The Club at Ruby Hill Reviews

28 | Pleasanton, CA
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28 Reviews for The Club at Ruby Hill

Recommended by 94%

28
WeddingWire Couples' Choice Awards 2012 Winner

4.7 out of 5.0
  • Quality of service 4.7
  • Professionalism 4.9
  • Flexibility 4.5
  • Value 4.5
  • Average response time 4.8

13 User photos

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  • H

    Helen · Married on 07/02/2006

    4.2
    • Quality of service:
      4.5
    • Responsiveness:
      4.5
    • Value:
      4.0
    • Flexibility:
      3.5
    • Professionalism:
      5.0

    We chose the Ruby Hill Golf Club because it's such a beautiful venue and had no regrets at all. The place was gorgeous. The staff knew what they were doing. The wedding coordinator changed twice during my engagement and that had me worried for a while - but nope. They were all great. They kept great records of everything we discussed so all agreements were well documented. They answered all emails quickly, and the week before the wedding, Bernie was almost like a personal assistant. No need in getting a day of coordinator at this place - in fact, they charge you extra for it. There are hidden charges that you should negotiate - ex: cake cutting fee, security guards. Highly recommended.

    Sent on 01/12/2008
  • L

    kaety · Married on 12/18/2011

    4.0
    • Quality of service:
      5.0
    • Responsiveness:
      4.0
    • Value:
      3.5
    • Flexibility:
      3.0
    • Professionalism:
      5.0

    Beautiful location, not very fexible with times, great staff!

    Sent on 01/04/2012
  • Janice

    Janice · Married on 09/02/2018

    2.2
    • Quality of service:
      1.0
    • Responsiveness:
      4.0
    • Value:
      1.0
    • Flexibility:
      2.0
    • Professionalism:
      3.0

    Beautiful Venue, AWFUL Service and Attention To Detail

    We had our wedding ceremony/reception at The Club at Ruby Hill a few months ago. While the location was beautiful, our experience working with the venue to finalize details was very frustrating, and the service the day of our wedding was sub-par at best.

    After we signed the contract, we worked with Janan from Ruby Hill to finalize the details of our wedding. While she was very warm and friendly, my fiance and I were frustrated that every interaction felt like it was an opportunity to upcharge us. Do you want a signature drink at your wedding? That will be $50 extra. Do you want that drink to sit on a drink cart? That will be $500 extra. Do you want the Market Lights turned on outside? That will cost you $1200 extra as part of their "signature decor" package. The simplest of requests were always met with a steep price tag. If you plan on having your wedding at Ruby Hill, definitely take these extra fees into account.

    The day of our wedding, the Ruby Hill staff and Banquet Manager were completely disorganized. There were no food or drinks provided in the Bridal room (though it was clearly stated in our contract that it would be provided). After sitting in the Bridal room for over 3 hours with no one from Ruby Hill ever stopping by to greet us, someone in my bridal party finally took it upon themselves to find a Staff member and ask for water and fruit. The Staff were so disorganized that our personal wedding planner had to set up most of the tables herself because the Ruby Hill staff were so far behind schedule. We then found out after dinner was served that half of the tables didn't get served wine or bread and none of the vendors were served their meals (again, these are all items that were clearly listed in the contract and that we paid for!). This is beyond unprofessional. To make matters worse, 2 weeks before the wedding, Ruby Hill provided us with a very detailed worksheet we needed to fill out that detailed every aspect of the wedding ceremony and reception (how the napkins should be folded, what type of table clothes we wanted to use, what vendor meals were needed, etc.). One question asked us if we would like "ALL of our cake to be cut and served". We answered yes. At the end of the night, guests were complaining that they didn't get any dessert. We were confused and then came to find out that Ruby Hill only served half our cake (they didn't serve the top tier of the cake or the grooms cake). I have NO IDEA what the point of filling out the detailed wedding worksheet was for if it was clearly not reviewed and followed. The Staff at Ruby Hill were obviously not equipped to handle a wedding party of our size (200 guests), given the many mistakes and details that were overlooked.

    Though our wedding was wonderful, I would not recommend The Club at Ruby Hill to future brides. They charge a very high price for sub-par service. I recommend checking out their Yelp reviews as well. Unfortunately, their disorganization seems to be a common theme.

    Sent on 12/27/2018

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