Sonesta White Plains Downtown Reviews

My partner and I got married in March 2024, and the team at Sonesta White Plains Downtown helped make our wedding weekend a lot less stressful. For our wedding, we used the Sonesta for our wedding hotel block, as well as for an after party, and we could not have been happier with how everything worked out with our own rooms, as well the after party event, and the customer service onsite was probably the best we have ever experienced. When we first booked with Sonesta, we worked primarily with Amy, the Convention Services Manager, who was not only very professional, but also extremely responsive, as well as accommodating to what we needed for our guests. Amy and the Sonesta team were all very accessible throughout the entire process when working on organizing the specific timeline and requirements we needed. When it came to coordinating the drop-off and dispersal of the welcome bags for our guests staying at the hotel, as well for planning our shuttles to and from the venue, the Sonesta team made everything very simple and practically effortless for us, permitting us to worry about a few less things throughout the weekend.

From the start of our arrival, the staff at Sonesta made us feel as if we were VIPs, despite there being at least two other wedding blocks at the hotel that weekend. When we first checked in, we were immediately greeted by the onsite manager who made sure we had everything we needed and helped us with anything we could. Throughout the entire weekend, the customer service was impeccable, not only for my partner and I, but for all of our wedding guests at the hotel. All of the Sonesta staff were extremely kind and helpful. Additionally, the hotel itself is very nice and clean, and it looked like they had just recently renovated a lot of the various common areas. We also were allowed to use one of their brand new suites as the bridal suite and it was beautiful, and huge! It was also very spacious for the hair & makeup teams in the morning.

When it came to the after party, we worked primarily with Dwight, the Assistant Food & Beverage Manager at the White Plains Sonesta, and he was really great. He was tremendously helpful and accommodating when it came to helping us plan the after party, as well as during the event itself. Dwight made sure everything for the party was set up and ready to go before everyone arrived, and he consistently checked-in on us throughout the event to see if we needed anything. Additionally, the food during the after party and ordered as room service was all really good as well.

Overall, we had an amazing stay at the Sonesta White Plains Downtown during our wedding weekend and everything went very smoothly. We really cannot say enough great things about the Sonesta, the management team or the hotel staff at the White Plains location. They were all remarkable and the hotel was exceptional. We very highly recommend the Sonesta in White Plains, NY for your wedding hotel block and any related wedding events!

Sincerely,
Mr. & Mrs. David & Elissa Figueroa

We worked with Karine for our event planning. She was really easy and helpful, and very quick to respond to all of my e-mails. The hotel itself was clean and the rooms were amazing.

We reserved a room block for the wedding here and everything went perfectly! They followed up just prior to the wedding to ensure they had the correct information to share with guests. Couldn't have been happier.

Real bang for my buck. Great food and display. Top nitch service

My husband and I recently reserved a block of rooms at the White Plains Crowne Plaza for our March, 2014 wedding. From top to bottom, we could not be happier! We worked with Miguelina and Deana, who expertly guided us through the entire process. The hotel is newly renovated and is beautiful and elegant. The guest rooms are comfortable and offer all the amenities. The location is fantastic—easy access to the train station and located right near countless downtown restaurants and bars. It also offers a free shuttle to and from Westchester airport, which many of our guests used. We got married in New Rochelle, and the White Plains location was perfect for us.

We were given an excellent price on our block of rooms, which made staying at the Crowne Plaza an easy choice for our guests. Once our block was reserved, we were given a website link for our guests to easily make their reservations online (they were also able to book over the phone). We were given access to a tracking website where we could see which guests had booked and how many rooms had been reserved. The process was very easy for us and our guests (we ended up booking almost 120 rooms). The Crowne Plaza also offers rewards as you book more and more guest rooms.

My husband and I stayed in the Executive suite, which was spectacular. The living room was large enough for myself and 10 other girls to have hair and makeup done on the morning of my wedding. On our wedding night, my husband arranged for a romantic welcome of rose petals, champagne, and chocolate covered strawberries. Working with the staff at the Crowne Plaza was a joy, and we had an absolutely wonderful wedding weekend. The hotel itself is elegant and comfortable and the staff are friendly, helpful and professional. The Crowne Plaza has my absolute highest recommendation!

I used this hotel for out of town guests as well as my wedding night hotel. Given the issues my husband gave me at the time with his out of town guests, they were awesome. Alba LoBello was wonderful. She helped me when she didn't have to and made things so easy for me and my day. In addition, we had a great suite for two nights before we left for our honeymoon. I never thanked Alba like I should have...but if she is still with the hotel, she will do a great job for you! Highly recommended.

My wife and I used the Sonesta in White Plains as our hotel both for ourselves and our guests, we also hosted after drinks at the hotel bar and a brunch at the hotel breakfast (we did not have the actual wedding at Sonesta). The staff at the hotel were extremely communicative (special thanks to Amy for handling so many questions with so much grace). The largest suite was the perfect size for the bride and her group to get ready, the smaller suites were a little bit awkwardly laid out and small. The hotel handle the vendors coming in and out of the hotel with ease. The bar was the perfect place to host an after drinks celebration and they even stay open and extra hour for us.

We had a great experience with the Crowne Plaza in White Plains. James was our wedding coordinator. His communication skills were great – always answered our calls, emails, and was flexible with availability. I felt like the venue really make an effort to be accommodating and didn’t flat out say “no” to our needs. They would come back to us with options or a yes.

The food was great! The majority of the guests stayed in the hotel and had brunch the next day. My only complaint would be the noise in the hotel...but it wasn’t the venues fault. It was NYE and white plains is crazy at the time.

I definitely recommend the crowne plaza for a wedding. Try to work if James if you have an option.

I like to give this hotel the benefit of the doubt with the current circumstances of labor shortages. It’s truly a beautiful hotel! I (bride) got married at the end of June 2022 and they had numerous other wedding parties using the hotel as well. Although I did not have my room block here, I used the Sonesta for their 12th Floor Executive Suite to have my bridal party get ready for my wedding (hair & makeup). Because there is no bathroom in this suite, I stayed in the room next to the suite the night before with late check-out, so I was the first to arrive at the suite at 9AM and it was HOT in the room (at least 80 degrees). All the shades were open where the sun was rising, and all the lights were on, so I immediately pulled down all the shades and turned off the lights in hope this would help cool down the room. I’m not even sure why all of this wasn’t shut down from the last group they hosted in this room. There was only one built in AC/heat unit in the corner of the room which was blowing cool air but only straight up which did not accomplish the job. The front desk had stand up fan units delivered and pulled in to help, but that also didn’t get the job done. We had to open the double doors to the hallway where it was MUCH COOLER, exposing what was going on in our private Executive Suite to the guests on that floor. We called again for further help, so they had their maintenance technician add a piece of scrap metal to redirect the air flow towards the remainder of the room. I’ll say they tried what they can, but after 6 hours, the room did not get to the temperature we had anticipated. On top of the Executive Suite air conditioning problem, we had catering booked with a deposit down to serve breakfast and champagne for everyone we accommodated. This was scheduled to arrive at 9:30 AM but did not show. At about 11AM we called yet again to check up, they were unfamiliar with our request. We had to pull up our email confirmation to which then the catering manager realized he completely forgot about this reservation. They were very kind in accommodating with extra gifts and reimbursement for the inconvenience with everything arriving as soon as possible, which was still 2+ hours after the anticipated scheduled time. Aside from the issues keeping track of all the weddings going on at this busy season, and the issues with our Suite, the hotel is truly stunning, clean, and all services from the front desk to the catering manager and reservation specialists were fantastic. I hope and have faith that they can do better!

This hotel was really convenient for our guests, as it is near many of the great shopping and restaurants in downtown White Plains, as well as the train to access Manhattan easily. We so enjoyed working with our contact at the hotel - she was incredibly helpful and friendly. We did have two issues with the hotel - the welcome bags we setup for guests took some time to be delivered, and many follow-up calls from us. Also, two or three of our guests returned from our wedding late Saturday night to find that their room keys no longer worked, and they had been checked out (albeit, with bags still in the rooms). Overall though, our experience was a good one.