Rivers Restaurant Reviews

27 | Chicago, IL
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27 Reviews for Rivers Restaurant

Recommended by 98% of couples

4.9 out of 5.0
  • Quality of service 4.9
  • Professionalism 4.9
  • Flexibility 5.0
  • Value 4.9
  • Average response time 4.8

Awards

27

4 User photos

Rivers Restaurant 1
Rivers Restaurant 2
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  • User3247254 · 2+ years ago

    4.6
    • Quality of service:
      4.5
    • Responsiveness:
      5.0
    • Value:
      4.0
    • Flexibility:
      5.0
    • Professionalism:
      4.5

    We found out that our original venue was going out of business 7 weeks before our Wedding Date. We met with Dan and the entire Rivers Team a month and a half before the big day and were set from that point forward. The original venue closing turned out to be a blessing in disguise. Dan and the team are amazing and we had a memorable and perfect wedding reception.

    Sent on 05/09/2013
  • L

    Laura · Married on 09/02/2017

    3.6
    • Quality of service:
      4.0
    • Responsiveness:
      2.0
    • Value:
      5.0
    • Flexibility:
      4.5
    • Professionalism:
      3.0

    Great venue; bad event coordinator

    Rivers is a great venue for a modern themed wedding, couples wanting outdoor space in a covered area, and/or couples wanting a city backdrop. Being a restaurant, they regularly execute dinner so they have the catering down. Highlights in particular include our guests saying it was the best wedding cocktail hour they've ever had and loving the aesthetics of our setting. My parents appreciated the tasting that was held for us, and the manager Dan and chef Tom were very accommodating.

    The downside of booking with Rivers is having to work with their Event Coordinator Elaine Simcox. We originally contracted with her predecessor Taylor Dahlstrom, and you should know that the past 5 star reviews are when Taylor was working at Rivers (prior to October 2016). With Elaine, we had to constantly follow-up to receive responses on our questions, re-confirm everything that had been previously agreed upon and decided, and continually remind her of past decisions that she did not remember and could not locate in her email. I hired a day-of planner because I did not trust that things would be executed properly with just her there. Additionally, multiple family/bridal party members commented to us about her rudeness on the day of the wedding. If you book with Rivers, make sure you have a strong planner who can manage Elaine, get all agreements in writing, and brace yourself for the lack of organization.

    Rivers Restaurant 5
    Rivers Restaurant 6
    Sent on 10/29/2017

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