The Lenox Hotel Reviews

The Lenox provided the best wedding we could have imagined. Period.

Neither of us live in New England anymore, but we knew Boston had to be where we tied the knot. Planning your wedding remotely makes it harder, right? Not when you choose the exceptional team at the Lenox.

We'd never heard of the hotel before. Thank god it surfaced in our research. It's literally like finding a pure diamond hiding in a stack of shiny jewels. Given the shockingly reasonable price (that includes taxes baked in), food selection, photos of the venue, perks offered in its wedding package, and ideal location in the city center, it didn't take long for us to choose the Lenox. It would prove one of the best decisions we ever made, not far behind marrying each other.

We didn't hire a wedding planner, but it didn't matter, because Alison at the Lenox ran the show from start to finish. Alison is a rock star who deserves to be paid like one. We were so lucky to have her as our coordinator. Never mind that she's got scores of other weddings to plan each year. It had no effect on her attention to detail, or the level of care she gave us.

The Lenox made it easy to customize our wedding. We got to adjust the menu (adding an entree option, reducing appetizer and hors d'oeuvres options) to reduce per-person costs while still providing guests with great food options. They accommodated every special feature we requested. They even made a room available for one of our guests to pump breast milk during the wedding festivities!

We got our first in-person look at the Lenox during the menu tasting, and they instantly made us feel special. The tasting was in a private room, with our names announced on a gold plaque at the door. The whole setup was classy, from our servers' attire to the plating arrangements to the wine service. The food was delicious, down to the vegan risotto they made special for my mother-in-law. And Alison was on point, demonstrating the professionalism, warmth, and precision that would show up again on the wedding weekend.

That still didn't prepare us for how incredible the Lenox turned out to be on the wedding weekend. Alison asked us for a list of VIPs staying at the hotel. (We chose our parents.) When we arrived, we discovered they were upgraded to corner rooms! Moreover, staying at the Lenox is like getting to lounge and stroll around your own urban castle for the weekend. It is the definition of elegance: From the comfy beds with welcome bags of chocolate truffles, to the bathrobes and slippers waiting in the closet, to the awesome window views of Back Bay, to the stately lobby that became our social center. The service is high-touch, right down to the valets who never fail to greet you at the door. They even gifted teddy bears to my niece and nephew!

The Lenox made it easy for us to store and organize all the wedding decor that we brought. They even helped bring in the giant box of flowers we brought back from the rehearsal dinner, stored them in the banquet fridge, and found a way to incorporate them into the reception the next night! Credit again to Alison. She was amazing the whole time. She ran an efficient rehearsal, worked easily with our wedding party, and took our packed schedule for the wedding day and kept everything on time. We were most grateful for how the Lenox team made us feel at home. A perfect example: On the wedding night, Alison somehow found time to leave a congratulatory note in our room, accompanied by a picture she took of us that same night!

The Lenox is also generous with its facilities. Both the ceremony and reception are in the Dome Room, a premier event space. It's a beautiful setting, was just the right size for our party of 120, and dancing under the dome is a magical experience. Our wedding party also had free use of the Board Room, which proved a great place to take an afternoon siesta and get ready. And the cherry on top: The newlyweds get the exclusive privilege of going to the rooftop (under the iconic Lenox sign) for photos. You get a sweeping view of Boston up there, and a feeling of serenity.

Oh, and we can't forget the food! It's fantastic. We had chicken and short rib options for the carnivores, both of which were hits. The biggest star was the wild mushroom ravioli, one of the best raviolis we've ever tasted. We highly recommend it. Perhaps the biggest food perk is that when you book a Lenox wedding, the wedding cake is included - provided by Dessert Works, a local bakery that gets its own 5-star review from us.

The verdict is in: The Lenox nailed it. We had a world-class experience. This is a premium venue with premium service, and for weddings they clearly have the premium playbook.