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Quality of service
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Average response time
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Professionalism
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Value
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Flexibility
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I had a terrible experience with St. Paul's Presbyterian Church. The church coordinator would be unresponsive for weeks and would then reply to only a portion of our questions. She was unaware of how many chairs they offered, what time we could enter the church, if they offered music and what was included in the wedding package. When we asked if they offered an officiant, she responded with her husband's contact information. He said he would provide required premarital counseling for $500 and then officiate for $350.
The interior is in terrible condition as they recently removed all of their pews and put down grey carpeting. Their only accessible restrooms are located upstairs which would be difficult for elderly guests. They don't have a bridal parlor and thus recommend everyone arrive ready. Parking is an even greater hassle.
We ended up canceling our contract with St. Paul's Presbyterian. When my fiance contacted the church coordinator to see what we should do, she avoided our phone calls and then pretended to be someone else. We finally had to contact a Deacon in order to officially cancel our contract.
Save yourself the trouble and book elsewhere!