Kblamp · Married on 10/27/2018
Car was a BEAUTY but if there was another option I would have taken it!
Soooo. Let me first say that the Vintage Bentley that we had on our weeding day was everything that I had dreamed of... HOWEVER, Alex the owner is a piece of work! Initially he was SUPER responsive and answered all of the questions that I had about the rental of the vehicles. My wedding was in Oct and I called to get info in Feb... 8 mos ahead of time. After our initial conversation he told me think about it and get back to him. He told me since it was sooo early that I had plenty of time to decide. Two days later he emailed me and said that there was another bride looking to book the exact same day as me and if he did not hear back from me by the end of the day he was going to take it as me not being interested. In my heart I KNEW that there was not another bride looking to book but rather he was trying to FORCE me into the booking by creating a panic. Even though I strongly felt that he was lying I went ahead and booked the car because I really wanted it and vintage cars are hard to come by for rental. My husband was annoyed that I allowed him to force me into a decision and I gave in. SO ladies beware of this tactic!Sent on 01/02/2019
Payment- He accepts credit cards only to book but only accepts cash thereafter. We wanted to pay him via money order on the day of but he refused to accept it. He was very forceful about only accepting cash because we were not a "business". . he does accept payments 14 days prior to an event also only via cash, not credit card, but I wanted to make sure that all of my vendors showed up before getting full payment! When my husband called get clarification he was rude to him and cited his company "reviews" for his customer satisfaction. When we agreed to pay cash on the day of we asked about getting a receipt on the day of in exchange and he said that we would just have to "trust him " to send it on the Monday after the wedding. Our wedding was in Oct 2018 and it is now January 2019 and we still have not received that receipt of payment from his company. Solution- I had my coordinator take a selfie on the day of with her and the driver holding the envelop with the cash in it to document that the driver was paid.
Aside from the owners attitude at times, the drivers arrived on time and were dressed professional. One of them got the route direction mixed up and put us behind by about 5 mins but I refused to stress about that on my wedding day. Alex did upgrade the limo up to a sprinter van at no charge because we were not going to put any more money into renting a larger vehicle besides the two that we already had. If the Bentley was more reasonably priced we would have rented it for longer but it wasn't, so we didn't.
Note: During the times that I spoke with Alex he made several mentions about how "great" his customer reviews were; to the point that he felt comfortable enough to speak to my husband in a very rude, passive aggressive manner. My husband is not very easily rubbed the wrong way by people and Alex's tone made me personally wonder if all of his MANY reviews were legit ??
Or if someone with a lot of time on their hands created some of them???
Queen City Party Charters's reply:Thank you for taking the time to write a review. This review is not 100% accurate. i will first start by saying your final receipt was sent to your email you provided on 10/29/2018. If you did not receive that you should have called and we would have gladly resent you another one. (could have went to your spam folder)