Pontarelli Limo Reviews

27 | Chicago, IL
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27 Reviews for Pontarelli Limo

Recommended by 99% of couples

4.9 out of 5.0
  • Quality of service 5.0
  • Professionalism 5.0
  • Flexibility 5.0
  • Value 4.9
  • Average response time 4.8

Awards

27

2 User photos

Pontarelli Limo 1
Pontarelli Limo 2
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  • H

    Hannah · Married on 10/21/2017

    4.4
    • Quality of service:
      4.0
    • Responsiveness:
      3.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Very Kind, helpful and flexible!

    Sent on 10/05/2017
  • Ashley

    Ashley W · Married on 07/12/2019

    4.0
    • Quality of service:
      5.0
    • Responsiveness:
      3.0
    • Value:
      3.0
    • Flexibility:
      4.0
    • Professionalism:
      5.0

    Wedding Transport Success!

    Pontarelli was timely in their responses as soon as we reached out for a quote. We primarily worked with Pauline. All in all, they were great. The good, their drivers are top notch, stellar, on time (always early), and extremely professional. All of their vehicles are top notch, clean, and look brand new.

    The only constructive notes we have were regarding the communication, and charges to our credit card. Through the wedding process, the middle and end were a bit of a nightmare were the timely communication was lost - we had to reach out to other people, etc., but found out after the fact it was due to illness. Second, my dad's credit card got charged twice for charges that were mistakes. Make sure you watch your statements, and read the fine print on fees if you are x amount of minutes late to the transport vehicle.

    Also, we didn't get the champagne nor the "red carpet service" that was advertised and in our contract. It wasn't a big deal in the big picture/scheme of things, but still, when you promise something, deliver... we didn't have security on the vehicles, but were told we would still receive the bottle of champagne - we never got it.

    Would we use them again? Yes? Were they fairly priced? Yes. Simply use with caution during the process, read the fine print, and watch your credit card statements.

    Sent on 08/05/2019