Rosalie's of Sedona Reviews

77 | Cottonwood, AZ
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77 Reviews for Rosalie's of Sedona

Recommended by 97%

77
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4.9 out of 5.0
  • Quality of service 4.9
  • Professionalism 4.9
  • Flexibility 4.9
  • Value 4.8
  • Average response time 4.8

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  • User3279593 · 2+ years ago

    3.6
    • Quality of service:
      4.0
    • Responsiveness:
      3.0
    • Value:
      3.0
    • Flexibility:
      3.5
    • Professionalism:
      4.5

    We had an average experience with Rosalie's of Sedona. When we first met with Bonnie to discuss the menu, she was very engaged and responsive. However, after the contract was signed, she frequently took at least two weeks to respond to emails, if at all, which can be stressful as a bride.
    We were very happy with the food during the tasting. When it came to the wedding day, our food was served a bit cold.
    The set-up of the reception, prepared by Bonnie and her team, turned out perfectly. The servers and bartender did a wonderful job and were very attentive to guests.
    Bonnie provided a lot of helpful tips with regard to ideas and the coordination of the reception. Clients should be mindful that Bonnie strongly encourages the event to be organized in a way that is most convenient to her staff, rather than what's ideal for the client or the event.
    Bonnie is a very sweet person but, overall, I'd give the event an average rating.

    Sent on 01/20/2014

    Rosalie's of Sedona's reply:

    We are so pleased that you enjoyed the service, food, and our professional and accredited tips in regards to your wedding. We are number one, a caterer, whom provide the food and craft a contract based on your extra needs (i.e. rentals, venue, vendors..etc). We understand that as a bride you are under an extreme amount of stress and we apologize as it took two weeks to respond to some your emails, as we do not respond as quickly when the event is more than 3 months out. In terms of the cold food, it is a long standing policy of Rosalie’s of Sedona, that the bride and groom are ALWAYS served first and served at the set time as stated in the contract, with prior notice from our wait staff. Whether or not you were physically seated the entire time of meal service is out of our control. With 12+ years in the catering business, there is a rhyme and reason for having the event organized a certain way. We want to ensure each person attending is treated equally with the best service possible, your guests could not have been sweeter and more thankful for our service. We only wish that you could have shared their same opinions and trusted our expertise.
  • User6255332 · 2+ years ago

    2.0
    • Quality of service:
      2.0
    • Responsiveness:
      3.0
    • Value:
      1.0
    • Flexibility:
      1.0
    • Professionalism:
      3.0

    I put a great deal of faith in Rosalies for my event. We paid a lot of money. We had some issues. If I had it to do over i would not use Rosalies.

    Sent on 11/12/2016

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