NW Event Rentals Reviews
Reviews
4.3 out of 5 rating
4.3 out of 5 rating
9 Reviews
86% recommend it
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![Amy]()
Amy Sent on 02/06/2019NW Party Rental
NW Party Rental was quick and easy service. I would recommend NW Party Rental. -
![NewlyMrsLachney]()
Ashley Sent on 09/29/2017We initially went with NW Event Rentals due to cost. They were the least expensive vendor for a pipe and drape that we needed to split our ballroom in half for the ceremony. The pros always outweighed the cons, but a little polish within their communication wouldn't hurt. There was some confusion after they sent a $0 balance invoice, and then mysteriously charged our card for an additional $15 after the fact. They admitted they didn't communicate this to us and refunded it, but it kind of made us scratch their heads.
If you are the type of planner that can be on top of their vendors completely and ensure that everyone is where they need to be, then you will be ok working with this vendor. If you are a more hands-off bride, I would recommend making sure your DOC is communicating frequently with this vendor, or go with a different vendor. -
User2787860 Sent on 09/27/2016I used NW Event Rentals for my wedding. They were well priced, and based in Hillsboro, close to where our wedding was. Unfortunately, we did have some issues with service. We reserved a tent (which we did not end up using, so I cannot comment on), cafe lights, several cocktail tables, drink dispensers, and a container to serve coffee from. My wedding coordinator called several days before our wedding to verify the items we had ordered and the plan for the lighting. When we had made our order, we discussed having the lights going across the grassy area to a supporting pole. We provided a picture, and were told that, yes, this was possible at the estimated cost. However, when our coordinator spoke to them, there was quite a bit of confusion, and suddenly they didn't have all the needed equipment, and there were various costs being added on. We ended up not going with plan A, and hung the lights in the rafters of our covered area instead. Everything turned out fine, but it was a lot of added (and unnecessary) stress right before the wedding. We have never planned a big event before, and are not experts in this field. They are, and I feel they should have said something while in the earlier planning stages. They also brought a food warmer, instead of the coffee dispenser, to the venue the day of the wedding. This was quickly remedied, although, again, caused some stress on the day of. the event I think they are a relatively new company, so hopefully they will take some constructive criticism to improve for next time. Because of their pricing, I would say it is worth looking at them, but just make sure to really communicate and follow up on what you want to avoid unneeded stress.NW Event Rentals's reply:
Hello,
Thanks so much for the feedback. It is always good to hear areas where we can improve and figure out how we can do better in the future. It sounds like we dropped the ball in regards to communicating effectively on your needs for lighting and the necessary equipment to make this happen. We understand that weddings and events are a stressful time and our job is to help alleviate that stress as much as possible and it sounds like we didn’t do that in this situation. We will take a look at our system for quoting out lighting and ensure we get all the information up front so that we aren’t changing things last minute on our future events. Also, it sounds like we brought out one of the wrong items as well (a coffee warmer instead of a food warmer). I’m glad we were able to fix that but still this shouldn’t have been something you had to worry about.
Again, we appreciate the feedback and moving forward we will address the communication issues of quoting lighting and we will work to ensure all of the items ordered are correctly delivered the first time.
Thank you
NW Event Rentals
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