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Quality of service
4.0 out of 5 rating
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Average response time
3.5 out of 5 rating
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Professionalism
3.5 out of 5 rating
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Value
2.5 out of 5 rating
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Flexibility
4.5 out of 5 rating
The venue was pretty, but we were suprised by some horrible artwork in the main gallery. We had to cover up the picture over the fireplace with a curtain. Lovely setting, but very pricey. In addition, I felt that they kept coming up with reasons to charge us more money. We were told the piano could be moved to the back of the room, but then at the last moment after we had made our plans and seating arrangements, we were told that we had to pay an extra $100 to get it tuned again if we moved it! Come on! As a former piano major I can tell you that we moved Grand Pianos all the time for concerts, and didn't need to retune them. At the last moment, somebody wanted to rent out the 3rd floor for a birthday party at the same time as our wedding, so we also had to pay to rent that floor even though we didn't use it. I understand this, but it just ended up costing us MUCH more than we had expected.
