Tech Valley Shuttle Reviews

Reviews

• Featured

  Olivia M. Sent on 11/12/2022
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Beyond my expectations

  Tech Valley Shuttle was an absolute pleasure to work with. Easy communication, flexible with planning, an amazing value, the sweetest driver, and punctuality when it mattered most. You won't be sorry if you choose to have Tech Valley Shuttle as part of your big day!

  Tech Valley Shuttle was an absolute pleasure to work with. Easy communication, flexible with planning, an amazing value, the sweetest driver, and punctuality when it mattered most. You won't be sorry if you choose to have Tech Valley Shuttle as part of your big day!

  Tech Valley Shuttle's reply:

  We are glad your day was a success Olivia and it was our pleasure to be apart of it! May you carry that success throughout your union!
• Kristen G. Sent on 05/29/2019
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Thanks, Trent and Team!

  Trent and his team provided transportation for both my bridal party and wedding guests and did a magnificent job! They were reliable, cost effective and friendly! I would gladly use their services again!

  Trent and his team provided transportation for both my bridal party and wedding guests and did a magnificent job! They were reliable, cost effective and friendly! I would gladly use their services again!

  Tech Valley Shuttle's reply:

  Kristen,
  Thank you again for choosing Tech Valley Hospitality Shuttle for your weddings transportation needs. A special thanks for taking the time to leave a review. Its always our goal as a team to make each weddings transportation experience magnificent & we are happy that we were able to do so for you and your guests. From the entire team here at Tech Valley Hospitality Shuttle we again thank you and send our best.
• Kelley Sent on 12/23/2018
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Great Driver!

  Tech Valley Hospitality, we had a bit of a bump in our process, but everything went fine.
  
  Felicia, our driver, was amazing!! So sweet, considerate, got along with our guest sooo well!! Thank you Felicia!!

  Tech Valley Hospitality, we had a bit of a bump in our process, but everything went fine.
  
  Felicia, our driver, was amazing!! So sweet, considerate, got along with our guest sooo well!! Thank you Felicia!!

  Tech Valley Shuttle's reply:

  Kelley,
  
  Thank you again for choosing Tech Valley Hospitality Shuttle for your special day! We again apologize for the bump in the process but are happy everything went fine and Felicia was able to provide your group with top notch customer service! We wish you both the best in your new chapter and happy holidays to you and yours! :-)
  
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• Mara Sent on 03/12/2018
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  The team at Tech Valley Shuttle was amazing to work with for our wedding! Trent was so responsive and friendly whenever I reached out to him, and Christine and Kern were great drivers. Not having to stress about how my guests were getting from the hotels to the venue and back at the end at the night was an AMAZING feeling. Our guests had only positive remarks on the service. Thank you Trent and crew!!

  The team at Tech Valley Shuttle was amazing to work with for our wedding! Trent was so responsive and friendly whenever I reached out to him, and Christine and Kern were great drivers. Not having to stress about how my guests were getting from the hotels to the venue and back at the end at the night was an AMAZING feeling. Our guests had only positive remarks on the service. Thank you Trent and crew!!

  Tech Valley Shuttle's reply:

  Mara, Thank you very much for choosing us as your wedding groups transportation choice! I will be sure to share with both Kern and Christine you and your groups kind words! We also thank you for taking the time out to leave a review and we wish you and the groom the best moving forward!!!!! :-)
• Victoria Sent on 05/14/2019
  4.8 out of 5 rating

  4.8
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    5.0
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    4.0 out of 5 rating
    4.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Great service!

  Overall we were super pleased with our experience with Tech Valley. We hired a shuttle to take our wedding guests from the hotel to the venue and back at the end of the night. Trent was really responsive leading up to the day and figuring out contract details, and on the day of the wedding we weren't worried about a thing! The first wave of guests made it to the venue as scheduled, but then the shuttle didn't come back with the rest of the guests! We hadn't heard from anyone, so my husband called Trent to investigate and it turns out the engine overheated and the driver had to pull over and never made it back to the hotel.
  Fortunately our guests were able to Uber and carpool to the venue and we didn't end up too behind schedule, but we were all pretty worried!
  A heads up that something was amiss would have been great rather than us having to track someone down to find half our guests, but everything was right as rain by the end of the night and everyone took the shuttle back no problem.
  Trent even volunteered to refund us for the missed run, which was much appreciated!
  Overall we would absolutely recommend Tech Valley to anyone in need of a shuttle :)

  Overall we were super pleased with our experience with Tech Valley. We hired a shuttle to take our wedding guests from the hotel to the venue and back at the end of the night. Trent was really responsive leading up to the day and figuring out contract details, and on the day of the wedding we weren't worried about a thing! The first wave of guests made it to the venue as scheduled, but then the shuttle didn't come back with the rest of the guests! We hadn't heard from anyone, so my husband called Trent to investigate and it turns out the engine overheated and the driver had to pull over and never made it back to the hotel.
  Fortunately our guests were able to Uber and carpool to the venue and we didn't end up too behind schedule, but we were all pretty worried!
  A heads up that something was amiss would have been great rather than us having to track someone down to find half our guests, but everything was right as rain by the end of the night and everyone took the shuttle back no problem.
  Trent even volunteered to refund us for the missed run, which was much appreciated!
  Overall we would absolutely recommend Tech Valley to anyone in need of a shuttle :)

  Tech Valley Shuttle's reply:

  Victoria,
  Thank you for booking with us and for taking the time for leaving a review! As mentioned we did have a minor mechanical issue in the midst of your service, we are happy we were able to assure all your guests made it to the venue and we were able to complete the service. This was the first time we had an issue like this arise so we again deeply apologize and truly appreciate your patience you and your guests were a true pleasure to work with. From all of us here at Tech Valley Hospitality Shuttle we thank you again and wish you the best in your new chapter.
• Becca Sent on 08/29/2018
  4.8 out of 5 rating

  4.8
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    5.0
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    5.0
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    5.0
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0

  The shuttle was very clean and nice. Booking it was an ease I received quick responses. The driver was friendly, on time and accommodating

  The shuttle was very clean and nice. Booking it was an ease I received quick responses. The driver was friendly, on time and accommodating

  Tech Valley Shuttle's reply:

  Becca,
  
  We thank you for choosing us for your special day! It was a true delight servicing your group and we appreciate your kind words on the cleanliness, prompt communication, and overall experience. If we can ever be of any service to you in the future don't hesitate to contact us and we again wish you the best in your new chapter. From all of us here at Tech Valley Hospitality Shuttle we thank you.
  
• Jb Sent on 08/08/2022
  3.8 out of 5 rating

  3.8
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    3.0 out of 5 rating
    3.0
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    3.0 out of 5 rating
    3.0

  Decent Service

  A major plus of this company was how responsive they were. Karen was available by phone and email and was consistently polite and helpful. A pretty serious issue, however, was that one of the drivers got lost on the way back from the venue to our hotel and a guest had to direct them. This was late at night and could have been much more of a problem if one of our guests had not been on Google Maps at the time and noticed the issue.

  A major plus of this company was how responsive they were. Karen was available by phone and email and was consistently polite and helpful. A pretty serious issue, however, was that one of the drivers got lost on the way back from the venue to our hotel and a guest had to direct them. This was late at night and could have been much more of a problem if one of our guests had not been on Google Maps at the time and noticed the issue.

  Tech Valley Shuttle's reply:

  JB,
  
  Let us start by saying thank you again for choosing us for your big day! We truly appreciate your review as it offers insight to issues that can arise in this industry. As you mentioned it was quickly rectified and most importantly we loved the fact that you mentioned how responsive we were throughout the entire process as the customer experience is something we are obsessed with as a team. Thank you again and we hope to see you again the next time you have transportation needs.
• Chantel P. Sent on 10/14/2020
  1.4 out of 5 rating

  1.4
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    1.0 out of 5 rating
    1.0
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    3.0 out of 5 rating
    3.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0

  Lost deposit due to Covid

  Our wedding was scheduled for June 2020. We ended up cancelling due to state restrictions not allowing us to have the wedding we planned; therefore did not need transportation.
  
  This company will keep your deposit NO MATTER WHAT. Don't give them your money unless you know 100% you will be having your event.

  Our wedding was scheduled for June 2020. We ended up cancelling due to state restrictions not allowing us to have the wedding we planned; therefore did not need transportation.
  
  This company will keep your deposit NO MATTER WHAT. Don't give them your money unless you know 100% you will be having your event.

  Tech Valley Shuttle's reply:

  Chantel,
  
  As outlined in the agreement the $100 deposit is non refundable. Covid-19 has definitely been a damper on all of us, we are sorry that you weren't happy that you wouldn't be refunded. We did offer to change the date no questions asked, however the non refundable deposit is just that. We wish you the best moving forward!
• Rita G. Sent on 08/19/2022
  1 out of 5 rating

  1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0
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    1.0 out of 5 rating
    1.0

  Horrible experience

  DO NOT BOOK with this company. They are a nightmare - we booked a wedding shuttle over a year in advance of our wedding. Three weeks before, they called me to say they didn't have a bus available. Completely ignoring their obligations under their own contract, they refused to work toward an alternate solution such as using other vehicles in their fleet to cover our event. This level of incompetence and unprofessionalism is the last thing you want before a big event. Book elsewhere: use First Student Charter Bus (https://firstcharterbus.com/get-a-quote/) or Durham School Office: (518)266-9330

  DO NOT BOOK with this company. They are a nightmare - we booked a wedding shuttle over a year in advance of our wedding. Three weeks before, they called me to say they didn't have a bus available. Completely ignoring their obligations under their own contract, they refused to work toward an alternate solution such as using other vehicles in their fleet to cover our event. This level of incompetence and unprofessionalism is the last thing you want before a big event. Book elsewhere: use First Student Charter Bus (https://firstcharterbus.com/get-a-quote/) or Durham School Office: (518)266-9330

  Tech Valley Shuttle's reply:

  Rita, We are sorry again but as communicated we no longer have school buses on the road thus having to cancel this service. We tried our best to be helpful by connecting you directly with another school bus company after confirming they did have availability and could help. If we had vehicles within our fleet with the capacity needed we would've gladly taken care of this for you but we don't so we tried our best to make sure it would be a smooth transition for you . We also went ahead and processed a full refund right away so the funds would be there for your booking. Again we sincerely apologize as we tried our best to rectify and we wish you the best moving forward.
• Kevin Z. Sent on 05/31/2021
  1 out of 5 rating

  1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0
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    1.0 out of 5 rating
    1.0

  Rehearsal dinner shuttle

  Unfortunately, Tech Valley Shuttle was the worst experience for our wedding weekend. We paid for our guests to be shuttled back and forth from the hotel in Lake George to the venue two miles away in Lake George. Kern, our driver, seemed like he hated to be there. We asked if we could have the radio on since it’s was a fun party atmosphere and he turned on talk radio quietly. He didn’t say two words to anyone and was extremely unfriendly based on his expressions and lack of responding to passengers. Some guests who were pregnant wanted to leave one hour before the event officially ended and while we were paying for his service. He was sleeping in the drivers seat. They had to knock on the door to wake him up and they walked in and he stayed parked. They asked if he could drive them down the street to the hotel and he said “do you really think I’m only going to take you guys?” That’s why we purchased your shuttle… just a disappointment for all passengers. We purchased the service until 11 we had 30 people so it would be two trips back and forth. Half of the wedding was waiting and the first group got back to the hotel at 10:05. He was arguing that he didn’t have to go back to get the rest of the folks. Really? That literally makes no sense. I read great reviews by others and was excited to use their service, but this was awful. Hope for the best for future customers.

  Unfortunately, Tech Valley Shuttle was the worst experience for our wedding weekend. We paid for our guests to be shuttled back and forth from the hotel in Lake George to the venue two miles away in Lake George. Kern, our driver, seemed like he hated to be there. We asked if we could have the radio on since it’s was a fun party atmosphere and he turned on talk radio quietly. He didn’t say two words to anyone and was extremely unfriendly based on his expressions and lack of responding to passengers. Some guests who were pregnant wanted to leave one hour before the event officially ended and while we were paying for his service. He was sleeping in the drivers seat. They had to knock on the door to wake him up and they walked in and he stayed parked. They asked if he could drive them down the street to the hotel and he said “do you really think I’m only going to take you guys?” That’s why we purchased your shuttle… just a disappointment for all passengers. We purchased the service until 11 we had 30 people so it would be two trips back and forth. Half of the wedding was waiting and the first group got back to the hotel at 10:05. He was arguing that he didn’t have to go back to get the rest of the folks. Really? That literally makes no sense. I read great reviews by others and was excited to use their service, but this was awful. Hope for the best for future customers.