend before. I showed her dresses I was interested in and she had us starting picking out dresses while she finished up cleaning. Once I was ready to try on dresses she didn't come into the dressing room with me to help. I had to hand her dresses through the curtain every time exposing my naked body to the whole store multiple times. I kept trying to hand the dresses through the side that wasn't facing the entire store but she kept grabbing from the other side. So you're welcome to everyone who got a free show. While trying on dresses she hardly smiled. She was talking to the rest of the staff about ordering food and I started to feel like I was interrupting her lunch time. Not to mentioned she had told us at the beginning she hadn't had breakfast yet and kept going to the back to eat. I was very disappointed in the service and professionalism of the store. She didn't know my name even though everyone who was with me said it multiple times and I told her on two different occasions.. This was my very first place I went to and I felt like I was a burden to everyone for being there. Even though we wanted to use Street Tuxedo, I am not sure we will be going back to this store.I was able to make my appointment when I needed and they were flexible. However, when I got there no one greeted me with a smile. The lady was waiting for me in the back and just yelled at me "to come on back." She was hanging up dresses from a photo shot they had the weekend before. I showed her dresses I was interested in and she had us starting picking out dresses while she finished up cleaning. Once I was ready to try on dresses she didn't come into the dressing room with me to help. I had to hand her dresses through the curtain every time exposing my naked body to the whole store multiple times. I kept trying to hand the dresses through the side that wasn't facing the entire store but she kept grabbing from the other side. So you're welcome to everyone who got a free show. While trying on dresses she hardly smiled. She was talking to the rest of the staff about ordering food and I started to feel like I was interrupting her lunch time. Not to mentioned she had told us at the beginning she hadn't had breakfast yet and kept going to the back to eat. I was very disappointed in the service and professionalism of the store. She didn't know my name even though everyone who was with me said it multiple times and I told her on two different occasions.. This was my very first place I went to and I felt like I was a burden to everyone for being there. Even though we wanted to use Street Tuxedo, I am not sure we will be going back to this store. -
Quality of service
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User1238863 Sent on 07/12/20130.4 out of 5 rating
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Quality of service 0.0 out of 5 rating
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Average response time 0.5 out of 5 rating
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Professionalism 0.5 out of 5 rating
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Value 0.5 out of 5 rating
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Flexibility 0.5 out of 5 rating
I had a horrible experience with The Spoiled Lady, and I hope no one else has to endure the months of stress, disappointment, money, and time that this place cost me. I am not a wedding diva type--I simply wanted a pretty dress that fit me. There were major errors in alterations that ruined my dress and a complete lack of concern from the owners and the seamstress. Although I live in Nashville, I chose the Spoiled Lady in Columbia because they had the dress that I was looking for at the best price. However, it needed some alterations, and I was assured repeatedly by the owner, salesperson, and seamstress it was no problem to fit the dress to my size.During my first fitting, the wedding dress was gaping open in a way that was embarrassing and unacceptable. The seamstress, Kay, just looked at me nonchalantly, and said, “You’re too small for the dress. I can’t do anything.” She showed no empathy or desire to help.The owner as well stood by and watched this conversation and said there were no returns on dresses. We persuaded her to try again. She also never took measurements so I had to make a 1-hour drive on four different occasions.The final time she did not show up for the appointment. The salespeople kept saying she was just running late. However, when I called the seamstress, she said that she was not coming to the store, and the dress was there. When I tried on the dress,it seemed as if she had altered the dress in spite. She sloppily and hideously chunked both sides UNEVENLY. The salesperson apologized profusely, but could do nothing. Although the seamstress ruined the top and never even touched the bottom of it as promised, I decided that I could not trust the seamstress to make any further damages to the dress. I paid full price for my dress and the alterations, and I took the dress home. The owner was made aware of the problem, but she gave me no apologies or returned money.I get that mistakes happen, but the disrespect I endured was unacceptableI had a horrible experience with The Spoiled Lady, and I hope no one else has to endure the months of stress, disappointment, money, and time that this place cost me. I am not a wedding diva type--I simply wanted a pretty dress that fit me. There were major errors in alterations that ruined my dress and a complete lack of concern from the owners and the seamstress. Although I live in Nashville, I chose the Spoiled Lady in Columbia because they had the dress that I was looking for at the best price. However, it needed some alterations, and I was assured repeatedly by the owner, salesperson, and seamstress it was no problem to fit the dress to my size.During my first fitting, the wedding dress was gaping open in a way that was embarrassing and unacceptable. The seamstress, Kay, just looked at me nonchalantly, and said, “You’re too small for the dress. I can’t do anything.” She showed no empathy or desire to help.The owner as well stood by and watched this conversation and said there were no returns on dresses. We persuaded her to try again. She also never took measurements so I had to make a 1-hour drive on four different occasions.The final time she did not show up for the appointment. The salespeople kept saying she was just running late. However, when I called the seamstress, she said that she was not coming to the store, and the dress was there. When I tried on the dress,it seemed as if she had altered the dress in spite. She sloppily and hideously chunked both sides UNEVENLY. The salesperson apologized profusely, but could do nothing. Although the seamstress ruined the top and never even touched the bottom of it as promised, I decided that I could not trust the seamstress to make any further damages to the dress. I paid full price for my dress and the alterations, and I took the dress home. The owner was made aware of the problem, but she gave me no apologies or returned money.I get that mistakes happen, but the disrespect I endured was unacceptable -
Quality of service
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