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Hacienda del Mar Los Cabos Resort, Villas & Golf Reviews

Hacienda del Mar Los Cabos Resort, Villas & Golf

Hacienda del Mar Los Cabos Resort, Villas & Golf

Cabo San Lucas, MX
4.4 out of 5 rating, 13 Reviews
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Reviews

4.4 out of 5 rating
13 Reviews
  • Quality of service
    4.4 out of 5 rating
  • Average response time
    4.3 out of 5 rating
  • Professionalism
    4.4 out of 5 rating
  • Value
    4.4 out of 5 rating
  • Flexibility
    4.5 out of 5 rating
84% Recommended by couples

Awards

13
WeddingWire Couples' Choice Awards 2018 Winner
  • Ashley
    Ashley B. Sent on 10/18/2018
    5 out of 5 rating
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    Wouldn’t change anything!

    The service in every department, especially the wedding event service, is absolutely incredible. I would not change a thing about our big day. The planning process was very easy from far away and leaves you with no stress. They took care of everything leading up to the event and would make anything happen without hesitation. There is no doubt that booking our event with the Sheraton Grand Los Cabos was the best decision we could have made. Our friends and family would agree!

    Hacienda del Mar Los Cabos Resort, Villas & Golf's reply:

    Hola Ashley,
    Thank you so much for your review and for trusting us for such an important moment of your life!! I will make sure to share your comments with the team, and we look forward to welcoming you and Taylor back!

    Sincerely,

    Marie Camilli
    Sales Manager
  • Ashley
    Ashley S. Sent on 06/22/2019
    5 out of 5 rating
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    Better than anticipated destination wedding!!

    Cindy was amazing! We live in California so we left a lot of the decisions making and trust in Cindy until we arrived for our wedding. Cindy greeted us when we arrived at the hotel and helped us and our guest get settled. She was always a phone call away if we had any issues. She had everything time lined and our wedding went better than perfect! Would highly recommend!

    Hacienda del Mar Los Cabos Resort, Villas & Golf's reply:

    Dear Ashley,
    Thank you very much for taking the time to share your experience with us.
    I will pass your comments to Cindy!
    We hope to welcome you and Kasra soon!

    All my best,
    Vanessa Santoyo
    Wedding Sales Manager
  • E
    Ethan Sent on 09/22/2017
    5 out of 5 rating
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    If I could give Jose and the team at the Sheraton more stars, I would!

    My wife and I had our ceremony and reception at The Sheraton in Cabo and truly had a wonderful experience from beginning to end. Jose and Vanessa (our coordinator) we're extremely responsive from the get-go and throughout the planning process. They worked hand-in-hand with our wedding planner to ensure that each detail was perfectly in place.

    Jose did an excellent job setting the expectation for our experience and following through. The food at the wedding was promised to be A+ and the venue delivered above and beyond our expectations. They organized the tasting, a walk through of all of the venues and even room tours.

    I could not recommend the Sheraton experience more to an engaged couple looking for a destination wedding in Cabo. It was perfect.

    Hacienda del Mar Los Cabos Resort, Villas & Golf's reply:

    Thank you so much for this wonderful review Ethan we will definitey pass on your comments to Vanessa! Definitely a magical Wedding that we enjoyed since the very beggining till the end.

    All best to you and Kate!
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  • J
    Julie Sent on 09/29/2017
    5 out of 5 rating
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    We renewed our vows at the lovely Hacienda del Mar 10 years after we tied the knot there! Both experiences were outstanding. All of our requests were beautifully executed and were better than we envisioned. The staff was so accommodating and wonderful to work with. For our vow renewal, we had dinner set up on the beach with beautiful lighting and candles. It was one of the best nights of our lives. I would highly recommend this venue!
  • C
    Cary Sent on 09/20/2017
    5 out of 5 rating
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    I always wanted a destination wedding. My Fiancé and I travel quite often. So, we both agreed that we wanted an intimate and small wedding. Cabo was our go to yearly beach relaxation vacation. It was time to look for a venue for our wedding, I couldn't go to Mexico because I was advised by my doctor to stay put in the U.S due Zika. I was pregnant at the time we were planning our wedding. So, I sent my fiancé and father to scout venues. I hired a planner to help them look for venues. They searched for two days. Sheraton Grand wasn't on my list. But they keep passing it every time the planner drove them around. On their last day in Cabo, my father decided to check out Sheraton. He loved it and so did my fiancé. As they were looking around, they came across Jose Pineda, who was there that day and spoke with them. According to my father and fiancé, he was pleasant to talk to and very articulate.
    To make this long story short, my father and fiancé found this place for my wedding. Now, for us ladies, can you imagine trusting two men locate a venue for your dream wedding? It was hard for me to believe them that it is what I would of wanted. But I did. I spoke with Jose a few times over the phone. He would return my emails and phone right away. Always pleasant and easy to talk to. I felt very at ease with him.
    I had my baby in January 2017 and my wedding was set for July 2017.I went to Cabo and stayed at the Sheraton a few times before my wedding to make sure all is well (I hired a planner).Jose Pineda was there to meet me and made sure I am taken care of. My father and fiancé couldn't have found an awesome venue for my wedding.
    Overall, Anything and everything that I wanted for my wedding came true. I had my wedding reception at the De Cortez Restaurant and the food was fantastic. I still think about how delicious everything was. We had so much fun and all of my guests still talk about the service they received., the food and everything else. We had an AMAZING time.

    Hacienda del Mar Los Cabos Resort, Villas & Golf's reply:

    Thank you very much Cary for such a glowing review! We enjoyed serving you and Joe! We look so forward to welcoming you back to celebrate your 1st Anniversary!
  • User2427573 Sent on 11/15/2015
    5 out of 5 rating
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    From the moment we booked the Sharaton and were assigned a wedding day coordinator, we knew we'd made the right choice. Not only were the venues gorgeous, the food delicious, Fabiola (our day of coordinator) made everything beyond perfect. In fact, all the staff at the Sheraton went out of their way to make us and our guests feel special.
  • L
    Lori Sent on 09/22/2017
    5 out of 5 rating
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    I cannot say enough about our wedding experience at Hacienda del Mar! Our wedding took place exactly 2 months after the devastation of Hurricane Odile and it's a miracle(what I mean by miracle is the hard work of Jose Pineda-Event Coordinator and his staff) it even took place. Jose worked tirelessly on every detail with us to make sure our day was just perfect, and I can say without any hesitation, he made it just so! This was not an easy task because we had to make adjustments due to the hurricane damage; they did such a great job you forgot there even was a hurricane. I must also compliment the banquet crew, as the food was absolutely amazing! I can honestly say, if I had to do it all over again, I wouldn't change a thing, the day was absolutely perfect!! Thank you Jose!!!!

    Hacienda del Mar Los Cabos Resort, Villas & Golf's reply:

    Dear Lori,

    Thank you so much again for your trust and for continuing with your Wedding plans at the Sheraton Grand Los Cabos, indeed the results will be remembered by many years to come!

    We look so forward to welcoming you back on your next trip in November!
  • R
    Rebekah Sent on 09/27/2017
    5 out of 5 rating
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    I had my wedding at The Sheraton Hacienda Del Mar and it was PERFECT. Jose Pineda was so professional, friendly, and accommodating, that working with him made my wedding feel truly joyful and and with barely any stress. The hotel is gorgeous, and guests told me repeatedly it was the best wedding they'd ever been to. Thank you Jose and thank you Sheraton Hacienda Del Mar for making my wedding perfect!

    Hacienda del Mar Los Cabos Resort, Villas & Golf's reply:

    Thank you Rebekah!
    We are obsessed with your beautiful pictures! We look so forward to welcoming you back soon!
  • Sarah
    Sarah B. Sent on 06/24/2019
    4.8 out of 5 rating
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    Perfect Wedding Venue

    We are so happy that we chose to have our wedding at the Sheraton Grand Hacienda del Mar in Los Cabos. Not only were the setting and venue beautiful, but they took such incredibly good care of us. Our wedding coordinator was responsive and super helpful, all the vendors were professional and provided exactly what we wanted, the food was amazing, we couldn't have asked for more.

    Hacienda del Mar Los Cabos Resort, Villas & Golf's reply:

    Dear Sarah,
    Thank you very much for taking the time to share with us your experience.
    It was such a pleasure to host your wedding and we hope to welcome you and Jake again soon!

    All my best,
    Vanessa Santoyo
    Wedding Sales Manager
  • D
    Derek Sent on 10/04/2017
    4.8 out of 5 rating
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    Elvia Diaz was incredible in helping me prepare what my friends now call "THE proposal". Every minuscule detail that I requested, she was able to meet. Additional options, ideas, quick responses, personable, friendly, accommodating... there aren't enough words that I can use to express my gratitude to Elvia and the staff. The night included a private dinner table on the beach, tiki torches, rose pedals, lanterns, a photographer and fireworks. The best experience ever, and my fiance was surprised by every second, a memory to last a lifetime.
  • N
    Nikki Sent on 09/30/2017
    4.8 out of 5 rating
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    Staff and coordinated were super professional, personal and helpful. Everything went as planned and it was a beautiful place to get married. I would highly recommend it to anyone looking for a destination wedding. It was stress free and just what we wanted.
  • Stephanie
    Stephanie Sent on 03/25/2023
    2.4 out of 5 rating
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    Stay for a vacation, not a wedding

    This was honestly such a hard review to write, because I have mixed feelings about this venue. We had a destination wedding, and the venue was the most important thing to us because everyone was going to be staying on the property to attend the wedding, but were also going to extend their stay and make it into a vacation. We needed a place in a good location, was family friendly, walkable, and affordable. Hacienda del Mar checked all the boxes. We spent months researching venues, and toured and menu tasted at a few. In the end, Hacienda del Mar won us over with their incredible food, views, and architecture. PROS: The front staff was amazing and flexible. All of the staff throughout the stay were so helpful and accommodating. The spa was wonderful, and the food at our wedding was superb. CONS: The entire wedding planning process with the hotel caused me so much stress. After signing the contract, we spent MONTHS trying to get in touch with anyone. It took MONTHS after that before we started speaking with a coordinator. In the last 2-3 months leading up to the wedding, our onsite hotel coordinator rarely, if ever, answered our emails or phone calls. It would take multiple emails and phone calls to get an answer to any of our questions. It's really difficult to plan the rest of a wedding when you cannot get in touch with the venue. We hired an outside wedding planner, and she was the one physically showing up to the hotel to get in touch with them. Our wedding was beautiful and a success, however, it was due to our third party planner, not the hotel's planner. Overall, I would recommend staying on the property for a vacation, but not hosting a wedding here (which sucks, because the resort and views are gorgeous, and the wedding food is wonderful and affordable).
  • User2311715 Sent on 09/11/2015
    0.5 out of 5 rating
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    Brides beware! Do not attempt to book a wedding here. They will ruin your day. We were attempting to work with the sales manager to book a date. She dragged her feet in securing the room block but offered us the following weekend if we would change our date. SO we agreed and were waiting and waiting for her to send the contract. She wasn't responding. Then a week and a half later she finally responds to tell us that she gave the rooms to a more solid customer! We switched our date, had invitations printed, had everything ready to go and we were wondering why she wasn't responding. It was because she was shopping out our room block. THEN she has the nerve to ask us AGAIN to switch to the following weekend. Just like she did before. So she can again, drag her feet, never send the contract, then tell us there is nothing they can do. OUR WEDDING IS RUINED! All of our stuff done for this location and they don't care. They screw up and its a "too bad" attitude. Now we aren't even getting married in Cabo. Don't let them ruin your wedding. Look carefully, there are many reviews of similar disaster stories with this hotel.