Rachael Hughes Photography Reviews

Reviews

• Ramona Sent on 10/06/2013
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Rachael came up from South Carolina to do our wedding photography. Such a blessing! Tyler and I were thrilled with our engagement session that was also done by Rachael, and couldn't wait for her to do our wedding. She is one of the sweetest people you will ever meet and one of the most talented as well. I can't wait to see our wedding album!

  Rachael came up from South Carolina to do our wedding photography. Such a blessing! Tyler and I were thrilled with our engagement session that was also done by Rachael, and couldn't wait for her to do our wedding. She is one of the sweetest people you will ever meet and one of the most talented as well. I can't wait to see our wedding album!
• Linda Sent on 04/25/2014
  2.1 out of 5 rating

  2.1
  • Quality of service
    4.0 out of 5 rating
    4.0
  • Average response time
    0.5 out of 5 rating
    0.5
  • Professionalism
    2.5 out of 5 rating
    2.5
  • Value
    3.0 out of 5 rating
    3.0
  • Flexibility
    0.5 out of 5 rating
    0.5

  Great job while there, but doesn't follow up with emails or completing the photography package. She has not returned emails to complete wedding package from over a year ago. I did not have a contract with Rachel Hughes as I am the mother of the groom, but my son and daughter-in-law, who have the contract have asked me to try to contact her as they have not had any luck. No luck here, either.

  Great job while there, but doesn't follow up with emails or completing the photography package. She has not returned emails to complete wedding package from over a year ago. I did not have a contract with Rachel Hughes as I am the mother of the groom, but my son and daughter-in-law, who have the contract have asked me to try to contact her as they have not had any luck. No luck here, either.
• Katy Sent on 09/24/2018
  2 out of 5 rating

  2.0
  • Quality of service
    4.0 out of 5 rating
    4.0
  • Average response time
    0.5 out of 5 rating
    0.5
  • Professionalism
    0.5 out of 5 rating
    0.5
  • Value
    2.0 out of 5 rating
    2.0
  • Flexibility
    3.0 out of 5 rating
    3.0

  I hired Rachael for my senior pictures, my engagement pictures, and my wedding pictures. There is no doubt that she is extremely talented and sweet- my pictures all turned out beautifully, and I am beyond pleased with them. However, they are not worth the tardiness, lack of communication, and overall poor customer service she provides. I waited more than twice the agreed upon time to receive my wedding pictures which is frustrating with how much money they cost. Rachael assured me she would make it up to me by creating a wedding album for me- I sent her the pictures I wanted in it with no reply. Since then I have texted her five times and called her twice, and it has been almost a year since I've heard back from her, though I do see her post plenty of pictures from various events she photographs at. This was the sort of communication (or lack thereof) that I received when asking about the status of my wedding pictures. It simply isn't fair to continue booking more and more clients when you haven't followed through on what you promised to the ones who have already paid. It's truly unfortunate- I love her work and desperately wanted to leave her an amazing review, but it's sort of a gamble to work with her- you never know if you're going to get what you paid for. I know that I personally will never work with her again.

  I hired Rachael for my senior pictures, my engagement pictures, and my wedding pictures. There is no doubt that she is extremely talented and sweet- my pictures all turned out beautifully, and I am beyond pleased with them. However, they are not worth the tardiness, lack of communication, and overall poor customer service she provides. I waited more than twice the agreed upon time to receive my wedding pictures which is frustrating with how much money they cost. Rachael assured me she would make it up to me by creating a wedding album for me- I sent her the pictures I wanted in it with no reply. Since then I have texted her five times and called her twice, and it has been almost a year since I've heard back from her, though I do see her post plenty of pictures from various events she photographs at. This was the sort of communication (or lack thereof) that I received when asking about the status of my wedding pictures. It simply isn't fair to continue booking more and more clients when you haven't followed through on what you promised to the ones who have already paid. It's truly unfortunate- I love her work and desperately wanted to leave her an amazing review, but it's sort of a gamble to work with her- you never know if you're going to get what you paid for. I know that I personally will never work with her again.
Are you interested?
Send a message
• Crystal Sent on 08/20/2014
  1.9 out of 5 rating

  1.9
  • Quality of service
    4.0 out of 5 rating
    4.0
  • Average response time
    0.5 out of 5 rating
    0.5
  • Professionalism
    0.5 out of 5 rating
    0.5
  • Value
    3.0 out of 5 rating
    3.0
  • Flexibility
    1.5 out of 5 rating
    1.5

  Rachael did a wonderful job taking pictures during the wedding and reception. However, I have yet to receive my paid in full wedding photography package, almost one year after my wedding. She has not returned my phone calls, text messages or emails. The contract stated she could take up to 90 days to complete the wedding package.....that time frame ended December 2013. I am very disappointed I have not received my wedding pictures to date.

  Rachael did a wonderful job taking pictures during the wedding and reception. However, I have yet to receive my paid in full wedding photography package, almost one year after my wedding. She has not returned my phone calls, text messages or emails. The contract stated she could take up to 90 days to complete the wedding package.....that time frame ended December 2013. I am very disappointed I have not received my wedding pictures to date.
• Crystal Sent on 07/10/2014
  1.4 out of 5 rating

  1.4
  • Quality of service
    4.0 out of 5 rating
    4.0
  • Average response time
    0.0 out of 5 rating
    0.0
  • Professionalism
    1.5 out of 5 rating
    1.5
  • Value
    1.5 out of 5 rating
    1.5
  • Flexibility
    0.0 out of 5 rating
    0.0

  Rachael, did a wonderful job of taking pictures at the wedding. However, I have not recieved my completed wedding package (picture downloads and photo album.) It has been 11 months and she has not returned my phone calls, text messages, or voicemails. Our contract stated she could take up to 90 days to full fill the order, that timeframe expired in Decrmber 2013! I am very disappointed to have not recieved my wedding pictures to date.

  Rachael, did a wonderful job of taking pictures at the wedding. However, I have not recieved my completed wedding package (picture downloads and photo album.) It has been 11 months and she has not returned my phone calls, text messages, or voicemails. Our contract stated she could take up to 90 days to full fill the order, that timeframe expired in Decrmber 2013! I am very disappointed to have not recieved my wedding pictures to date.